ShoreGroup Named Outstanding Solutions Partner of the Year at Cisco Partner Summit 2012

New York, NY (PRWEB) April 20, 2012

ShoreGroup, Inc., a premier professional services and software solutions firm, today announced that it is the recipient of the Cisco Partner Summit theater award for Outstanding Solutions Partner of the Year for the East Region. Cisco unveiled the winners during an awards ceremony on April 17th at its annual channel partner conference in San Diego, California.

Ciscos annual partner awards are conferred to partners who meet a specific set of requirements that are designed to identify partner leadership within Cisco’s key business theatres. The awards are the culmination of a formalized Cisco nomination and selection process that begins with the consideration of several thousand Cisco channel partners to identify those that have demonstrated leading performance within each theatre.

ShoreGroup values these prestigious industry awards, and were honored to be recognized by Cisco for our commitment and significant and continual investment in growing ShoreGroups Contact Center Practice from a regional presence to nationwide coverage in the span of a few short years, said John McCarthy, ShoreGroups Senior Vice President of Sales. Weve attained the highest level of partner accreditations to unify and offer a broad range of Unified Communications, Collaboration, Data Center, and EMC Storage Solutions and services, including application development and integration. This award demonstrates ShoreGroups ability to deliver the most innovative and effective solutions that drive market leadership, while ensuring the highest standards of customer care our clients demand to achieve their mission critical initiatives.

Achieving Outstanding Solutions Partner of the Year for the East Region two years in a row is a testament to the success ShoreGroup has attained in delivering our CaseSentry monitoring platform and ShorePatrol Remote Management Services. These solutions are specifically designed to manage and maintain availability and performance of the operational systems driving todays enterprise contact center, said James Firenze, ShoreGroups Senior Director of Service Assurance. Having our managed services solutions recognized by Cisco validates the power, adaptability, and patented intelligence of the CaseSentry platform in building a high performance business.

“Cisco is proud to partner with so many well-respected and industry-leading organizations, and it is an honor to recognize ShoreGroup as a Cisco Partner Summit theater award winner, said Jim Sherriff, Senior Vice President, Americas Partner Organization at Cisco. The Outstanding Solutions Partner of the Year presented to ShoreGroup recognizes its performance and expertise as a Cisco channel partner in the East Region in 2011.

About ShoreGroup, Inc.

ShoreGroup provides industry-leading management applications, maintenance services, professional services and product solutions for unified communications and contact centers, virtualized data centers and networks.

ShoreGroup develops innovative, automated management software applications on its dynamic CaseSentry

ShoreGroup Named Outstanding Solutions Partner of the Year at Cisco Partner Summit 2012

ShoreGroup Appoints Christos Klardie to Director of Contact Center Engineering

NEW YORK, NY (PRWEB) May 22, 2012

ShoreGroup, Inc., a premier professional services and software solutions firm, today announced that Christos Klardie has been appointed Contact Center Engineering Practice Director. Klardie brings more than 20 years of experience specializing in both project and program management of customer implementations for large enterprise contact center deployments that are fully integrated into customers existing legacy platforms. As Contact Center Engineering Practice Director, Mr. Klardie will report to Scott Schreier, ShoreGroups Vice President of Operations. In addition, Mr. Klardie will be a key technical contributor to ShoreGroups CaseSentry Systems Management solution that provides monitoring, operational visibility and support automation for large contact center environments, and the Sextant Contact Center Analytics solution that provides real-time and historical business intelligence for enterprise and service provider contact centers.

Klardies contact center background spans a number of sectors, including carrier, sales and distribution, and consumer operations. Prior to joining ShoreGroup, Klardie was Manager of Cisco Systems Contact Center Architecture team for the Customer Contact Business Unit (CCBU), responsible for leading the Cisco Assessment to Quality (A2Q) and Design Mentoring for all new customer collaboration engagements as well as directly working with field and partners on all enterprise deployments. Klardie is a Cisco Certified Solutions Instructor and has served as a featured speaker at Cisco Live, Global Partner Summit and other Cisco sponsored events. In addition, Mr. Klardie has authored Cisco Unified Contact Center Enterprise Design, Implementation and Support (UCCE, UCCEI, and UCCES) exams and related partner enablement video on demand (VoD) training classes, as well as being a key contributor to Cisco UCCE and Cisco Unified Customer Voice Portal (CVP) Solution Reference Network Design (SRND) guides.

Having held senior roles in service and business unit management with leading technology provider companies for two decades, Chris has successfully managed rapid technological changes while producing superior results for service intensive industries, said Scott Schreier, ShoreGroups Vice President of Operations. As a recognized expert in contact centers and customer experience design, Chris will lead our team of Infrastructure and Application Engineers focused on aligning voice and collaboration technology solutions with business strategies that meet the demands of high call volume contact centers with complex operational requirements.

Chris has a unique and well-rounded skill set that spans both the operational aspects that our CaseSentry Systems Management solution addresses through contact center and unified communications monitoring and management, and the requirements that the business has for real time performance metrics and long-term historical visibility that we cover with our Sextant Contact Center Business Analytics solution, said Robert Bojanek, ShoreGroups Executive Vice President. Were very pleased to have Chris join our team, and look forward to leveraging his significant application and engineering expertise to advance our software and service solutions targeting large-scale contact centers.

Recognized as a leading contact center architect and design expert, Klardies expertise includes an in-depth understanding of how high volume contact centers can remain responsive, efficient, and profitable while managing ever-changing business objectives, regulatory mandates, and technologies. Klardie will be working with ShoreGroups contact center customers to develop process improvement plans to optimize agent productivity while providing a better customer experience.

About ShoreGroup, Inc.

ShoreGroup provides industry-leading management applications, maintenance services, professional services and product solutions for unified communications and contact centers, virtualized data centers and networks.

ShoreGroup develops innovative, automated management software applications on its dynamic CaseSentry

ShoreGroup Appoints Christos Klardie to Director of Contact Center Engineering

ShoreGroup Announces Optimized CaseSentry Virtual Deployment Profile for Management of Cloud Services

New York, NY. (PRWEB) June 12, 2012

NEW YORK, NY. June 12, 2012 ShoreGroup, Inc., a premier professional services and software solutions firm, today announced the availability of an optimized virtual CaseSentry Systems Management deployment profile giving service providers greater scalability and flexibility in cloud management capacity. ShoreGroups virtual CaseSentry (vCS) management architecture allows for multi-tenant deployment that combines the benefits of true data segregation and security with seamless growth as service providers grow their clientele. Through integration to ShoreGroups FieldWatch management console, service providers have a multi-tenancy aggregation endpoint for centralized incident management. With the new virtual deployment profile the processor requirement per instance is reduced to as low as 500 MHz while reduced data store of call detail records and operational metrics is supported. The combination enables a higher density of CaseSentry instances to reside on each server, thereby reducing the physical server count, power consumption and related cost.

The new virtualized CaseSentry deployment profile also includes the full integration of Advanced Logic Profiles (ALPs) available in a traditional CaseSentry system. CaseSentry ALPs are a set of patented elements performing stateful processing on millions of simultaneous, complex systems and network management flows to determine the precise root cause of an incident. Traditional event driven management platforms lack stateful monitoring and cannot accurately process duplicate events, out-of-order events, and long time periods between related events, which results in improper modeling of complex application behavior causing both false-positive and false-negative results when chaining together assurance logic. Incorporation of ALPs in the virtualized CaseSentry deployment profile provides the effective management and visibility that service providers require to maintain the highest level of availability within their hosted and cloud environments.

By taking advantage of the optimized virtual CaseSentry deployment profile, service providers supporting complex unified communications and contact center services can take advantage of stateful flow processing to profitably support Day 2 or Software-as-a-Service (SaaS) offerings, said Christos Klardie, ShoreGroups Director of Contact Center Engineering. In this CaseSentry deployment model, service providers get the best of both worlds, a small footprint with powerful query and analysis capability providing the insight that operations personnel require.

About ShoreGroup, Inc.

ShoreGroup provides industry-leading management applications, maintenance services, professional services and product solutions for unified communications and contact centers, virtualized data centers and networks.

ShoreGroup develops innovative, automated management software applications on its dynamic CaseSentry

ShoreGroup Announces Optimized CaseSentry Virtual Deployment Profile for Management of Cloud Services

ShoreGroup Announces Successful Completion of SSAE 16 Examination

New York, NY. (PRWEB) June 20, 2012

ShoreGroup, Inc., a premier professional services and software solutions firm, today announced that the company has achieved Statement on Standards for Attestation Engagements (SSAE) No. 16 Type 2 standards compliance. Assessed by auditors from BrightLine CPAs & Associates, Inc., a global provider of assurance and compliance services, this compliance standard demonstrates ShoreGroups commitment to operating a services environment at the highest level of verified operational controls, procedures and processes to protect customer business assets. SSAE 16 supersedes the Statement on Auditing Standards No. 70 (SAS 70) standard, which ShoreGroup has met annual audit and compliance requirements for since 2009.

Statement on Standards for Attestation Engagements (SSAE) No. 16 is an attestation standard put forth by the Auditing Standards Board (ASB) of the American Institute of Certified Public Accountants (AICPA). The examination covered a review period spanning twelve months, and is undertaken by a service auditor to report on controls used by ShoreGroup in providing services to its customers, where the controls are likely to be relevant to a customers internal control over financial reporting (ICFR). The SSAE Type 2 designation involved an objective review of ShoreGroups systems including the suitability of the design and operating controls as reviewed with company management.

ShoreGroup has comprehensively incorporated the internal control mechanisms for security and data privacy into the technical design of our CaseSentry

ShoreGroup Announces Successful Completion of SSAE 16 Examination

ShoreGroup Announces Renewal of Cisco Managed Services Master Certification with Authorized White Label Provider Designations

New York, NY. (PRWEB) September 27, 2012

ShoreGroup, Inc., a premier professional services and software solutions firm, today announced that it has achieved the renewal of Cisco Systems Managed Services Master Channel Partner with Powered designations in Managed Unified Communications and Managed Contact Center Services as well as authorized Managed Service White Label Producer. The Cisco Master Managed Services Partner certification recognizes ShoreGroup for selling and delivering Cisco-based managed services through a premium network operations center (NOC) and offering enhanced management and stewardship practices. As a Cisco Master Managed Services Partner, ShoreGroup has established managed service ITIL

ShoreGroup Announces Renewal of Cisco Managed Services Master Certification with Authorized White Label Provider Designations

ShoreGroup Announces Successful Deployment of Disaster Response Plan to Support Clients Impacted by Hurricane Sandy

New York, NY. (PRWEB) November 01, 2012

NEW YORK, NY. November 1, 2012 ShoreGroup, Inc., a premier professional services and software solutions firm, today announced the successful deployment of its disaster response plan to support its clients impacted by Hurricane Sandy. The companys multifaceted plan includes remote deployment of client-specific processes to prepare for site shutdown, high-alert monitoring of networks and routine client communications during the closure, and support to clients when bringing the site back online.

At the first indication of Hurricane Sandys projected path, ShoreGroups management team activated the companys disaster response plan. Customer sites within the potential strike zone were identified, and personal contact was initiated to assess each clients up to the minute preparedness plans and confirm the integration points to ShoreGroups Support Center. ShoreGroup continually monitored the storms trajectory over the course of the week for the latest visibility to the areas and clients that could be impacted. As the storm approached, ShoreGroup mobilized its virtualized support resources in 24 states in preparation for the expected influx of activities to support the major networks of clients in the affected areas. In addition, ShoreGroup implemented its internal disaster preparedness plan to prepare its staff and facilities located in the northeast, and test redundant power and circuit resources within its hardened Support Center in advance of the storm.

While clients took important steps to physically secure and close facilities, ShoreGroups engineering team proceeded to remotely implement planned system configuration changes to re-direct calls and network services to facilities outside of the storms path. ShoreGroups Support Center continually monitored systems and applications at the client sites, with system issues or loss of services being reported to the clients designated personnel during the closure. As an onsite systems management solution, ShoreGroups CaseSentry has the resiliency to circumvent support interruption and remain accessible to clients for management of infrastructure and applications during the most difficult conditions. ShoreGroup is currently assisting clients restore vital network and communications services and return to normal business operations.

While we have confronted other disasters, the number of our national and international customers having major operations within the area impacted by Hurricane Sandy makes this an unprecedented one, said James Firenze, ShoreGroups Vice President of Managed Services. Our customers view ShoreGroup as a strategic partner. We operate as a valued extension of their in-house support team and share mutual goals. By integrating our plans to respond to disasters, customers can leverage the additional resources of our remote support team during their time of need and minimize the impact to their business. We value the strong relationships we have with our customers, and our disaster response plan will remain in place until services at all sites have been restored.

About ShoreGroup, Inc.

ShoreGroup provides industry-leading management applications, maintenance services, professional services and product solutions for unified communications and contact centers, virtualized data centers and networks.

ShoreGroup develops innovative, automated management software applications on its dynamic CaseSentry

ShoreGroup Announces Successful Deployment of Disaster Response Plan to Support Clients Impacted by Hurricane Sandy

ShoreGroup Achieves VCEs Vblock Qualified Partner Status

New York, NY. (PRWEB) January 07, 2013

ShoreGroup, Inc., a premier professional services and software solutions firm, today announced it has joined the Vblock partner ecosystem, a community of partners that are qualified to augment, resell, and deliver VCEs Vblock Infrastructure Platforms as well as deliver services associated with Vblock platforms. VCE, the Virtual Computing Environment, formed by Cisco and EMC with investments from VMware and Intel, creates industry leading solutions for converged infrastructure and private clouds. ShoreGroup is one of only a handful of companies located in the Northeast with the technical expertise to link both, the business and technical understanding of service-oriented architecture (SOA), software-as-a-service (SaaS), network monitoring, cloud computing, and storage technologies.

ShoreGroup qualifies as a Vblock Qualified Partner through its investment in technical certifications and partner designations for all of the Cisco, EMC and VMware products that comprise the Vblock platform.

The Vblock Infrastructure Platforms bring network, compute, storage, virtualization, and management into one converged infrastructure. When combined with ShoreGroups CaseSentry

ShoreGroup Achieves VCEs Vblock Qualified Partner Status