SPS Integrates Visuals for Mobile with Radish ChoiceView to Ease Contact Center Pain - SPS Frost & Sullivan and ATA exhibits show Radish ChoiceView for Contact Centers

Boulder, CO (PRWEB) April 11, 2012

Radish Systems announces that Strategic Products and Services (SPS), a global telecommunications technologies integrator, is offering ChoiceView as a contact center solution for mobile and enterprise communications. At the Frost & Sullivan Executive MindXchange exhibit April 15-18, 2012 and at the ATA 2012 Expo on April 29-May 2, SPS will demonstrate how contact centers can simultaneously send visuals to mobile device users while talking/texting with them. Research shows that seeing visuals while talking increases understanding by at least five times. Complex transactions for sales and support are completed more quickly and effectively when callers can say, Now I see what youre talking about!TM

We welcome Radish Systems to our integrated contact center applications portfolio, said Monica Tarr, SPS contact center consulting practice director. Radish ChoiceView mobile applications offer contact centers additional options to service their customers and provide a unique way for clients to interact through live visual communications. We are partnering with Radish to offer a unique solution for our contact center customers. Be sure to come to our Frost & Sullivan exhibit April 15-18 at the Marriott Marcos Island, FL, for a demonstration, as well as the SPS booth 404 the ATA Expo on April 29-May 2 in Hollywood, FL, to see our contact center solutions.

Did you know that our enterprise prospects tell us that for every second they shave off the average call handling time they save $ 1M per year in contact center costs? Radish ChoiceView helps save businesses big bucks! said CEO Theresa Szczurek. Radish is pleased to partner with SPS to offer the next-gen unified enterprise communications and to improve efficiency of call centers communicating with mobile callers. SPS leads the way for Visual Interactive Voice Response (IVR) systems as well as voice with visuals communications via live agents powered by ChoiceView. Visuals such as photos, documents, diagrams, and video clips are instantly available to mobile users so they can See it and Hear It.

About SPS

As a multi-vendor systems integrator, Strategic Products and Services (SPS) has helped companies across the globe boost revenues, overcome business obstacles and gain an edge on the competition. With over 20 years of profitable growth and offices in nearly 30 North American cities, SPS designs, implements, and supports technology solutions to help customers be more efficient and competitive in their markets. For a full partner listing, please visit http://www.spscom.com.

SPS specializes in contact center, unified communications, network convergence, SIP/SIP Trunking, VoIP, telecom expense management, video, consultative planning and monitoring services. In addition to Avaya, Microsoft, Cisco, Extreme Networks and Juniper Networks, SPS holds numerous certifications with partners that enable SPS to provide powerful integrated solutions. For the past five consecutive years, SPS was ranked in the top 300 of the VAR500, a listing of the largest information technology (IT) solution providers, integrators, and service companies in North America. Additionally, SPS has earned numerous awards and recognition from their strategic partners.

About Frost & Sullivan

Frost & Sullivan enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership through research and best-practice models. Their events for elite executives include the 8th Annual Customer Contact 2012, East: Delivering the Experience Your Customers Expect.

About ATA

The 2012 ATA Convention & EXPO Managing Customer Experience in a Digital World is the national trade show for the non-profit American Teleservices Association dedicated to advancing companies that use contact centers.

About Radish Systems

Radish Systems, LLC improves the way organizations communicate with smart mobile device users through its award-winning ChoiceView Communications-as-a-Service technology platform. ChoiceView offers the next generation of multimodal unified communications, allowing visual information to be shared during a phone call with smart mobile device users using ANY phone, ANY network. The results are faster communications, lower operating costs, enhanced user experiences, and higher revenues. ChoiceView is available as a general mobile app on Apple and Android mobile devices; software for live and automated agents in enterprise contact centers as well as for individual PC users; and as a Software Developers Kit for inclusion in third-party mobile apps. Use cases include visual interactive voice response systems (Visual IVR), enhanced customer, patient, and technical support, and improved information exchange. For more information and a demonstration, visit http://www.RadishSystems.com.

SPS Integrates Visuals for Mobile with Radish ChoiceView to Ease Contact Center Pain - SPS Frost & Sullivan and ATA exhibits show Radish ChoiceView for Contact Centers

Zmanda Cloud Backup 4.0 Offers Unparalleled Flexibility, Performance and Ease of Use

Sunnyvale, Calif. (PRWEB) September 01, 2011

Zmanda, the industrys leading provider of open source and cloud-based backup and disaster recovery solutions, today announced the immediate availability of Zmanda Cloud Backup (ZCB) 4.0. This fourth generation of cloud backup software from Zmanda offers the highest levels of flexibility, performance and ease of use available on the market today.

ZCB 4.0 provides users the choice to store backups directly on the cloud; on local disks; or in a hybrid backup configuration, which is an intelligent combination of the two. In addition, ZCB 4.0 offers performance improvements of up to three times the speed for uploads and downloads; richer application backup support that allows users to backup selective data stores in Microsoft Exchange and Microsoft SQL Server; differential backups of Microsoft SharePoint, and configurable multi-threaded data transfer support. ZCB 4.0 also features a new user-friendly GUI that has been fully localized to Japanese and German languages and supports backup and recovery of file or folder names in all languages.

With ZCB 4.0, Zmanda also unveiled the ZCB Global Dashboard, a web-based interface that monitors the backup activity and cloud storage used across multiple ZCB installations. This interface can be used by IT managers, service providers and resellers to monitor large-scale installations of ZCB.

As the cloud backup market matures, Zmanda is working to give customers and resellers greater flexibility and increased options for when, where and how they handle their backup data, said Chander Kant, CEO, Zmanda. ZCB 4.0 is a simple yet versatile solution that will satisfy the needs of everyone; from non-technical users to those who want to leverage more advanced functionality.

ZCB is a unique solution that backs up files, applications, databases, and network storage devices to a storage cloud. ZCB features a user-friendly GUI that allows Windows users to easily automate their backup and recovery process. ZCB runs on demand or based on user configured schedules, and backs up live applications to Amazon S3 cloud. Uploads are fast and can be paused and resumed, thus reducing the burden of backup operations on production applications and WAN bandwidth. The backups are stored in ZIP64 format, giving users the option to access and reuse their files even without ZCB.

ZCB 4.0 is available worldwide for a flexible pay-as-you-go price of $ 0.15/GB/month for data transfer and storage on the cloud, with an additional setup and monthly charge of $ 4.95 per account for the protection of an unlimited number of Windows desktops and servers. Zmanda also offers all ZCB customers a free tier which makes it free to store and transfer up to 25 GB data to the cloud. To purchase ZCB 4.0, please visit http://www.zmanda.com/cloud-backup.html.

Additional media resources:

Customer quotes:

As a solutions provider to small businesses one of our greatest challenges is implementing a comprehensive yet easy-to-use backup solution. Zmanda Cloud Backup makes it easy to backup folder data, Exchange, SQL, and SharePoint data to Amazon S3 cloud storage as well as an external hard disk or SAN. Zmandas support has also been excellent. I now recommend Zmanda Cloud Backup to all my small business customers, said Corey Solomon, General Manager of CompuSol Panama S.A.

ZCB Global Dashboard has enabled us to deliver a much better service to our customers. Now we can monitor backup activity and respond to problem situations faster. In addition, it gives cloud storage usage for each of our customer machines, hence enabling us to accurately and independently bill all our Managed Service Backup clients, said Martin Dunsby, CEO, HybridgeIT.

Links to ZCB 4.0 screen shots: http://www.zmanda.com/zcb-screenshots.html

More information on ZCB: http://www.zmanda.com/cloud-backup.html

Follow Zmanda on Twitter at: http://twitter.com/zmanda

Follow Zmanda on LinkedIn at: http://www.linkedin.com/company/zmanda

About Zmanda

Zmanda, based in Sunnyvale, California, is the global leader in open source enterprise backup and recovery. The companys products Amanda Enterprise, Zmanda Recovery Manager (ZRM) for MySQL, and Zmanda Cloud Backup (ZCB) make it simple and affordable to backup and recover data in an increasingly complex and heterogeneous IT environment. Amanda Enterprise is an enterprise-grade, network backup solution based on Amanda, the worlds most popular open source backup and recovery software with more than half a million active installations worldwide. ZRM for MySQL is the first mission-critical backup solution designed specifically for MySQL databases. ZCB is the first Windows backup solution to backup both files and live applications to the Amazon S3 storage cloud. Businesses in more than 60 countries trust Zmanda to protect their corporate data. For more information about Zmanda, please contact zsales(at)zmanda(dot)com or go to http://www.zmanda.com/.

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Partnership Against Domestic Violence Benefits from ProviDyns Private Cloud, Relocates Headquarters with Ease

(PRWEB) September 28, 2012

ProviDyn, a provider of IT support, strategy and services for small and medium-sized businesses, announced today that its longstanding client, Partnership Against Domestic Violence (PADV), has relocated its headquarters with minimal downtime, taking advantage of ProviDyns private cloud. When migrating to the cloud almost a year ago, PADV immediately realized the benefits of lower cost and increased efficiency but did not foresee the positive impact it would have on moving the organizations headquarters.

Small and medium-sized businesses are often forced to relocate when they outgrow office space or need to consolidate multiple offices into one location. For any growing organization, this can be a stressful time that presents logistical challenges and a decrease in productivity associated with moving and reconnecting servers, computers and other equipment. For PADV, ProviDyns private cloud eliminated the need for physical relocation of its infrastructure and allowed employees to remotely access data and continue working with ease throughout the move.

Relocating is a big decision and makes a significant impact on any small business, said Hamish Davidson, president and co-founder of ProviDyn. With a private cloud, organizations like PADV are able to handle this challenge without the added stress of moving equipment and preserving data.

Women and children across metro Atlanta rely on PADV 24/7 for emergency intervention, so it was imperative that we maintain access to critical data and continue operating while relocating our headquarters, said Meagan Fulmer, president and CEO of PADV. With ProviDyns private cloud, we avoided the hassle of moving equipment and worrying that our employees would be unable to work. This made a big impact on the success of our relocation.

About ProviDyn

ProviDyn provides technology expertise, services and support to Atlanta-area small and medium-sized businesses. Backed by certified technology professionals, ProviDyns services include managed services, cloud computing solutions, virtualization, help desk and computer support, IT strategy, network security, backup and disaster recovery and IP telephony. ProviDyn delivers the right mix of technology and expertise allowing its clients to focus on growing their business. To learn more about how ProviDyn is Driving Business Through Technology and helping companies reduce costs, improve efficiency and maximize productivity, visit http://www.providyn.com or follow us on Twitter.

About PADV

PADV is the largest and one of the oldest nonprofit domestic violence agencies in Georgia. Serving metro Atlanta since 1975, PADV helps to transform the lives of approximately 18,000 women and children every year through emergency intervention, violence prevention and long-term advocacy. PADVs mission is to end the crime of intimate partner violence and empower its survivors. Visit padv.org or follow us on Facebook and Twitter.

About Intimate Partner Violence in Georgia

Intimate partner violence is widespread. In 2010, there were 130 domestic violence-related homicides in Georgia, a five percent increase over the previous year. Georgia is ranked 6th in the nation for its rate of men killing women. One in four women will experience intimate partner violence. According to the CDC, domestic violence costs more than $ 8.3 billion annually through increased health care costs.

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