NEW YORK, NY (PRWEB) May 22, 2012
ShoreGroup, Inc., a premier professional services and software solutions firm, today announced that Christos Klardie has been appointed Contact Center Engineering Practice Director. Klardie brings more than 20 years of experience specializing in both project and program management of customer implementations for large enterprise contact center deployments that are fully integrated into customers existing legacy platforms. As Contact Center Engineering Practice Director, Mr. Klardie will report to Scott Schreier, ShoreGroups Vice President of Operations. In addition, Mr. Klardie will be a key technical contributor to ShoreGroups CaseSentry Systems Management solution that provides monitoring, operational visibility and support automation for large contact center environments, and the Sextant Contact Center Analytics solution that provides real-time and historical business intelligence for enterprise and service provider contact centers.
Klardies contact center background spans a number of sectors, including carrier, sales and distribution, and consumer operations. Prior to joining ShoreGroup, Klardie was Manager of Cisco Systems Contact Center Architecture team for the Customer Contact Business Unit (CCBU), responsible for leading the Cisco Assessment to Quality (A2Q) and Design Mentoring for all new customer collaboration engagements as well as directly working with field and partners on all enterprise deployments. Klardie is a Cisco Certified Solutions Instructor and has served as a featured speaker at Cisco Live, Global Partner Summit and other Cisco sponsored events. In addition, Mr. Klardie has authored Cisco Unified Contact Center Enterprise Design, Implementation and Support (UCCE, UCCEI, and UCCES) exams and related partner enablement video on demand (VoD) training classes, as well as being a key contributor to Cisco UCCE and Cisco Unified Customer Voice Portal (CVP) Solution Reference Network Design (SRND) guides.
Having held senior roles in service and business unit management with leading technology provider companies for two decades, Chris has successfully managed rapid technological changes while producing superior results for service intensive industries, said Scott Schreier, ShoreGroups Vice President of Operations. As a recognized expert in contact centers and customer experience design, Chris will lead our team of Infrastructure and Application Engineers focused on aligning voice and collaboration technology solutions with business strategies that meet the demands of high call volume contact centers with complex operational requirements.
Chris has a unique and well-rounded skill set that spans both the operational aspects that our CaseSentry Systems Management solution addresses through contact center and unified communications monitoring and management, and the requirements that the business has for real time performance metrics and long-term historical visibility that we cover with our Sextant Contact Center Business Analytics solution, said Robert Bojanek, ShoreGroups Executive Vice President. Were very pleased to have Chris join our team, and look forward to leveraging his significant application and engineering expertise to advance our software and service solutions targeting large-scale contact centers.
Recognized as a leading contact center architect and design expert, Klardies expertise includes an in-depth understanding of how high volume contact centers can remain responsive, efficient, and profitable while managing ever-changing business objectives, regulatory mandates, and technologies. Klardie will be working with ShoreGroups contact center customers to develop process improvement plans to optimize agent productivity while providing a better customer experience.
About ShoreGroup, Inc.
ShoreGroup provides industry-leading management applications, maintenance services, professional services and product solutions for unified communications and contact centers, virtualized data centers and networks.
ShoreGroup develops innovative, automated management software applications on its dynamic CaseSentry
ShoreGroup Appoints Christos Klardie to Director of Contact Center Engineering
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