QCC Launches Premium CosmoCall Universe Powered Hosted Contact Center Service for Under-50-Seat Centers

Melville, NY (PRWEB) October 14, 2009

CosmoCom, a global leader in Unified Customer Communications and Contact Center Consolidation, announced today that UK-based Quick Contact Centre (QCC) has launched a powerful new hosted contact center service tailored specifically for small and medium-sized businesses. The power behind this innovative new service is the all-IP CosmoCall Universe platform.

The QCC service was born from the need to deliver to the under-50-seat contact center market a premium quality, fully-featured hosted service that can facilitate phone, email, web, SMS and fax communications in a unified way.

“Now the small to medium size contact center can benefit from the same diverse and sophisticated features previously available to only the ‘big boys’” says Paul Titcombe, a Director of Quick Contact Centre. “Using the QCC service, small companies will be able to deliver the same level of service as flexibly and effectively as the largest corporations. QCC’s service is also the perfect solution for companies looking to run short term campaigns or trial contact center concepts, while centrally managing and reporting on multi-site operations – including those operations of outsourced partners.”

“QCC deployments can be delivered within less than 48 hours–a true example of a premium out-of-the-box Quick Contact Center.”

Built on the same robust and proven CosmoCall Universe platform that’s hosted by many of the world’s leading Internet and Telephony Service Providers, the QCC service delivers an extensive range of fully managed services including:

QCC Launches Premium CosmoCall Universe Powered Hosted Contact Center Service for Under-50-Seat Centers

SPS Integrates Visuals for Mobile with Radish ChoiceView to Ease Contact Center Pain - SPS Frost & Sullivan and ATA exhibits show Radish ChoiceView for Contact Centers

Boulder, CO (PRWEB) April 11, 2012

Radish Systems announces that Strategic Products and Services (SPS), a global telecommunications technologies integrator, is offering ChoiceView as a contact center solution for mobile and enterprise communications. At the Frost & Sullivan Executive MindXchange exhibit April 15-18, 2012 and at the ATA 2012 Expo on April 29-May 2, SPS will demonstrate how contact centers can simultaneously send visuals to mobile device users while talking/texting with them. Research shows that seeing visuals while talking increases understanding by at least five times. Complex transactions for sales and support are completed more quickly and effectively when callers can say, Now I see what youre talking about!TM

We welcome Radish Systems to our integrated contact center applications portfolio, said Monica Tarr, SPS contact center consulting practice director. Radish ChoiceView mobile applications offer contact centers additional options to service their customers and provide a unique way for clients to interact through live visual communications. We are partnering with Radish to offer a unique solution for our contact center customers. Be sure to come to our Frost & Sullivan exhibit April 15-18 at the Marriott Marcos Island, FL, for a demonstration, as well as the SPS booth 404 the ATA Expo on April 29-May 2 in Hollywood, FL, to see our contact center solutions.

Did you know that our enterprise prospects tell us that for every second they shave off the average call handling time they save $ 1M per year in contact center costs? Radish ChoiceView helps save businesses big bucks! said CEO Theresa Szczurek. Radish is pleased to partner with SPS to offer the next-gen unified enterprise communications and to improve efficiency of call centers communicating with mobile callers. SPS leads the way for Visual Interactive Voice Response (IVR) systems as well as voice with visuals communications via live agents powered by ChoiceView. Visuals such as photos, documents, diagrams, and video clips are instantly available to mobile users so they can See it and Hear It.

About SPS

As a multi-vendor systems integrator, Strategic Products and Services (SPS) has helped companies across the globe boost revenues, overcome business obstacles and gain an edge on the competition. With over 20 years of profitable growth and offices in nearly 30 North American cities, SPS designs, implements, and supports technology solutions to help customers be more efficient and competitive in their markets. For a full partner listing, please visit http://www.spscom.com.

SPS specializes in contact center, unified communications, network convergence, SIP/SIP Trunking, VoIP, telecom expense management, video, consultative planning and monitoring services. In addition to Avaya, Microsoft, Cisco, Extreme Networks and Juniper Networks, SPS holds numerous certifications with partners that enable SPS to provide powerful integrated solutions. For the past five consecutive years, SPS was ranked in the top 300 of the VAR500, a listing of the largest information technology (IT) solution providers, integrators, and service companies in North America. Additionally, SPS has earned numerous awards and recognition from their strategic partners.

About Frost & Sullivan

Frost & Sullivan enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership through research and best-practice models. Their events for elite executives include the 8th Annual Customer Contact 2012, East: Delivering the Experience Your Customers Expect.

About ATA

The 2012 ATA Convention & EXPO Managing Customer Experience in a Digital World is the national trade show for the non-profit American Teleservices Association dedicated to advancing companies that use contact centers.

About Radish Systems

Radish Systems, LLC improves the way organizations communicate with smart mobile device users through its award-winning ChoiceView Communications-as-a-Service technology platform. ChoiceView offers the next generation of multimodal unified communications, allowing visual information to be shared during a phone call with smart mobile device users using ANY phone, ANY network. The results are faster communications, lower operating costs, enhanced user experiences, and higher revenues. ChoiceView is available as a general mobile app on Apple and Android mobile devices; software for live and automated agents in enterprise contact centers as well as for individual PC users; and as a Software Developers Kit for inclusion in third-party mobile apps. Use cases include visual interactive voice response systems (Visual IVR), enhanced customer, patient, and technical support, and improved information exchange. For more information and a demonstration, visit http://www.RadishSystems.com.

SPS Integrates Visuals for Mobile with Radish ChoiceView to Ease Contact Center Pain - SPS Frost & Sullivan and ATA exhibits show Radish ChoiceView for Contact Centers

ShoreGroup Appoints Christos Klardie to Director of Contact Center Engineering

NEW YORK, NY (PRWEB) May 22, 2012

ShoreGroup, Inc., a premier professional services and software solutions firm, today announced that Christos Klardie has been appointed Contact Center Engineering Practice Director. Klardie brings more than 20 years of experience specializing in both project and program management of customer implementations for large enterprise contact center deployments that are fully integrated into customers existing legacy platforms. As Contact Center Engineering Practice Director, Mr. Klardie will report to Scott Schreier, ShoreGroups Vice President of Operations. In addition, Mr. Klardie will be a key technical contributor to ShoreGroups CaseSentry Systems Management solution that provides monitoring, operational visibility and support automation for large contact center environments, and the Sextant Contact Center Analytics solution that provides real-time and historical business intelligence for enterprise and service provider contact centers.

Klardies contact center background spans a number of sectors, including carrier, sales and distribution, and consumer operations. Prior to joining ShoreGroup, Klardie was Manager of Cisco Systems Contact Center Architecture team for the Customer Contact Business Unit (CCBU), responsible for leading the Cisco Assessment to Quality (A2Q) and Design Mentoring for all new customer collaboration engagements as well as directly working with field and partners on all enterprise deployments. Klardie is a Cisco Certified Solutions Instructor and has served as a featured speaker at Cisco Live, Global Partner Summit and other Cisco sponsored events. In addition, Mr. Klardie has authored Cisco Unified Contact Center Enterprise Design, Implementation and Support (UCCE, UCCEI, and UCCES) exams and related partner enablement video on demand (VoD) training classes, as well as being a key contributor to Cisco UCCE and Cisco Unified Customer Voice Portal (CVP) Solution Reference Network Design (SRND) guides.

Having held senior roles in service and business unit management with leading technology provider companies for two decades, Chris has successfully managed rapid technological changes while producing superior results for service intensive industries, said Scott Schreier, ShoreGroups Vice President of Operations. As a recognized expert in contact centers and customer experience design, Chris will lead our team of Infrastructure and Application Engineers focused on aligning voice and collaboration technology solutions with business strategies that meet the demands of high call volume contact centers with complex operational requirements.

Chris has a unique and well-rounded skill set that spans both the operational aspects that our CaseSentry Systems Management solution addresses through contact center and unified communications monitoring and management, and the requirements that the business has for real time performance metrics and long-term historical visibility that we cover with our Sextant Contact Center Business Analytics solution, said Robert Bojanek, ShoreGroups Executive Vice President. Were very pleased to have Chris join our team, and look forward to leveraging his significant application and engineering expertise to advance our software and service solutions targeting large-scale contact centers.

Recognized as a leading contact center architect and design expert, Klardies expertise includes an in-depth understanding of how high volume contact centers can remain responsive, efficient, and profitable while managing ever-changing business objectives, regulatory mandates, and technologies. Klardie will be working with ShoreGroups contact center customers to develop process improvement plans to optimize agent productivity while providing a better customer experience.

About ShoreGroup, Inc.

ShoreGroup provides industry-leading management applications, maintenance services, professional services and product solutions for unified communications and contact centers, virtualized data centers and networks.

ShoreGroup develops innovative, automated management software applications on its dynamic CaseSentry

ShoreGroup Appoints Christos Klardie to Director of Contact Center Engineering

Dialogue Marketings Social Media Contact Center Social Lift Provides Businesses with Cutting Edge Services

Troy, Michigan (PRWEB) May 29, 2012

Social Lift, the social media contact center division of Dialogue Marketing Inc., has both re-invented the traditional call center business model and helped its customers gain a more manageable grip on their social media presence.

Ever since the inception of social media, companies have always wondered how to transform Likes, Retweets and Check-Ins into purchases and long-term customer relationships. With the help of Social Lift, businesses can focus on building relationships with their existing customer base using social media campaigns, social customer service engagement, and new technologies such as video and mobile. The goal of Social Lift, a social media contact center, is to take a business current customers and turn them into brand ambassadors, effectively using them to promote the brand, messaging, and products to their online networks. In addition, Social Lift monitors the social media landscape to generate new customers. For example, if someone is having an unpleasant experience with a competitor, the team will jump into the conversation and build an engaging experience in hopes of converting them into a new customer.

Dialogue Marketing firmly believes that customer retention is the new customer acquisition. Through the use of Social Lifts social media contact center services, companies will be able to better handle the mentions, engagements and brand reputation of their company online, allowing them to allocate their resources elsewhere, while also ensuring that their customers needs and questions are being met and answered appropriately.

Social Lift was created by Dialogue Marketing when the company saw room for a third-party social media contact center to build the customer experience by handling customer service and proactive engagement online on behalf of brands. When the service was officially launched in November 2010, it quickly became a flagship product for Dialogue Marketing.

As a result of the programs achievements, President Lauren Ziskie was recently recognized as one of the 20 in their 20s by Crains Detroit Business. Ziskie started at Dialogue Marketing in 2007 as an intern. She quickly saw the need to expand the call centers business services to include a social media contact center to reach a younger demographic that was transitioning into adults roles with adult purchasing power.

Younger people dont want to call a company and deal with its automated phone service, Ziskie said. Theyd rather send in a text or a tweet.

Her persistence within the company led to the creation of the social media contact center Social Lift, Ziskies own division that is considered the most profitable unit within the $ 31 million company and a major growth source for Dialogue Marketing Inc.

About Dialogue Marketing Inc.

Established more than 30 years ago, Dialogue Marketing, Inc. provides award-winning customer relationship management (CRM) services to help companies of all sizes and across a wide range of industries acquire, support and retain customers. With more than 1,100 employees, the company offers lead generation, customer care, technical support and end-to-end sales support to help turn call centers into value-added profit centers that build long-term enterprise value and lifelong customer relationships. For more information, please visit Dialogue-Marketing.com

About Social Lift

Social Lift, the social media contact center division of Dialogue Marketing, strives to help its client create a social strategy for each of its customer engagement portals and enhance the clients overall image through brand reputation management. For more information, please visit Social-Lift.com.

Dialogue Marketings Social Media Contact Center Social Lift Provides Businesses with Cutting Edge Services