SPS Integrates Visuals for Mobile with Radish ChoiceView to Ease Contact Center Pain - SPS Frost & Sullivan and ATA exhibits show Radish ChoiceView for Contact Centers

Boulder, CO (PRWEB) April 11, 2012

Radish Systems announces that Strategic Products and Services (SPS), a global telecommunications technologies integrator, is offering ChoiceView as a contact center solution for mobile and enterprise communications. At the Frost & Sullivan Executive MindXchange exhibit April 15-18, 2012 and at the ATA 2012 Expo on April 29-May 2, SPS will demonstrate how contact centers can simultaneously send visuals to mobile device users while talking/texting with them. Research shows that seeing visuals while talking increases understanding by at least five times. Complex transactions for sales and support are completed more quickly and effectively when callers can say, Now I see what youre talking about!TM

We welcome Radish Systems to our integrated contact center applications portfolio, said Monica Tarr, SPS contact center consulting practice director. Radish ChoiceView mobile applications offer contact centers additional options to service their customers and provide a unique way for clients to interact through live visual communications. We are partnering with Radish to offer a unique solution for our contact center customers. Be sure to come to our Frost & Sullivan exhibit April 15-18 at the Marriott Marcos Island, FL, for a demonstration, as well as the SPS booth 404 the ATA Expo on April 29-May 2 in Hollywood, FL, to see our contact center solutions.

Did you know that our enterprise prospects tell us that for every second they shave off the average call handling time they save $ 1M per year in contact center costs? Radish ChoiceView helps save businesses big bucks! said CEO Theresa Szczurek. Radish is pleased to partner with SPS to offer the next-gen unified enterprise communications and to improve efficiency of call centers communicating with mobile callers. SPS leads the way for Visual Interactive Voice Response (IVR) systems as well as voice with visuals communications via live agents powered by ChoiceView. Visuals such as photos, documents, diagrams, and video clips are instantly available to mobile users so they can See it and Hear It.

About SPS

As a multi-vendor systems integrator, Strategic Products and Services (SPS) has helped companies across the globe boost revenues, overcome business obstacles and gain an edge on the competition. With over 20 years of profitable growth and offices in nearly 30 North American cities, SPS designs, implements, and supports technology solutions to help customers be more efficient and competitive in their markets. For a full partner listing, please visit http://www.spscom.com.

SPS specializes in contact center, unified communications, network convergence, SIP/SIP Trunking, VoIP, telecom expense management, video, consultative planning and monitoring services. In addition to Avaya, Microsoft, Cisco, Extreme Networks and Juniper Networks, SPS holds numerous certifications with partners that enable SPS to provide powerful integrated solutions. For the past five consecutive years, SPS was ranked in the top 300 of the VAR500, a listing of the largest information technology (IT) solution providers, integrators, and service companies in North America. Additionally, SPS has earned numerous awards and recognition from their strategic partners.

About Frost & Sullivan

Frost & Sullivan enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership through research and best-practice models. Their events for elite executives include the 8th Annual Customer Contact 2012, East: Delivering the Experience Your Customers Expect.

About ATA

The 2012 ATA Convention & EXPO Managing Customer Experience in a Digital World is the national trade show for the non-profit American Teleservices Association dedicated to advancing companies that use contact centers.

About Radish Systems

Radish Systems, LLC improves the way organizations communicate with smart mobile device users through its award-winning ChoiceView Communications-as-a-Service technology platform. ChoiceView offers the next generation of multimodal unified communications, allowing visual information to be shared during a phone call with smart mobile device users using ANY phone, ANY network. The results are faster communications, lower operating costs, enhanced user experiences, and higher revenues. ChoiceView is available as a general mobile app on Apple and Android mobile devices; software for live and automated agents in enterprise contact centers as well as for individual PC users; and as a Software Developers Kit for inclusion in third-party mobile apps. Use cases include visual interactive voice response systems (Visual IVR), enhanced customer, patient, and technical support, and improved information exchange. For more information and a demonstration, visit http://www.RadishSystems.com.

SPS Integrates Visuals for Mobile with Radish ChoiceView to Ease Contact Center Pain - SPS Frost & Sullivan and ATA exhibits show Radish ChoiceView for Contact Centers

Are Your SMB Operations Leading or Lagging? Network Automation Outlines the Top 6 IT Pain Points Hindering SMB Growth

Los Angeles, CA (PRWEB) April 24, 2012

Network Automation, the premier provider of IT and business process automation software AutoMate 9TM, released the Top 6 IT pain points that face SMBs, outlining strategies to alleviate each challenge by streamlining operations and reducing cost through automation technology.

The pain points are derived from customer use cases, highlighting the unique challenges SMBs face each day that hinder productivity and stunt corporate growth. From big data and rapid report generation to cloud integration and executing scheduled system upgrades, automation addresses each concern simply and effectively through a no-code interface, without the need for additional IT staff or an increase in employee hours.

Network Automations Top 6 IT Pain Points

1. SMB Pain: Distilling Big Data, Rapid Reporting As data is more readily available from seemingly endless sources, businesses are mining metrics to make more informed decisions. Uncovering and organizing this large quantity of information is quite a substantial undertaking, straining resources and taking significant blocks of employee time.

How Can Automation Help? Automation can quickly and easily locate the data you are looking for by setting a task to search parameters of your choosing. Once retrieved, the automation software will automatically generate reports in Excel (or any other formats of your choice), and send the finished report (via email or collaboration software) to appropriate staff members for analysis.

2. SMB Pain: Cloud Integration Moving data and Apps from physical servers to the cloud can streamline almost any operation, making information more readily available to employees in and out of the office. However, making this transition takes time and IT resources that some SMBs just dont have.

How Can Automation Help? The integration of processes and data is easily streamlined through automation. While some manual steps are still required, the majority of the movement from physical to virtual servers can easily be automated to cut cost and reduce hours spent.

3. SMB Pain: Continual System Upgrades and Maintenance Unruly ways of tracking which team members have what programs, and what versions of programs, on their individual device can be a huge time waster not to mention tracking the time frame of when each needs to be updated.

How Can Automation Help? Automation can help manage each physical and virtual machines update, knowing when to update each and automatically updating as instructed even after hours so as not to disrupt the workflow.

4. SMB Pain: Internal IT Communications Mission critical communications are constantly streaming in and out of business units its up to the IT department to keep things running smoothly. From managing email overloads and monitoring for spam and viruses, to governing privacy and regulating encryptions as well as setting up customer email campaigns and tracking email metrics, this job can be overwhelming for smaller IT departments.

How Can Automation Help? Automation software can automate almost any email function seamlessly and without supervision. It can direct emails to the correct mailboxes, generate reports detailing metrics, and pull data from any campaign.

5. SMB Pain: Cost of IT IT is often viewed as a cost center with a hefty presence on the company ledger. While extremely necessary from an operations standpoint, the department does not directly bring in profits, while at the same time spending money to solve internal challenges. To boil it down theyre under constant pressure to do more, with less.

How Can Automation Help? Automation software allows the IT team to efficiently monitor almost every business process and provide on-demand reporting metrics to most departments including the breadwinner sales. It also decreases overhead, working solo after hours or on weekends so staff doesnt have to.

6. SMB Pain: Regulating Ecosystem Connectivity SMBs operate using many disparate systems that generally do not work with each other. It takes time and resources to make them play well with others, requiring timely, manual work to integrate the multiple programs.

How Can Automation Help? Automation software works as the middleman to translate and bridge the gap between programs. It can integrate disparate systems such as SQL-AWS, FTP file systems, order entry accounting, and more to speed up connectivity and keep things moving.

“We are under constant pressure to simultaneously integrate sophisticated processing capabilities for our physicians and staff, while maintaining quality standards of healthcare delivery and compliance reporting, said Anthony Santos, Business Office IT Manager, Los Angeles Cardiology Associates. Automation allows us to perform efficiently under tight budgets, allowing our human resources to be fully engaged in additional actions critical to serving our patients.”

To be successful, SMBs must seek out ways to more efficiently manage operations with few resources, said Dustin Snell, founder and CTO of Network Automation. At its core, automation is all about increasing productivity without bogging down staff with additional responsibilities. The technologys goal is to streamline business processes and liberate human capital so that an organization can provide better customer service, increase productivity, and capitalize on new revenue opportunities.

AutoMate 9s interface increases productivity and control of production environments. Its easy-to-use, no-code interface allows the platform to deliver value for every type of SMB user, from non-technical personnel to the experienced IT manager.

About Network Automation

Network Automation, Inc. is the mid-market leader in automation software that streamlines and integrates business processes without expensive programming. Founded in 2004 and based in Los Angeles, the company provides business process automation solutions to more than 10,000 small, mid-market, and Global Fortune 1000 clients across 60 countries. The firm’s AutoMate and AutoMate BPA Server platform span automation development, deployment, and management with a drag-and-drop environment that substantially reduces the total cost of the automation lifecycle. Common uses include job scheduling, automated FTP/SFTP, batch processing, automated backups, scripting, automated testing, application integration, automated reporting, and more. Network Automation’s customers include NASA, IBM, Kaiser Permanente, Verizon, FedEx, and many regional, state, and federal government offices. For more information, visit http://www.networkautomation.com.

Are Your SMB Operations Leading or Lagging? Network Automation Outlines the Top 6 IT Pain Points Hindering SMB Growth