Synovus Trusts Wincor Nixdorf to Improve Customer Experience

Austin, TX (PRWEB) March 15, 2012

Wincor Nixdorf, one of the worlds leading providers of IT solutions and services to retail businesses and retail banks today announced Synovus Financial Corp., a $ 27 billion financial services company headquartered in Columbus, Ga., has selected Wincor Nixdorf as their strategic partner for the deployment of innovative self-service technology throughout their branch network in Georgia, Alabama, South Carolina, Florida and Tennessee. Synovus will upgrade their ATM network with 200 of Wincor Nixdorfs newest suite of CINEO Intelligent Deposit ATMs including multiple software solutions from its multi-vendor ProClassic software suite.

The CINEO lobby, through-the-wall and drive-up ATMs will deliver a personalized service across all self-service and branch delivery channels, and has robust and secure functionality Synovus customers can trust now and in the future. Roll out of the advanced ATMs will begin in August, with Wincor Nixdorf providing installation services, first and second line maintenance for seven years.

We are excited to offer our customers this enhanced 24-7 channel for transacting their banking business, said Kessel Stelling, Chairman and CEO of Synovus. This upgrade signals another important step in our efforts to provide best-in-class technology that empowers our customers to interact with us whenever, wherever, and however they prefer. Our new partners technology also gives us the flexibility to develop additional ways for our ATMs to deliver a more intuitive and consistent customer experience. We will continue to make investments in the products and tools that provide an exceptional level of service to customers across our footprint.

To ensure seamless service, Synovus will upgrade their ATM platform with Wincor Nixdorfs award-winning multi-vendor software. Pioneers in the field and a global leader in multi-vendor deployments with over 165,000 terminals in 65 countries running on the platform; Wincor Nixdorf offers Synovus the advantage of improved functionality and increased flexibility which will deliver reduced costs for network updates and a more efficient ATM network for Synovus. To manage its ATM network most efficiently, the company has also selected Wincor Nixdorfs ProView remote monitoring software. In addition, ProView Incident Manager will allow Synovus to build a help desk for managing its ATM network and maintaining consistently high availability of its self-service fleet.

To ensure every transaction is secure and compliant, the CINEO ATMs will include security solutions including PC/E Terminal Security, Remote Key Loading and Wincor Nixdorfs latest anti-skimming technology. Wincor Nixdorf was the first vendor to offer protection against skimming attacks in 2003.

Were pleased that Synovus, one of the largest community banks in the Southeast, recognizes Wincor Nixdorf as the innovative leader in the industry, said Oliver Weber, CEO of Wincor Nixdorf Inc. They are truly transforming the branch banking experience. Our partnership will enable the bank to realize efficiencies and optimization that will ultimately enable them to deliver enhanced services for many years into the future.

The partnership with Wincor Nixdorf is a step towards Synovus implementing a fully automated cash cycle management strategy. With Wincor Nixdorfs proven technology at the ATM touchpoint, Weber said, Synovus branch team members will be free to focus more on their most important asset their customers.

Recognized as the global leader in innovative customer-focused IT solutions, Wincor Nixdorf was the first to introduce single-slot deposit automation ATMs which improve the customer experience for making ATM deposits. Other innovations include Wincor Nixdorfs revolutionary Cash Cycle Management Solution, which creates a closed loop for cash replenishment at in-branch ATMs and teller cash recyclers.

About Synovus

Synovus Financial Corp. is a diversified financial services company and a registered bank holding company based in Columbus, Ga. Synovus provides integrated financial services including commercial and retail banking, financial management, insurance and mortgage services to its customers through 30 locally branded banking divisions of its wholly owned subsidiary bank, Synovus Bank, and other offices in Georgia, Alabama, South Carolina, Florida and Tennessee. For more information, visit http://www.synovus.com.

About Wincor Nixdorf

Wincor Nixdorf is one of the worlds most successful IT solution specialists for process optimization at the consumer touchpoint, covering its core industries of banking and retail. With its U.S. headquarters located in Austin, Texas, Wincor Nixdorf Inc. provides a broad range of innovative hardware and software solutions, complemented by high-end services to many of the worlds biggest and most well-known business organizations, raising overall efficiency of procedures and workflow to improve consumer engagement and reduce operational costs. Wincor Nixdorf has a presence in more than 100 countries and annual sales revenue of $ 3 billion. For more information, visit http://www.wincor-nixdorf.com/usa.

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Synovus Trusts Wincor Nixdorf to Improve Customer Experience

Coastal Federal Credit Union Selects BlueStripe FactFinder To Ensure Consistent Customer Experience via Personal Teller Machines

Research Triangle Park, NC (PRWEB) June 05, 2012

BlueStripe Software, a leader in application and transaction monitoring for IT Operations, today announced that Coastal Federal Credit Union is using BlueStripes FactFinder to ensure the availability and performance of critical business systems including Coastals innovative Personal Teller Machine (PTM) system.

The PTM system allows Coastal Credit Union members to interact with a live teller via a video banking kiosk by communicating through two-way video, touch screens and a private audio network. The availability of the Teller application and the systems that support it is critical to a positive customer experience. FactFinder enabled the IT team to clearly see exactly which systems made up the Teller service and how each of them was performing.

FactFinder gives us a precision we did not previously have, eliminating the guesswork when finding the root cause of application slowdowns, commented Chris Whitesock, IT Director, Coastal Federal Credit Union. FactFinder is a necessity in our data center, giving us real-time visibility into every connection in our applications even those we didnt know existed.

The FactFinder Transaction Monitoring solution automatically discovers, maps, and monitors all business transactions running across the infrastructure. FactFinder measures performance, hop-by-hop, everywhere that transactions go, across tiers, across platforms, and across architectures even into virtual machines, private cloud, and third party services. When performance or availability problems occur, FactFinder follows the slow or hung transaction right to the problem component; then drills down the server stack to determine why the problem occurred.

FactFinder is also the key component of Coastals Service Level Monitoring process, delivering the transaction performance metrics that are the cornerstone of enforceable application SLAs. Additionally, Coastal plans to use FactFinder in its corporate test environment as part of the process for rolling out vendor upgrades. FactFinder gives Coastal a clear view of dependencies along a transaction chain, highlighting potential issues the upgrade may cause.

BlueStripe is proud to be an instrumental piece of Coastals leading edge, interactive teller application that breaks the mold of bankers hours and provides better service to customers, said Chris Neal, CEO of BlueStripe Software. BlueStripes ability to provide a unique, Operations-centric view of transaction performance is critical to understanding service levels and quickly identifying any issues impacting application performance.

About BlueStripe Software

BlueStripe Software provides the next generation of transaction performance management solutions. BlueStripes flagship product, FactFinder, is the only solution with automated application management and transaction monitoring in a single product so that IT Operations & Support teams can monitor and manage complete application system and transaction performance, 24×7 – across any platform: physical, virtual, or cloud. Headquartered in North Carolinas prestigious Research Triangle Park (RTP), BlueStripe was founded by successful IT Software startup veterans. For additional information, please visit http://bluestripe.com.

Coastal Federal Credit Union Selects BlueStripe FactFinder To Ensure Consistent Customer Experience via Personal Teller Machines

Solutions Architect David Lando Brings Years of Practitioner Experience to Consonus

Cary, NC (PRWEB) July 27, 2011

Consonus announced that David Lando has joined the company as solutions architect and will work in a consultative capacity to define and implement technical strategies for customers. Formerly director of Technology Services at HRG North America, Lando brings a wealth of experience in the areas of information security, data center infrastructure and operations.

By joining Consonus, I will be able to leverage my previous experience, having served in the same capacity as many of our current customers, said Lando. I am looking forward to developing ways to optimize customer data center operations and assets to be the most effective and efficient while considering security, compliance, back-up and recovery.

Having worked in the IT industry for 14 years, Lando has extensive experience working with technology providers including VMware, Symantec, and HP. While at HRG North America, Lando was responsible for the design and build of the companys high availability data centers. Prior to HRG, Lando worked for Comag Marketing Group (CMG), a subsidiary of Hearst-Conde Nast LLC, where he managed Tier I, II, III services in North America. Industry certifications include Comptia Security +, A+, and ITIL V3 Foundation.

We are exceptionally pleased to have David on our team, said director, Solutions Architects Chad Fenske. Having been a long-time consumer of the types of solutions Consonus delivers, David brings a clients perspective on the practices that deliver the greatest business value insights that we look forward to sharing with our clients and factoring into our own approaches to solving complex IT challenges.

An active member of the community, Lando volunteers his time to various non-profit organizations. He currently serves on the board as vice president of Finance for both the Charlotte Chapter and the South East Region of the Help Desk Institute (HDI). A graduate of the Institute of Audio Research in Recording, Engineering, and Production, Lando studied Management Information Systems and Security at the New York Institute of Technology. At present, he is actively pursuing a degree in Information Security from Western Governors University.

About Consonus

Consonus is a leading national provider of Data Center Services, IT Consulting, IT Infrastructure and Managed Services. A subsidiary of Midas Medici Group Holdings, Inc., Consonus offers a comprehensive suite of technology services and support while providing customers with solutions that address data center efficiency, disaster recovery, data protection and virtualization. Visit Consonus on the Web at http://www.consonus.com.

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Lansdowne Resort Enhances the Event Experience with Passkey"s GroupMAX Technology

Waltham, MA (PRWEB) December 11, 2012

Lansdowne Resort, a Four Diamond IACC-approved conference center in Leesburg, VA, recently made the strategic decision to deploy Passkeys GroupMAX online booking technology to simplify the group housing process for its event guests, meeting planners and hotel staff, and to help drive incremental revenue from the promotion of room upgrades, extended stays and hotel services to group guests. The resort is eager to begin impressing groups of all types, including conferences, weddings and corporate groups with a personalized hotel booking experience.

Found in the heart of DCs wine country, the Lansdowne Resort is located on a 500-acre stretch of beautiful land, and combines renowned conference services with luxury accommodations, a world-class spa, 45 holes of championship golf and a plethora of dining options. The IACC-certified property boasts more than 50,000 square feet of meeting space and can host groups ranging in size from 10 to 700 people.

We are constantly looking for ways to improve the overall meetings experience and GroupMAX was the logical option, states Michael Snapkoski, director of sales & marketing at Lansdowne. We are also looking forward to putting GroupMAXs room list process to use. This will have a huge impact on the efficiency of our hotel staff and our meeting planner clientele. he adds. GroupMAXs room list feature allows planners to easily manage room lists online in a quick, painless, and PCI-secure manner, reducing the potential for errors and drastically reducing hours spent on administrative tasks.

Using GroupMAX, the Lansdowne will now be able to offer each group its own customized booking website where guests can make and manage their hotel bookings from any web browser or mobile device. In addition to providing convenience for its guests, shifting reservations online increases efficiencies for hotel staff, allowing them to focus on tasks that elevate guest service levels.

Another major benefit that meeting planners will enjoy is the ability to closely monitor their events via automated email alerts and online dashboards that can be viewed anytime, anywhere. These dashboards provide instant insight into room block pickup, booking pace, reservation information and more, and have proven to be key success factors in maximizing bookings and minimizing attrition risk.

We also see GroupMAX as a great way to drive incremental revenue throughout the resort well beyond our ability today, Snapkoski adds. Empowered by GroupMAXs built-in marketing toolset, the property will be able to offer a wide range of special offers to its guests via the web or email, resulting in additional revenue and higher RevPAR. From offering room upgrades and extended stays to promoting specials for dining, spa services or golf activities, these campaigns provide a clear opportunity for upselling.

We are dedicated to helping our customers generate maximum value from their events and group business, and it is exciting to join forces with a property like the Lansdowne Resort that shares many of those goals, states Passkeys CEO and president, Greg Pesik. We look forward to helping them achieve success and exceeding their business objectives.

About Lansdowne Resort

Lansdowne Resort, the AAA Four Diamond Award recipient, is the Washington, DC areas premier, full-service resort. Managed by Destination Hotels & Resorts, the property is set on nearly 500 acres of secluded countryside in the Potomac River Valley. Lansdowne Resort features 296 guest rooms including 14 suites, a multi-pool Aquatic Center, 45-holes of championship golf, a 45,000-square-foot IACC (International Association of Conference Centers) certified conference center, five dining facilities and Spa Min

Lansdowne Resort Enhances the Event Experience with Passkey"s GroupMAX Technology