Consuro Hires Client Advocate Director

Fort Worth, TX (PRWEB) June 01, 2012

Ben Tiblets, Co-President of Consuro Managed Technology, has announced the appointment of Lori Cobb as Client Advocate Director, a newly created, client-focused position designed to manage all aspects of the Consuro customer experience. Consuro specializes in IT management and network support for a broad range of industries.

Working directly with the executive team, Ms. Cobbs interaction with Consuro clients will complement efforts of each designated Account Manager. Ms. Cobb will track and assess service delivery targets milestones, anticipate needs, and act as liaison to proactively preempt possible technical or service issues. She will report directly to Consuros two presidents, Mr. Tiblets and Kevin Valadez. Lori Cobbs 22 years of experience in the information technology industry ranges from end-user support to supervising and managing various IT support teams, ideal credentials for her new leadership role at Consuro, according to Mr. Tiblets.

“We have been gratified at our immense company growth in the past few years, and we felt the timing was right to create a specialized approach to customer service, Mr. Tiblets continued.

We recognized the importance of having a second client liaison, an internal client rep who can also advocate on behalf of our clients individual needs and goals.

For Ms. Cobb, customer service has always played a major role in her career. She has provided creative solutions to user problems with varied complexities in ways that enhance customer satisfaction and their businesss productivity. Whether through team leadership, project management, troubleshooting, installing or upgrading systems, IT security, or 24-hour disaster-recovery, her customer service philosophy focuses on complete satisfaction.

Further reinforcing the companys dedication to client service, Ms. Cobb will help assess and resolve processes and inquiries by bringing together department heads a critical junctures before issues expand. This is yet another reconfirmation of Consuros business model that emphasizes proactive support, essentially solving problems before they even come to the attention of a client or cause disruptions or concerns.

“Loris work will be independent and separate from existing sales and service departments, added Mr. Tiblets. Its simply another way to insert a critical client perspective into every aspect of Consuros business operations.

Graduating in 1986 from the Art Institute of Dallas with a concentration in commercial art, Lori Cobb began her IT career with Motel 6 Corporate as their Helpdesk Analyst.

About Consuro Managed Technology

Founded in 2008, Consuro is an information technologies managed service provider (MSP) whose comprehensive Windows-based desktop and server management, network administration, computer hardware and software consulting, offsite backup, asset procurement, and other advanced data center solutions serve large and small business clients in many industries from offices in Fort Worth/Dallas, San Antonio, and San Angelo, Texas. To learn more about Consuro, please visit http://www.consuro.com.

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