New York, NY. (PRWEB) November 01, 2012
NEW YORK, NY. November 1, 2012 ShoreGroup, Inc., a premier professional services and software solutions firm, today announced the successful deployment of its disaster response plan to support its clients impacted by Hurricane Sandy. The companys multifaceted plan includes remote deployment of client-specific processes to prepare for site shutdown, high-alert monitoring of networks and routine client communications during the closure, and support to clients when bringing the site back online.
At the first indication of Hurricane Sandys projected path, ShoreGroups management team activated the companys disaster response plan. Customer sites within the potential strike zone were identified, and personal contact was initiated to assess each clients up to the minute preparedness plans and confirm the integration points to ShoreGroups Support Center. ShoreGroup continually monitored the storms trajectory over the course of the week for the latest visibility to the areas and clients that could be impacted. As the storm approached, ShoreGroup mobilized its virtualized support resources in 24 states in preparation for the expected influx of activities to support the major networks of clients in the affected areas. In addition, ShoreGroup implemented its internal disaster preparedness plan to prepare its staff and facilities located in the northeast, and test redundant power and circuit resources within its hardened Support Center in advance of the storm.
While clients took important steps to physically secure and close facilities, ShoreGroups engineering team proceeded to remotely implement planned system configuration changes to re-direct calls and network services to facilities outside of the storms path. ShoreGroups Support Center continually monitored systems and applications at the client sites, with system issues or loss of services being reported to the clients designated personnel during the closure. As an onsite systems management solution, ShoreGroups CaseSentry has the resiliency to circumvent support interruption and remain accessible to clients for management of infrastructure and applications during the most difficult conditions. ShoreGroup is currently assisting clients restore vital network and communications services and return to normal business operations.
While we have confronted other disasters, the number of our national and international customers having major operations within the area impacted by Hurricane Sandy makes this an unprecedented one, said James Firenze, ShoreGroups Vice President of Managed Services. Our customers view ShoreGroup as a strategic partner. We operate as a valued extension of their in-house support team and share mutual goals. By integrating our plans to respond to disasters, customers can leverage the additional resources of our remote support team during their time of need and minimize the impact to their business. We value the strong relationships we have with our customers, and our disaster response plan will remain in place until services at all sites have been restored.
About ShoreGroup, Inc.
ShoreGroup provides industry-leading management applications, maintenance services, professional services and product solutions for unified communications and contact centers, virtualized data centers and networks.
ShoreGroup develops innovative, automated management software applications on its dynamic CaseSentry
ShoreGroup Announces Successful Deployment of Disaster Response Plan to Support Clients Impacted by Hurricane Sandy
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