Christopher Given, Director of Support Services at The Signature Group, Inc.

Vienna, VA (PRWEB) March 27, 2012

Christopher Given is the Director of Support Services for The Signature Group. His responsibilities include leadership; oversight and management of TSGs support services practice are focused on the Companys mid-market client base. Mr. Given is also responsible for the management of The Signature Groups managed service offerings (SignatureCare) which includes Remote Network Management and Monitoring, Data Protection, Disaster Recovery, Helpdesk, Private Cloud Computing, and Desktop Management services. Prior to joining The Signature Group Mr. Given was the Vice President of Information Technology for Comprehensive Health Services.

Mr. Givens expertise includes strategic planning, infrastructure design and management, quality assurance, business process improvement, application development, and international business. Over his carrier he has proven the ability to lead and motivate high performance teams focused on maximizing productivity. He is focused on building strong client relationships, forging beneficial partnerships and negotiating cost-saving contracts. Mr. Given possesses extensive experience managing large-scale business critical projects and is dedicated to improving client satisfaction while decreasing costs and controlling risk.

With well over 20 years in the Information technology field Mr. Given has held various executive information technology positions within commercial and government service providers. His various roles have included network and systems engineering to technology and business visionary with executive and hands on experience in automating technology based enterprises.

We are excited to have Chris on our team. He exemplifies leadership through his vast experience in the field of Information Technology and business management. I am confident this experience will improve our Network Operations Center above and beyond our and our clients expectations, says Michael C. Perdue, CEO of The Signature Group.

Christopher Given and his team are based out of TSGs headquarters facility in Vienna, VA.

About TSG

The Signature Group provides managed services, and IT solutions that increase revenue opportunity, decrease operating cost, increase organization efficiency and mitigate risk.

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Christopher Given, Director of Support Services at The Signature Group, Inc.

ShoreGroup Appoints Christos Klardie to Director of Contact Center Engineering

NEW YORK, NY (PRWEB) May 22, 2012

ShoreGroup, Inc., a premier professional services and software solutions firm, today announced that Christos Klardie has been appointed Contact Center Engineering Practice Director. Klardie brings more than 20 years of experience specializing in both project and program management of customer implementations for large enterprise contact center deployments that are fully integrated into customers existing legacy platforms. As Contact Center Engineering Practice Director, Mr. Klardie will report to Scott Schreier, ShoreGroups Vice President of Operations. In addition, Mr. Klardie will be a key technical contributor to ShoreGroups CaseSentry Systems Management solution that provides monitoring, operational visibility and support automation for large contact center environments, and the Sextant Contact Center Analytics solution that provides real-time and historical business intelligence for enterprise and service provider contact centers.

Klardies contact center background spans a number of sectors, including carrier, sales and distribution, and consumer operations. Prior to joining ShoreGroup, Klardie was Manager of Cisco Systems Contact Center Architecture team for the Customer Contact Business Unit (CCBU), responsible for leading the Cisco Assessment to Quality (A2Q) and Design Mentoring for all new customer collaboration engagements as well as directly working with field and partners on all enterprise deployments. Klardie is a Cisco Certified Solutions Instructor and has served as a featured speaker at Cisco Live, Global Partner Summit and other Cisco sponsored events. In addition, Mr. Klardie has authored Cisco Unified Contact Center Enterprise Design, Implementation and Support (UCCE, UCCEI, and UCCES) exams and related partner enablement video on demand (VoD) training classes, as well as being a key contributor to Cisco UCCE and Cisco Unified Customer Voice Portal (CVP) Solution Reference Network Design (SRND) guides.

Having held senior roles in service and business unit management with leading technology provider companies for two decades, Chris has successfully managed rapid technological changes while producing superior results for service intensive industries, said Scott Schreier, ShoreGroups Vice President of Operations. As a recognized expert in contact centers and customer experience design, Chris will lead our team of Infrastructure and Application Engineers focused on aligning voice and collaboration technology solutions with business strategies that meet the demands of high call volume contact centers with complex operational requirements.

Chris has a unique and well-rounded skill set that spans both the operational aspects that our CaseSentry Systems Management solution addresses through contact center and unified communications monitoring and management, and the requirements that the business has for real time performance metrics and long-term historical visibility that we cover with our Sextant Contact Center Business Analytics solution, said Robert Bojanek, ShoreGroups Executive Vice President. Were very pleased to have Chris join our team, and look forward to leveraging his significant application and engineering expertise to advance our software and service solutions targeting large-scale contact centers.

Recognized as a leading contact center architect and design expert, Klardies expertise includes an in-depth understanding of how high volume contact centers can remain responsive, efficient, and profitable while managing ever-changing business objectives, regulatory mandates, and technologies. Klardie will be working with ShoreGroups contact center customers to develop process improvement plans to optimize agent productivity while providing a better customer experience.

About ShoreGroup, Inc.

ShoreGroup provides industry-leading management applications, maintenance services, professional services and product solutions for unified communications and contact centers, virtualized data centers and networks.

ShoreGroup develops innovative, automated management software applications on its dynamic CaseSentry

ShoreGroup Appoints Christos Klardie to Director of Contact Center Engineering

iland and Acronis Expand Global Reach with Launch of the UK"s First Self-Service Disaster Recovery Solution Built on VMware"s vCloud Director

Houston, Texas (PRWEB) August 02, 2011

iland Internet Solutions, a premier provider of cloud infrastructure services, and Acronis, a leading provider of easy-to-use disaster recovery and data protection solutions for physical, virtual and cloud environments, today announced the global expansion of their joint cloud-based business continuity solution, with the launch of ilands vCloud Services site in the UK. This is ilands second vCloud services site, the first being in the US, announced in 2010.

The companies 18-month partnership remains focused on providing their partners and business of all sizes with the flexibility to quickly recover both locally and in the cloud with a single, easy to use solution. By leveraging Acronis Backup & Recovery

iland and Acronis Expand Global Reach with Launch of the UK"s First Self-Service Disaster Recovery Solution Built on VMware"s vCloud Director

Vaultas Names Rick Lenarz Director of Business Development

Minneapolis, Minn. (PRWEB) January 09, 2012

Vaultas (http://www.vaultas.com), a premier provider of collaborative, vendor-neutral data center, collocation and BCDR (business continuity and disaster recovery) facilities in the Upper Midwest, today announced the appointment of Rick Lenarz as the companys new Director of Business Development. Mr. Lenarz will lead Vaultas efforts to secure new accounts and create partnerships and relationships within the IT community in Central Minnesota, along with helping provide IT customers with solid primary and backup data center solutions throughout Minnesota.

We are pleased to bring Rick on board to represent our growing team, and to foster collaborative and mutually beneficial relationships with telcos, IT organizations and managed service providers across the state said John Unger, Vaultas CEO. His background, leadership capabilities and knowledge of technology integration and implementation make him well-suited for this position. We look forward to continued growth for our organization and delivering first-class data center and collocation solutions throughout the Upper Midwest.

A long standing member of the community, Lenarz has extensive experience building community relationships and programs throughout Northwest Minnesota as Area Director with the Fellowship of Christian Athletes. Most recently, Lenarz was Implementation Consultant with St. Cloud, MN-based ProcessPro Software, a leading mid-market ERP (Enterprise Resource Planning) software solution for the process manufacturing industry.

Vaultas strategically located facilities and their affordable primary and backup data center solutions make this a distinct choice for the local IT community, said Lenarz. This opportunity will allow me to expand upon the strong relationships Ive built over the years, while leveraging my strong background in various technology and manufacturing sectors. I look forward to designing and building IT solutions and meeting our customers ever-expanding technology and data needs with Vaultas premier collocation and data center solutions.

Vaultas develops, owns, and operates vendor-neutral collocation data centers and business continuity and disaster recovery facilities that provide customers with secure, strategically located, private and semiprivate data center solutions that meet even the most stringent strategic and technical requirements. Vaultas vendor-neutral environments reduce TCO (total cost of ownership) for clients through effective use of infrastructure, vendor collaboration, network consolidation, energy conservation and strategic partnering.

Organizations and members of the Minnesota IT community interested in exploring partnering or agent opportunities with Vaultas are invited to contact Rick Lenarz at rick(at)vaultas(dot)com or 320-759-5803.

About Vaultas:

Vaultas is a leading-edge Minnesota data center company that develops, builds and operates collaborative, vendor-neutral, data centers and BCDR complexes to support the fast-growing demand placed on todays data storage and IT application requirements, coupled with the complex disaster-recovery needs of any business. Vaultas has built a secure, high-capacity fiber-optic network from Minneapolis to Fargo, with plans to build multiple data centers along the route. Vaultas data center and BCDR complex has completed construction of its most recent facility in Alexandria, Minnesota where the company is based. To learn more about Vaultas, visit http://www.vaultas.com.

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Vaultas Names Rick Lenarz Director of Business Development

TechColumbus Names Silicon Valley Veteran Director of Platform Lab, Announces First Participation in New Partner Program

Columbus, Ohio (PRWEB) February 23, 2012

TechColumbus, Central Ohios catalyst for technology-based company growth, today announced the appointment of Ron Landthorn to the post of Director of Platform Lab.

In this role, Landthorn assumes full management responsibility for an organization that is a leading provider of virtual computing infrastructure and datacenter resources for software testing, application development, proof of concept and disaster recovery planning. Platform Lab, with offices located at TechColumbus, has served an international list of more than 200 clients from startups to major public and private enterprises.

TechColumbus is pleased to have someone with Rons capabilities and management track record join our team to lead Platform Lab to even greater levels of success, said Tim Haynes, TechColumbus Interim President & CEO and Vice President of Marketing and Member Services.

Prior to joining TechColumbus, Landthorn was based in Silicon Valley where he developed a successful track record in international sales and business development leadership for a number of high-profile IT firms, including both venture-funded start-ups (MIPS Technologies) and global technology suppliers (Fujitsu Microelectronics) A Columbus native, he holds an Electrical Engineering degree from The Ohio State University and began his engineering/management career at Procter & Gamble and locally-based AccuRay Corporation.

Landthorn commented: Im pleased to have this opportunity to contribute to the growth and success of Platform Lab, which is well-positioned to serve the growing need for cloud based services particularly as more and more companies recognize the value and importance of software testing and scalable development environments.

New Partner Program

As part of its strategy to expand cloud and virtualization application offerings while fostering collaboration among key solution providers, Platform Lab is today launching its Datacenter Solution Partner Program and is pleased to announce Veeam Software, with U.S. headquarters in Columbus, as Solution Partner for backup and replication technology.

The Solution Partner Program is designed for leading datacenter solutions providers whose products and services complement Platform Labs Infrastructure as a Service (IaaS) solutions. In addition to collaborating with Platform Lab on joint business opportunities, participating firms benefit from a number of cross-promotional programs including significant brand exposure at Platform Labs offices located within TechColumbus. Planned future partner announcements will include leading hardware and software solutions in the next generation datacenter arena.

As one of the most innovative and fastest growing global suppliers of data protection and infrastructure management technology, Veeam Software is a perfect fit for this program and were pleased to launch this new initiative with a flagship Columbus-based firm, said Ron Landthorn, Director of Platform Lab.

Our respective product and service offerings combine to provide a comprehensive menu of virtualization capabilities for enterprise software development, testing, and production deployment.

Veeam is pleased to have been selected as a Solutions Partner of Platform Lab, an organization with a long, successful track record of providing advanced virtualized datacenter infrastructure resources to hundreds of top firms and agencies, said Doug Hazelman, Vice President of Product Strategy of Veeam Software. Cross promoting Platform Labs cost-effective, scalable virtual compute environments and our industry leading virtualized data protection technology not only makes perfect sense, it should make it easier for our respective and joint customers to select proven solutions that meet their virtualization requirements.

Planned future partner announcements will include leading hardware and software solutions in the next generation datacenter arena.

About Platform Lab (http://www.platformlab.org )

Platform Lab provides the best value — for any company, anywhere — to conduct IT testing, development and projects. Platform Lab is the nation’s only non-profit information technology test and training facility, providing organizations worldwide the complete means to conduct a variety of IT test projects. Clients increase the quality of their applications, organizations, and people without investing in expensive short-term assets. Platform Lab provides a competitive advantage to our clients by offering short and long term access to IT hardware, software and massive bandwidth for all types of companies for IT testing, development and projects.

About TechColumbus (http://www.techcolumbus.org)

TechColumbus is the public-private partnership whose mission is to accelerate the advancement of Central Ohios innovation economy. It is distinguished by its comprehensive breadth of services, including membership, advocacy, venture acceleration and seed funding. Through its services and programming, TechColumbus supports the innovation initiatives of all companies within the region from the newest entrepreneurial startups to the Fortune 500 companies that call Central Ohio home. TechColumbus measures its impact through increased economic growth and the creation of high-paying jobs. With thousands of companies served, and hundreds of millions of dollars directly or indirectly invested, TechColumbus champions the regions world-class technology-enabled companies and is the driver of the entrepreneurial ecosystem in the Columbus region.

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TechColumbus Names Silicon Valley Veteran Director of Platform Lab, Announces First Participation in New Partner Program

Christopher Eaton Joins Ignition as Director of Business Solutions

Bermuda (PRWEB) March 12, 2012

Reflecting the growth of its Business Solutions practice, leading IT solutions provider, Ignition, has appointed Christopher Eaton to the newly created position of Director of Business Solutions. In this role Christopher will be responsible for driving growth across the complete range of Business Solutions services.

Michael W. Branco, Executive Vice President and General Manager of the Ignition Group says Christophers extensive understanding of the unique challenges faced by clients in the offshore market together with his expertise in technology solutions made him the ideal person to lead our Business Solutions practice. Ignition has a strong portfolio of existing business solutions implementations in SharePoint, BizTalk and ViewPoint, which Christopher will build upon.

With over 20 years of experience in the IT sector, Christopher has significant strategic expertise in technology solutions which spans business process transformation, software solutions and enterprise technology architecture. Christopher has worked within several offshore financial services centres including the Channel Islands, the Isle of Man, Bermuda and the Cayman Islands. Christopher has held senior positions with leading technology companies including Mission Testing plc and Business Objects.

Prior to joining Ignition, Christopher helped to build an award winning business solutions practice in the Cayman Islands. Christopher graduated with an honours degree from Brunel University in 1989 and holds an MBA from the University of Liverpool.

As the new Director of Business Solutions, Christopher will be responsible for developing and growing the practice across the three solution areas: software solutions based on Microsoft technologies; Practice Management solutions based on the market-leading ViewPoint application; and Records Management services including consulting, scanning and ECM solutions.

“Ignition has an unparalleled record in providing the highest level of solution offerings and customer service. The team and I will continue to develop our highly successful range of solutions, ensuring that the needs of our clients are met. And for those clients looking for tailored solutions, our flexible iTeam approach means we can offer software development services and undertake complex software integration projects using a wide variety of engagement models says Christopher.

Graham Pearson, CEO of the Ignition Group says Im delighted to welcome Christopher on board. Our Business Solutions practice provides our clients with leading edge products and services and Christopher is key to the growth of the practice across our regions. This is an exciting time for Ignition as we invest in its continued growth and bring solutions to our client base with an increasing demand and focus around Governance, Risk and Compliance.

The Ignition Business Solutions practice delivers projects to clients throughout the Caribbean, North America, Europe and Canada, combining specific technologies and vertical market knowledge with appropriate management frameworks to help ensure success. There are three practice areas: (1) the provision of software solutions based on Microsoft technologies, principally delivered through the SharePoint platform; (2) the provision of Practice Management solutions for fiduciary services providers, based on the market-leading ViewPoint application, and (3) Records Management services, including consulting, scanning and ECM solutions. For more information contact Stephanie MacDonald smacdonald(at)ignitionmsp(dot)com.

Contact

For further information please contact

Stephanie MacDonald

Group Marketing Specialist

The Ignition Group of Technology Companies

Direct: 345-525-5771

Email: smacdonald(at)ignitionmsp(dot)com.

About Ignition

Ignition is an IT services organisation with clients in Europe, throughout the Caribbean, North America and Canada. Ignition has provided IT solutions to clients for over a decade. Ignitions Business Solutions practice provides comprehensive solutions to fit the needs of organisations such as banks, financial institutions, multinational companies, legal and accountancy practices, fund managers, and trust professionals. Ignition is also one of the leading IT service providers offering managed services, cloud computing, business continuity and disaster recovery, data backup and storage, virtualisation and 24×7 service desk support. Ignition has offices located in Bermuda, Halifax and Cayman Islands with representative offices in Curacao, Bahamas, Jamaica and Trinidad. Visit http://www.ignitionmsp.com for more information.

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Christopher Eaton Joins Ignition as Director of Business Solutions

Consuro Hires Client Advocate Director

Fort Worth, TX (PRWEB) June 01, 2012

Ben Tiblets, Co-President of Consuro Managed Technology, has announced the appointment of Lori Cobb as Client Advocate Director, a newly created, client-focused position designed to manage all aspects of the Consuro customer experience. Consuro specializes in IT management and network support for a broad range of industries.

Working directly with the executive team, Ms. Cobbs interaction with Consuro clients will complement efforts of each designated Account Manager. Ms. Cobb will track and assess service delivery targets milestones, anticipate needs, and act as liaison to proactively preempt possible technical or service issues. She will report directly to Consuros two presidents, Mr. Tiblets and Kevin Valadez. Lori Cobbs 22 years of experience in the information technology industry ranges from end-user support to supervising and managing various IT support teams, ideal credentials for her new leadership role at Consuro, according to Mr. Tiblets.

“We have been gratified at our immense company growth in the past few years, and we felt the timing was right to create a specialized approach to customer service, Mr. Tiblets continued.

We recognized the importance of having a second client liaison, an internal client rep who can also advocate on behalf of our clients individual needs and goals.

For Ms. Cobb, customer service has always played a major role in her career. She has provided creative solutions to user problems with varied complexities in ways that enhance customer satisfaction and their businesss productivity. Whether through team leadership, project management, troubleshooting, installing or upgrading systems, IT security, or 24-hour disaster-recovery, her customer service philosophy focuses on complete satisfaction.

Further reinforcing the companys dedication to client service, Ms. Cobb will help assess and resolve processes and inquiries by bringing together department heads a critical junctures before issues expand. This is yet another reconfirmation of Consuros business model that emphasizes proactive support, essentially solving problems before they even come to the attention of a client or cause disruptions or concerns.

“Loris work will be independent and separate from existing sales and service departments, added Mr. Tiblets. Its simply another way to insert a critical client perspective into every aspect of Consuros business operations.

Graduating in 1986 from the Art Institute of Dallas with a concentration in commercial art, Lori Cobb began her IT career with Motel 6 Corporate as their Helpdesk Analyst.

About Consuro Managed Technology

Founded in 2008, Consuro is an information technologies managed service provider (MSP) whose comprehensive Windows-based desktop and server management, network administration, computer hardware and software consulting, offsite backup, asset procurement, and other advanced data center solutions serve large and small business clients in many industries from offices in Fort Worth/Dallas, San Antonio, and San Angelo, Texas. To learn more about Consuro, please visit http://www.consuro.com.

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Consuro Hires Client Advocate Director