Showing posts with label Customer. Show all posts
Showing posts with label Customer. Show all posts

Tuesday, 4 June 2013

Simply Continuous Adds Cannell Capital, Nanometrics and Scout Labs to Rapidly Expanding Customer Roster for Managed Services


San Francisco, CA (PRWEB) October 20, 2009

Simply Continuous, a recovery service provider (RSP) for mid-size enterprises, today announced Cannell Capital, Nanometrics (Nasdaq: NANO) and Scout Labs have joined the growing list of customers subscribing to its Data Recovery Vault and AppAlive managed services. Simply Continuous’ managed services provide companies possessing 1 TB or more of data with secure and cost-effective recovery of critical business information in the event of unplanned outages. Its services are backed by the industry’s only service-level guarantee for reliable data recovery.

With higher performance and lower cost than tape-based solutions, as well as the increased availability and visibility critical for compliance with regulations such as Sarbanes-Oxley, Simply Continuous’ services are finding favor among companies in industries as diverse as finance, manufacturing and Web-based services, among others.

“Our customers are validating the need for a managed data recovery service that can keep pace with rapidly growing data, while making it easy and cost-effective to restore data and applications, when needed,” said Tom Frangione, Simply Continuous co-founder and CEO. “Our patent-pending Universal Recovery Platform is the first in the industry to monitor and enforce customer recovery SLAs. “

Cannell Capital Replaces Tape; Recovers Data 10X Faster

Cannell Capital, a hedge fund with affiliated offices in Jackson, Wyoming and San Francisco, selected Simply Continuous’ Data Recovery Vault after searching for a “smarter way” to protect its fund’s precious data. Cannell Capital’s IT advisor, Tim Albertson of Great Divide IT Consulting, said the company is now able to recover 10 times faster than it could previously with tape-based backup.

Since Cannell’s affiliated office is located in the heart of the San Francisco earthquake zone and he works remotely in Cannell’s main office in Jackson, WY, Albertson was especially drawn to storing data off-site at the Simply Continuous secure datacenter in Scottsdale, AZ, as well as the ability to recover this data without requiring his physical presence in Cannell’s primary datacenter. “There are so many companies relying on tape backup when they don’t have to,” said Albertson. “If their IT departments aren’t looking for ways to better protect against outages, then they aren’t staying on top of things. There’s compelling technology like deduplication out there and it can be accessed through a cost-effective service like Data Recovery Vault. Companies need to embrace it.”

Scout Labs Chooses Simply Continuous’ Recovery SLA over Amazon S3

Scout Labs, a social media monitoring and analysis platform, concurs that it is critical to simultaneously deal with growing storage costs and the ability to quickly recover their data. Steve Green, director of operations at Scout Labs, initially looked into Amazon S3 services and discovered that “throughput was an issue.” Green says it would have taken over a month to recover the company’s data.

“I especially liked the fact that Simply Continuous worked with enterprise-class technology leaders like Data Domain. And the fact that I didn’t have to change my backup software or processes made installation much easier,” Green said. When comparing Simply Continuous with Amazon S3 he added, “We could upload our data to the Amazon cloud but there was no guarantee that we would get it back. With Data Recovery Vault’s recovery SLA, Simply Continuous was the obvious choice.”

Nanometrics realizes 20% savings using Simply Continuous

Nanometrics Incorporated, a manufacturer of process control metrology systems used in semiconductor manufacturing, was especially attracted to Simply Continuous services to replace tape, reduce costs and minimize administration. “With the economic downturn, my department is asked to do more with less. Finding a recovery service provider to take this program off my plate as well as reduce my overhead costs related to backup and recovery was a high priority,” said Dave Kizer, Nanometrics’ director of information technology. “With Simply Continuous, I was able to redeploy 1-1/2 staffers to other critical projects and reduce overall costs by 20 percent.”

Significantly, Simply Continuous guaranteed that Nanometrics’ financial data was protected and recoverable to comply with Sarbanes-Oxley regulations. “The Data Recovery Vault service makes it easy to demonstrate to auditors that our financial data is protected and recoverable. I know my data is safe in a SAS-70 datacenter and I can log into Simply Continuous’ portal to verify that all my data is replicated off-site and ready to be recovered whenever I need it,” Kizer explained.

The Simply Continuous services automatically replicates data and virtualized application images. Simply Continuous monitors the service across 1,300 points in the infrastructure so customer data is ready to be recovered at all times. Customers can access real-time status of their service, browse the actual data sets, as well as log and monitor issues through the Simply Continuous online portal. The data can be recovered in four different, independent modes, ensuring recovery of the data at any time.

AppAlive enables companies to protect and recover their business-critical applications in an easy-to-deploy and cost-effective way. It captures current images of applications, securely stores them and provides companies with a hosted recovery environment for their virtualized applications.

About Simply Continuous

Simply Continuous, provider of enterprise-class managed services, enables businesses to recover data and applications during unplanned outages and disasters. Founded on the belief that recovery should be simple and cost-effective for enterprises of all sizes, Simply Continuous’ SaaS architecture uniquely delivers on this promise. Headquartered in San Francisco, California, Simply Continuous is backed by Greylock Partners and can be found on the web at http://www.simplycontinuous.net.

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Simply Continuous Adds Cannell Capital, Nanometrics and Scout Labs to Rapidly Expanding Customer Roster for Managed Services

Friday, 31 May 2013

Synovus Trusts Wincor Nixdorf to Improve Customer Experience

Austin, TX (PRWEB) March 15, 2012

Wincor Nixdorf, one of the worlds leading providers of IT solutions and services to retail businesses and retail banks today announced Synovus Financial Corp., a $ 27 billion financial services company headquartered in Columbus, Ga., has selected Wincor Nixdorf as their strategic partner for the deployment of innovative self-service technology throughout their branch network in Georgia, Alabama, South Carolina, Florida and Tennessee. Synovus will upgrade their ATM network with 200 of Wincor Nixdorfs newest suite of CINEO Intelligent Deposit ATMs including multiple software solutions from its multi-vendor ProClassic software suite.

The CINEO lobby, through-the-wall and drive-up ATMs will deliver a personalized service across all self-service and branch delivery channels, and has robust and secure functionality Synovus customers can trust now and in the future. Roll out of the advanced ATMs will begin in August, with Wincor Nixdorf providing installation services, first and second line maintenance for seven years.

We are excited to offer our customers this enhanced 24-7 channel for transacting their banking business, said Kessel Stelling, Chairman and CEO of Synovus. This upgrade signals another important step in our efforts to provide best-in-class technology that empowers our customers to interact with us whenever, wherever, and however they prefer. Our new partners technology also gives us the flexibility to develop additional ways for our ATMs to deliver a more intuitive and consistent customer experience. We will continue to make investments in the products and tools that provide an exceptional level of service to customers across our footprint.

To ensure seamless service, Synovus will upgrade their ATM platform with Wincor Nixdorfs award-winning multi-vendor software. Pioneers in the field and a global leader in multi-vendor deployments with over 165,000 terminals in 65 countries running on the platform; Wincor Nixdorf offers Synovus the advantage of improved functionality and increased flexibility which will deliver reduced costs for network updates and a more efficient ATM network for Synovus. To manage its ATM network most efficiently, the company has also selected Wincor Nixdorfs ProView remote monitoring software. In addition, ProView Incident Manager will allow Synovus to build a help desk for managing its ATM network and maintaining consistently high availability of its self-service fleet.

To ensure every transaction is secure and compliant, the CINEO ATMs will include security solutions including PC/E Terminal Security, Remote Key Loading and Wincor Nixdorfs latest anti-skimming technology. Wincor Nixdorf was the first vendor to offer protection against skimming attacks in 2003.

Were pleased that Synovus, one of the largest community banks in the Southeast, recognizes Wincor Nixdorf as the innovative leader in the industry, said Oliver Weber, CEO of Wincor Nixdorf Inc. They are truly transforming the branch banking experience. Our partnership will enable the bank to realize efficiencies and optimization that will ultimately enable them to deliver enhanced services for many years into the future.

The partnership with Wincor Nixdorf is a step towards Synovus implementing a fully automated cash cycle management strategy. With Wincor Nixdorfs proven technology at the ATM touchpoint, Weber said, Synovus branch team members will be free to focus more on their most important asset their customers.

Recognized as the global leader in innovative customer-focused IT solutions, Wincor Nixdorf was the first to introduce single-slot deposit automation ATMs which improve the customer experience for making ATM deposits. Other innovations include Wincor Nixdorfs revolutionary Cash Cycle Management Solution, which creates a closed loop for cash replenishment at in-branch ATMs and teller cash recyclers.

About Synovus

Synovus Financial Corp. is a diversified financial services company and a registered bank holding company based in Columbus, Ga. Synovus provides integrated financial services including commercial and retail banking, financial management, insurance and mortgage services to its customers through 30 locally branded banking divisions of its wholly owned subsidiary bank, Synovus Bank, and other offices in Georgia, Alabama, South Carolina, Florida and Tennessee. For more information, visit http://www.synovus.com.

About Wincor Nixdorf

Wincor Nixdorf is one of the worlds most successful IT solution specialists for process optimization at the consumer touchpoint, covering its core industries of banking and retail. With its U.S. headquarters located in Austin, Texas, Wincor Nixdorf Inc. provides a broad range of innovative hardware and software solutions, complemented by high-end services to many of the worlds biggest and most well-known business organizations, raising overall efficiency of procedures and workflow to improve consumer engagement and reduce operational costs. Wincor Nixdorf has a presence in more than 100 countries and annual sales revenue of $ 3 billion. For more information, visit http://www.wincor-nixdorf.com/usa.







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Synovus Trusts Wincor Nixdorf to Improve Customer Experience

Thursday, 16 May 2013

Consonus Customer Leaves for Cost, Returns to Remote Backup Service for Technical Support


Cary, NC (Vocus) July 29, 2010

Consonus and channel partner BlueTech IT Solutions will once again provide St. Stephens Episcopal Day School, a private elementary school located in the Coconut Grove area of Miami, with Consonus Remote Backup Service (Consonus RBS), a fully-automated cloud backup solution that is backed by award-winning technical support.

The former Consonus/BlueTech IT customer left for a well-known, inexpensive provider. After less than two months, the provider was unable to successfully back up St. Stephens data. Incomplete backup attempts and poor customer service were the leading factors prompting St. Stephens to return to Consonus and BlueTech IT.

Despite six weeks of efforts, the low-cost provider was never able to successfully back up our 150G of data. We were thrilled to learn that Consonus still had our original data and that we were able to pick up where we left off, said St. Stephens Director of Technology Felix Jacomino. The expertise offered by BlueTech and Consonus is second to none. The team really bailed us out.

Consonus has consistently received praise from customers and channel partners for superior technical support. Consonus staff is among the most highly-credentialed and well-trained in the industry. With team members who average more than 15 years of industry experience, Consonus skilled engineers bring additional value to all IT solutions offered to significantly reduce downtime, boost productivity, and maximize the IT investment.

Often, a low-price provider can cost a company far more than they anticipated saving, said Consonus President Bob McCarthy. When evaluating cost, there are four critical factors to consider: security, resiliency, compliance, and support. If there is a breakdown in any of these key quality points, the cost to the client can be intensive.

Consonus RBS is a unique alternative to traditional data backup recovery methods, replacing conventional solutions with a fully automated online data backup solution. It provides an automatic backup of heterogeneous file servers as well as application and database servers with encrypted, secure offsite data storage and rapid online restoration. Powered by Asigra, the first and only cloud software provider to achieve FIPS 140-2 Certification the highest level of security assurance to date Consonus RBS also offers multi-level security authentication, agentless support for the broadest variety of platforms including Windows, UNIX, AS/400, and Apple, and hot backups for all leading databases and applications.

About Consonus Technologies

Consonus Technologies, Inc. is a leading national provider of Data Center hosting and colocation, Managed IT Services, IT Infrastructure, and IT Consulting solutions based in Cary, NC. Offering a comprehensive suite of IT services, combined with highly-secure, reliable, and energy-efficient data centers across the country, Consonus provides customers with complete cloud computing solutions addressing disaster recovery, data protection, and virtualization. Consonus is an active, long-time member of The MSPAlliance, the worlds largest Professional Association and Accrediting Body for the Managed Services Industry. Visit Consonus Technologies on the Web at http://www.consonus.com.

About BlueTech IT Solutions

BlueTech IT Solutions is an Information Technology service and consulting company based in Miami, FL. With more than 25 years of experience in the IT field with specializations in the financial, manufacturing and construction industry, BlueTechs array of services includes computer network design, implementation and management, network security and intrusion prevention, Microsoft Exchange server installation, configuration and administration, and disaster recovery solutions. Visit BlueTech on the Web at http://www.bluetechit.com.

About St. Stephens Episcopal

St. Stephens Episcopal Day School, serving PreK(3) to Grade 5, was founded by St. Stephens Episcopal Church in 1958. The original intent of the Church in creating the School was to accommodate the educational needs of Church families. Over the years, the constituency of the School has changed and the relationship between the School and the Church has evolved. The School is now a primary outreach of the Church into the broader community. Through the School, St. Stephens Episcopal Church touches the future. With a focus on using technology in the classroom, St. Stephens offers a 21st century learning environment that provides not only academic excellence but also spiritual formation. Learn more about St. Stephens at http://www.sseds.org.

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Find More Disaster Recovery And Backup Services Press Releases


Consonus Customer Leaves for Cost, Returns to Remote Backup Service for Technical Support

Tuesday, 16 April 2013

Coastal Federal Credit Union Selects BlueStripe FactFinder To Ensure Consistent Customer Experience via Personal Teller Machines


Research Triangle Park, NC (PRWEB) June 05, 2012

BlueStripe Software, a leader in application and transaction monitoring for IT Operations, today announced that Coastal Federal Credit Union is using BlueStripes FactFinder to ensure the availability and performance of critical business systems including Coastals innovative Personal Teller Machine (PTM) system.

The PTM system allows Coastal Credit Union members to interact with a live teller via a video banking kiosk by communicating through two-way video, touch screens and a private audio network. The availability of the Teller application and the systems that support it is critical to a positive customer experience. FactFinder enabled the IT team to clearly see exactly which systems made up the Teller service and how each of them was performing.

FactFinder gives us a precision we did not previously have, eliminating the guesswork when finding the root cause of application slowdowns, commented Chris Whitesock, IT Director, Coastal Federal Credit Union. FactFinder is a necessity in our data center, giving us real-time visibility into every connection in our applications even those we didnt know existed.

The FactFinder Transaction Monitoring solution automatically discovers, maps, and monitors all business transactions running across the infrastructure. FactFinder measures performance, hop-by-hop, everywhere that transactions go, across tiers, across platforms, and across architectures even into virtual machines, private cloud, and third party services. When performance or availability problems occur, FactFinder follows the slow or hung transaction right to the problem component; then drills down the server stack to determine why the problem occurred.

FactFinder is also the key component of Coastals Service Level Monitoring process, delivering the transaction performance metrics that are the cornerstone of enforceable application SLAs. Additionally, Coastal plans to use FactFinder in its corporate test environment as part of the process for rolling out vendor upgrades. FactFinder gives Coastal a clear view of dependencies along a transaction chain, highlighting potential issues the upgrade may cause.

BlueStripe is proud to be an instrumental piece of Coastals leading edge, interactive teller application that breaks the mold of bankers hours and provides better service to customers, said Chris Neal, CEO of BlueStripe Software. BlueStripes ability to provide a unique, Operations-centric view of transaction performance is critical to understanding service levels and quickly identifying any issues impacting application performance.

About BlueStripe Software

BlueStripe Software provides the next generation of transaction performance management solutions. BlueStripes flagship product, FactFinder, is the only solution with automated application management and transaction monitoring in a single product so that IT Operations & Support teams can monitor and manage complete application system and transaction performance, 24×7 – across any platform: physical, virtual, or cloud. Headquartered in North Carolinas prestigious Research Triangle Park (RTP), BlueStripe was founded by successful IT Software startup veterans. For additional information, please visit http://bluestripe.com.








Coastal Federal Credit Union Selects BlueStripe FactFinder To Ensure Consistent Customer Experience via Personal Teller Machines

Sunday, 7 April 2013

Acosta Selects Consonus Customer Care for Backup and Archiving Support Needs


Cary, NC (PRWEB) August 10, 2011

Acosta, a leading outsourced sales and marketing agency in the consumer packaged goods industry, has selected Consonus for their backup and archiving technical support needs. The decision was based on Consonus ability to provide Tier 2 engineering support on the first call, as well as one-source accountability and rapid problem resolution times.

I must say, after working with Consonus, their support people are highly responsive, said Adam Cochran, systems engineer, Technology Engineering and Delivery Services at Acosta. We have had great success in resolving our support issues in record time. We were able to get someone on the phone within 30 seconds connected directly to a knowledgeable engineer without having to wait in long queues or for a call-back. I would recommend them any day.

Consonus Customer Care offers direct access to highly-trained technical support engineers focused on Symantec, NetApp, HP, and Sun/Oracle to provide rapid problem resolution. Not only is Consonus the only partner in North America to take Tier 1 and Tier 2 support and renewals for HP, NetApp, and Symantec, Consonus Customer Care has a proven track record with a 96% case resolution rate as documented by Symantec, and one of the lowest escalation rates in the industry.

“With our superior first call support we are able to drastically improve customer satisfaction, said Director, Customer Care and Managed Services Operations Lee Whitaker. Our Customer Care team provides customers like Acosta with Tier 2 engineering support on the first call, which is a key differentiator for us; its why we have been so successful transitioning enterprise accounts to our service. In the 10 years Consonus has offered this program, we have had 100 percent retention rate in Florida a very strong number when dealing with maintenance support. The investment Consonus makes in this program allows our account executives to go deep and wide in their accounts.

With more than 80 years of experience, Acosta is a leading outsourced sales and marketing agency serving consumer packaged goods companies and retailers across the United States and Canada. They support thousands of the biggest brands seen every day, with a client roster that includes the majority of #1 and #2 brands sold in most grocery stores. Based in Jacksonville, FL, Acosta has about 20,000 associates in 65 offices throughout the United States and Canada.

About Consonus

Consonus is a leading national provider of Data Center Services,IT Consulting, IT Infrastructure, and Managed Services. A subsidiary of Midas Medici Group Holdings, Inc., Consonus offers a comprehensive suite of technology services and support while providing customers with solutions that address data center efficiency, disaster recovery, data protection, and virtualization. Visit Consonus on the Web at http://www.consonus.com.

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Acosta Selects Consonus Customer Care for Backup and Archiving Support Needs

Friday, 5 April 2013

ResponseTek Delivers Real-Time Insight for Voice of Customer Programs with Enhanced Text Analytics and Topic Mining

Vancouver, Canada (PRWEB UK) 25 June 2012

ResponseTek, the leading software vendor for enterprise customer experience management (CEM) solutions, is pleased to announce the release of Buzz Tracker, its new real-time text analytics module. The ResponseTek Listening Platform is now able to automatically translate every customer comment from all channels into business metrics, allowing immediate interpretation of satisfaction and loyalty drivers as a standard capability.

Businesses constantly struggle with systematically extracting insight from the massive amounts of text-based customer communication occurring through customer surveys, social media, email and chat interactions. Without automated analysis, key themes and topics identified by the growing number of customer interactions are going unnoticed.

ResponseTeks innovative solution enables employees throughout the organization to freely explore keywords related to their roles. For example, an analyst looking for insight into a specific issue can easily add related topics and Buzz Tracker instantly analyzes all verbatim comments, including historical data. The user can easily filter results, drill into details, focus on a specific source, and continue to tune the analytics on-demand.

We are very excited about setting a new bar in customer experience with Buzz Tracker, states Syed Hasan, CEO of ResponseTek. The ability to quickly understand which customer topics are driving higher or lower satisfaction and advocacy scores is incredibly powerful, especially in todays business where the volumes of text-based interactions continues to accelerate.

The Buzz Tracker report is a standard component of the Listening Platform at no additional cost. Features include:


ResponseTek Delivers Real-Time Insight for Voice of Customer Programs with Enhanced Text Analytics and Topic Mining

Monday, 1 April 2013

Disaster Recovery: MRIS Safeguards Customer Data

Rockville, MD (PRWEB) September 21, 2011

MRIS deploys an enhanced business continuity system to keep its customers connected to their business 24/7. MRIS partnered with IBM to provide this enhanced capability. In the event of an emergency, disaster or unplanned event, customers will be able to access MRIS data with a swift transition to an off-site data center. This five month effort to establish a state-of-the-art data recovery system further proves MRISs dedication to its 42,000 customers by protecting their businesses at all times and during all conditions.

As Chief Information Officer at MRIS, Michael Belak and his team focus heavily on regular system tests. With a $ 100M of real estate sales on the line each and every day, MRIS cant cross our fingers and hope for the best when a disaster strikes says Belak. We want our customers to feel confident that their data, and their businesses, will always be protected.

In the event the main MRIS data center is unavailable, the back-up systems will automatically activate, swiftly transitioning processing over to minimize service interruption, allowing customers to continue business as usual. Within minutes of a natural disaster or other event, critical core systems will be safeguarded, enabling MRIS customers to resume work. MRIS is furthering its commitment to safeguarding the businesses of thousands of real estate professionals by keeping their data safe and providing access to that data in any unplanned event.

Michael Belak stated: The recent extreme weather events we just experienced remind us of the importance of having this type of protection. Within the last month, our region had an earthquake, a hurricane and extended rainfall that produced extensive flooding and long-lasting power outages throughout the Washington, DC area. During all of these events, MRIS continued to serve our customers, without interruption, thanks to our dedicated staff and these protective systems.

About MRIS

MRIS is real estate in real time, enabling its customers to list and sell nearly $ 100 million in real estate each day and nearly $ 100 billion in listings and closed sales in 2010. A leading developer of real estate information technology, MRIS connects its customers with timely, accurate and actionable data with a growing portfolio of technology solutions, including broker and agent software products and an industry-leading consumer portal, HomesDatabase.com. MRIS also showcases unique homes and offers tailored community information through its online television network, mrisTV.com. Behind the scenes, the CURE Solutions Group subsidiary of MRIS provides back-end technology to other MLS systems through CURE, a proprietary solution. MRIS serves nearly 42,000 real estate professionals spanning a 22,000 square mile section of the Mid-Atlantic region, including Maryland, Virginia, Washington, D.C. and markets located in Pennsylvania, Delaware and West Virginia. Visit us at MRIS.com, MRISblog.com or mrisTV.com, Like us on Facebook.com/MRISonFB, and follow us on Twitter, @MRIS_REal_News.

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Find More Disaster Recovery And Backup Services Press Releases


Disaster Recovery: MRIS Safeguards Customer Data

Sunday, 31 March 2013

Hosted Application Management Company, OneNeck, Wins Multi-year Deal to Manage the Oracle E-Business Suite Release 12 for a Major Solar Energy Customer


Scottsdale, AZ (PRWEB) September 29, 2011

Hosted application management company for Oracle Solutions, OneNeck IT Services, announced today it has entered into a multi-year outsourcing contract with a leading solar energy company. Under the terms of the contract, OneNeck will provide managed services for their Oracle E-Business Suite Release 12 and Oracle Hyperion environments to support mission critical worldwide operations. Specific services provided under the agreement are application administration, database administration, operating system administration, network management, security management and infrastructure management. In addition, OneNeck will be providing this company with disaster recovery services from its New Jersey facility.

Our customers choose OneNecks management solutions because of our robust application management capabilities, flexible service model and ability to quickly scale in order to support their current needs and future growth, said Chuck Vermillion, OneNeck CEO.

OneNeck will be exhibiting at Oracle OpenWorld San Francisco 2011 from October 3-6. Stop by booth #1940 to learn more about our industry leading application management and hosting services.

For more information on OneNecks solutions, including hosted application services visit: http://www.OneNeck.com.

OneNeck is a Gold level member of Oracle PartnerNetwork (OPN).

About OneNeck IT Services:

OneNeck


Hosted Application Management Company, OneNeck, Wins Multi-year Deal to Manage the Oracle E-Business Suite Release 12 for a Major Solar Energy Customer

Friday, 29 March 2013

Friday, 15 March 2013

Net2Vault Launches A New Cloud Backup Solution To Protect Customer Data Built On NetApp

(PRWEB) January 10, 2012

Net2Vault, a leader in the enterprise cloud backup and disaster recovery market, today announced the availability of a new cloud backup and recovery solution based on the NetApp


Net2Vault Launches A New Cloud Backup Solution To Protect Customer Data Built On NetApp

PHD Virtual Records Record Revenue in 2011 on Strong Customer Growth and Virtualization Product Portfolio Expansion


Philadelphia, PA (PRWEB) January 13, 2012

PHD Virtual Technologies, pioneer and innovator in virtual machine backup and recovery, and provider of virtualization monitoring solutions, announced record revenue for fiscal year 2011. PHD Virtual continued its trend of strong quarterly growth, with the fourth quarter of 2011 marking the sixth consecutive quarter of record revenue growth for the company. The company achieved significant growth in its customer base with new customer acquisition growing by 75%.

PHD Virtual recorded strong product growth across its VMware and Citrix product lines both domestically and internationally during the year. The company invested in expanding its business with the addition of key distributors in international markets which helped to accelerate international revenue growth, including more than a 50% increase in revenue from the EMEA region. The company also saw success expanding into new markets and increasing sales to existing customers with new releases of its data protection solution and the addition of its new comprehensive monitoring solution, PHD Virtual Monitor.

The new PHD Virtual Backup and Replication version 5.3 was released in the fourth quarter, extending the companys flagship data protection solution with virtual machine replication, faster performance, and flexible archiving technologies that provide an easier, more cost effective solution for disaster recovery of VMware and Citrix virtual environments. Its PHD Virtual Backup solution continued to achieve significant competitive wins over other vendors including Veeam, Quest and Symantec. Most commonly cited by customers was PHD Virtuals ability to provide a robust data protection and disaster recovery solution that was significantly easier and more cost effective than alternatives.

The business continued to grow sharply through 2011 and we are very pleased to record our sixth consecutive quarter of record growth, said Thomas Charlton, chairman and CEO, PHD Virtual. We built a solid foundation for the business throughout the year, while expanding our portfolio of data protection and management solutions to take advantage of continued growth in the virtualization market. 2012 will see continued expansion of our product portfolio with planned enhancements and new technologies targeted at optimizing data protection, monitoring and management for the rapidly growing Cloud, Service Provider and Virtual Desktop (VDI) Markets.

About PHD Virtual Technologies

Delivering the highest performance and most scalable cross platform backup and monitoring solutions on the market and pioneer of Virtual Backup Appliances (VBAs), PHD Virtual Technologies has been transforming data protection for virtual IT environments since 2006. Its award-winning data protection solution, PHD Virtual Backup is used today by more than 3,500 enterprises worldwide to achieve unlimited scalability, high availability and cost effective backup and recovery for VMware and Citrix XenServer virtual machines. Its PHD Virtual Monitor provides a complete, end to end solution for monitoring virtual, physical and application infrastructures in VMware and Citrix environments. PHD Virtual also provides a suite of free virtualization utilities to assist with the administration and management of virtualized environments. For more information, please visit http://www.phdvirtual.com.

Press Contact:

Brian Nason

briann(at)phdvirtual(dot)com

267-298-5355

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PHD Virtual Records Record Revenue in 2011 on Strong Customer Growth and Virtualization Product Portfolio Expansion

Wednesday, 13 March 2013

Morey Corporation Improves Customer Service and Reduces File Storage Requirements by 51.8 Percent with Digitilitis Information Management Software

Chicago, IL (PRWEB) January 18, 2012

Digitiliti, Inc. (DIGI.PK), a technology pioneer in unstructured information management, cloud data storage and archiving, today announced that Morey Corporation (MOREY), a world leader in electronic design, engineering, and manufacturing, has implemented Digitilitis digiLIBE and digiBAK software. The company uses the software to control, manage, store, and archive its enterprise data storage and information management systems and has already experienced a reduction in its file storage requirements by 51.8 percent, while enhancing its business processes and performance through improved customer service and restructured data storage.

We now have full control of and instant access to our enterprise file structure in realtime, including both our structured and unstructured file systems throughout the entire information management life cycle, according to Pablo Mesa, director of information technology at Morey Corporation. MOREY uses digiLIBEs eSearch capabilities, which allow users to instantly find and retrieve customer project files and engineering design information so they can respond to customer requests and streamline the project management process.

The 2011 deployment of Digitilitis digiLIBE, implemented together with its digiBAK backup and recovery platform, now gives MOREY quick access to and recovery of all its structured and unstructured data across the enterprisefrom file creation to the file archiving stage of the data storage life cycle. With this full implementation of Digitilitis platform, weve gone from needing hours to search and restore files to our tape library and offsite tape storage to now having the ability to search and restore files in minutes stored in either our datacenter or archived on Digitilitis digiBAK Hybrid Cloud Archiving System, said Mesa. The ability to consistently and reliably find, and if needed, restore files to our users in minutes, not only reduces our information management costs, but provides a significantly enhanced level of service to our users at Morey and to our customers who count on us for world-class engineering and design services, explains Mesa.

The Digitiliti Information Management System uses patent-pending technology for storing and accessing the diverse and massive amounts of unstructured data residing in content located everywhere in an organization. Its unique architecture allows MOREY employees to instantly find and retrieve what they needwith a single unified interface and without having to know where the content resides.

Weve engineered our file management software to be for any sized company and to be about simplicity, robustness, and solving the challenges around unstructured data and complex data storage systems, said Digitiliti President and CEO David Macey. The implementation by Morey is an excellent example of how our customers use our software to get huge tangible benefits.

About Morey Corporation:

MOREY is an award winning, 77-year-old Electronics Manufacturing Services (EMS) company providing comprehensive design, engineering, manufacturing, and Global Supply Chain Management solutions for Original Equipment Manufacturers, Application Service Providers, Suppliers and other enterprises relevant to the aerospace & defense, industrial, utility, communications, heavy off-road/on-road and agricultural vehicles markets. MOREY-manufactured electronics can be found in every region of the world powering mission-critical applications in the most demanding environments. MOREY leverages deep expertise in telematics, power electronics, controls, sensors, displays, cord reels and handsets for its customers and complements its EMS offerings with value-added expertise in program management, ruggedization, and legacy support. MOREY is based in Woodridge, IL, and operates a 200,000 square foot, state-of-the-art manufacturing facility and design center.

About Digitiliti, Inc.

Digitiliti develops and sells innovative archive management software that addresses the cost, complexity, and compliance issues associated with controlling and utilizing unstructured data. The companys products and services are easy-to-use and implement, cost-effective, and deliver the right information needed for more informed, fiscally responsible business decisions. Digitiliti cloud-based software products include digiBAK, a complete offsite data protection/disaster-recovery solution, and its unique Universal Archive Platform digiLIBE, which allows customers to extract and use the valuable business knowledge hidden in their unstructured content. Digitiliti markets and sells its software solely through its worldwide network of channel partners. For more information, visit: http://www.digitiliti.com.

Media contact: Kirsten Chapman, KC Associates, LLC kirsten(at)kc-associates(dot)com, 763.449.0444

Company Contact: William McDonald, Chief Financial Officer, bmcdonald(at)digitiliti(dot)com, 651.925.3200

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Morey Corporation Improves Customer Service and Reduces File Storage Requirements by 51.8 Percent with Digitilitis Information Management Software

Saturday, 9 March 2013

InMotion Hosting Review - Based On 788 Real Customer Reviews


San Francisco, CA (PRWEB) August 18, 2012

Top-Cheap-Web-Hosting.com released the InMotion hosting review for the industry reputation, web hosting features, speed, reliability, technical support and price, based on the TCWH editors’ real hosting experience and the up to 788 real customer reviews.

InMotion hosting is an award-winning web hosting provider operated in Virginia Beach, VA, founded in 2001, designed for small & medium sized businesses, focusing on offering fast, secure, reliable hosting services at an affordable rate. Today, InMotion hosting has about 250,000 customers, and its still fast growing with approximately 10,000 new customers added for each month.

By the end of Aug 15, 2012, Top-Cheap-Web-Hosting.com (TCWH) had received up to 788 InMotion hosting reviews from the verified customers, approximately 79% from US, 5% from Canada, and 9% from UK and Australia. Each InMotion hosting review includes the rating on web hosting features, reliability, control panel & software and technical support. Based on the InMotion hosting review statistics, the 99.1% of customers were satisfied with the overall InMotion hosting service, the 99% were satisfied with the InMotion hosting reliability and performance, the 97.5% were satisfied with the InMotion hosting control panel & software, and the 98.2% were satisfied with the InMotion technical support. InMotion hosting is the best customer satisfied web hosting company of all the companies that TCWH had reviewed so far.

InMotion hosting provides web hosting, VPS and dedicated servers. Their web hosting designed for small businesses is starting at $ 6.95/mo, but now theyre offering a special 15% discount for $ 5.95/mo for all visitors going through an InMotion hosting promotional link here. For such a competitive price, InMotion hosting includes the following compelling features:

1) Max Zone Speed technology enabled for accelerating website and email by 600%.

2) Free daily automated backup with the storage up to 10GB.

3) 24/7 server monitored and automatic notification for server down or network interruption.

4) 99.9% hosting uptime guarantee.

5) $ 100 free Google AdWords credits & $ 75 free Bing/Yahoo Search credits for free.

6) 24/7 US-based technical support located in Los Angeles, CA and Virginia Beach, VA.

7) 90 days FULL money back guarantee & anytime post-rated money back guarantee

To learn more about InMotion hosting review, visit http://www.top-cheap-web-hosting.com/inmotion-coupon-reviews/inmotion-business-web-hosting-coupon-reviews

About Top-Cheap-Web-Hosting.com

Top-Cheap-Web-Hosting.com is an independent web hosting review website, rating web hosts based on the true experience and the real customer reviews, designed to help people find the best web hosting deal at the most affordable rate. Visit Top-Cheap-Web-Hosting.com to learn more about web hosting review, rating and deals.







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InMotion Hosting Review - Based On 788 Real Customer Reviews

Friday, 8 March 2013

Consuro Managed Technology and Hahnfeld Hoffer Stanford Featured in Dell Customer Case Study


Fort Worth, Texas (PRWEB) February 21, 2012

Consuro Managed Technology and Hahnfeld Hoffer Stanford, two north Texas companies, are the subjects of a Dell(TM) Inc. Customer Case Study published on Dells website. Consuro, a premier Texas-based managed technology services company serving businesses from start-ups to Fortune 100 companies, worked with client Hahnfeld Hoffer Stanford, an architecture, planning and interior design firm, to refresh its IT systems to improve performance availability and scalability while keeping costs down.

The case study highlights the benefits achieved by Hahnfeld Hoffer Stanford through its work with Consuro. According to the Dell report, In professional services industries such as architecture and design, technology has been the great leveler. Armed with the same applications and tools as larger firms, small and midsize businesses are able to capture a larger share of the market.

To accomplish Hahnfeld Hoffer Stanfords goals, Consuro — an IT consultant group and local Dell certified partner — worked closely with the clients Director of Information Technology, Jason Adams, and Eric Hahnfeld, AIA, President. Together, the team implemented a Dell and Microsoft infrastructure, helping the architecture firm be more productive and efficient, and to enhance competitive positioning.

Consuro met with Hahnfeld Hoffer Stanford to understand their business, and then created a technology plan to specifically meet the clients needs. According to Mr. Adams, this methodology resulted in surprising cost savings.

Consuro developed a virtualization plan that saved us 50 percent compared to scaling the traditional way of buying more hardware to fix the problem, said Mr. Adams.

We deliver much more than hardware, added Ben Tiblets, Consuro co-president. We analyze each clients specific business then develop a custom plan. Our multiple solutions guide our clients as they choose what is best for their company. Then we show them how to leverage the systems for their needs.

Not only is Hahnfeld Hoffer Stanford seeing improvement in their infrastructure, they also recognize increased employee productivity. The firms 29 registered architects, interior designers and architectural interns primarily use Autodesk Revit


Consuro Managed Technology and Hahnfeld Hoffer Stanford Featured in Dell Customer Case Study

Sunday, 3 March 2013

Autotask Launches Chinese Version of Autotask Pro Software, Secures Tier 1 Customer in China


East Greenbush, NY (PRWEB) April 03, 2012

Autotask Corporation, the worlds leading provider of hosted IT business management solutions, today announced the availability of the first fully translated and localized version of its software in Simplified Chinese, and its first customer to use the new version, Beijing-based CapitalOnline Data Service Co., Ltd. (CDS). CDS, whose clients include several prestigious, multi-national businesses, provides custom data center solutions, Infrastructure-as-a-Service (IaaS) and other IT services to a broad range of businesses throughout China.

Several months ago, Autotask made a strong commitment to serving the growing technology solutions sector in China, including expanding our operations in Beijing and creating a fully localized version of Autotask software in Chinese, said Autotask President and CEO Mark Cattini. Today, I am especially pleased to announce that CapitalOnline Data Services have selected Autotask to support both their current data center operations and their growing IT services outsourcing business.

CDS is an industry leader and one of the first Internet Data Center (IDC) providers in China, with operations in Beijing, Shanghai and Wuhan, among others. In 2009, CDS began to enter the cloud computing market, and in early 2011 successfully launched a range of integrated cloud computing and hosting products, communications solutions and outsourced IT services. CDS serves clients in a variety of industries including finance, insurance, government, education, medical, network, and many others.

As our business continues to grow and we expand the range of services we offer, we wanted to simplify our workflow, automate repetitive processes and increase our ability to provide exceptional service to our clients, said Yi Zheng, Director of Value-Added Services at CDS. We selected the Autotask solution because it will help us streamline technician scheduling, improve utilization rates and increase our business efficiencies. Most importantly, because it provides a unified view into all our client data, we can proactively manage and continuously improve our service delivery.

Autotask Corporation established its first software development operations outside of the United States, in Beijing, in late 2007. Since that time, the office has grown to include software engineering, quality assurance, implementation and client services. Autotasks Beijing engineering team was instrumental in re-coding the software to enable the translation process, and was responsible for developing the Chinese version of Autotask.

In November, 2011, the company introduced Fooming Hoh as Regional Director, China. Mr. Hoh, who brings more than 12 years experience in telecom and IT market development throughout the Asia Pacific, will expand Autotasks sales and marketing operations and introduce Autotask software to technology solutions providers in Asia, including China, Japan, Korea, India and the ASEAN region.

The reception from solution providers in China has been very gratifying, and we are very happy to be working with an industry leader like CDS as they expand their service offerings and build their operations, said Hoh. In a short time we have already established significant relationships within the technology community, and we look forward to building a team to better serve the needs of the IT channel here.

Autotask is a software-as-a-service (SaaS) offering that integrates a broad range of critical business systems including customer relationship management (CRM), service desk, tech scheduling, project management, billing and reporting, and provides real-time service delivery intelligence to help users understand the factors that drive their business and their profitability. The software is designed and optimized for Value Added Resellers (VARs), Managed Services Providers (MSPs), Independent Software Vendors (ISVs) and other technology solutions providers.

Because it is a cloud-based application, Autotask is accessible from virtually any computing or mobile device connected to the Internet and features a world-class application programming interface (API) that enables integrations with other tools technology solutions providers commonly rely on to run their businesses, including remote monitoring and management, backup and disaster recovery, product quoting, email hosting, billing applications and more.

In addition to the Chinese edition, Autotask recently released the German language version of its software at CeBIT in Hannover, Germany. Spanish, French, Italian and Japanese versions are expected to be released over the next few weeks.

Parties interested in learning more about Autotask or in scheduling an online demonstration of the Simplified Chinese version of Autotask software are encouraged to email the company at sales(at)autotask(dot)com or to call (86) 010-8278-4891. Autotasks Beijing offices are located in Shangdi, Haidian District, Beijing, China.

About Autotask Corporation

Autotask Corporation provides the world’s leading hosted IT business management software to streamline and optimize business processes for technology solution providers. The software integrates a broad range of critical business systems, including customer relationship management (CRM), service desk, tech scheduling, project management, billing and reporting, and provides real-time service delivery intelligence to help users understand the factors that drive their business and their profitability.

Autotask is accessible from virtually any computing or mobile device connected to the Internet and features a world-class API that seamlessly integrates with the other systems and tools that providers rely on to run their businesses.

For more information about Autotask Corporation and products, please visit http://www.autotask.com or call + 1-518-720-3500 or +86-10-8278-4891.







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Autotask Launches Chinese Version of Autotask Pro Software, Secures Tier 1 Customer in China

Tuesday, 5 February 2013

eMazzanti Customer Pandora Jewelry Scores Retail Magazine Article

Hoboken, NJ and New York City, NY (PRWEB) September 10, 2012

eMazzanti Technologies today announced that its retail customer, Pandora Jewelry was featured in an August 2012 Stores Magazine article entitled: Close Connections-Technology combo helps Pandora eliminate store-opening snags. The articles sprung from an eMazzanti case study that captured a unique network connectivity solution.

One of its newest stores located in the Park City Center Mall, Lancaster, PA was set to open its doors when its Internet service provider went on strike. For most companies, no internet means no transaction connection. Worse, it literally threatened to stop the doors from opening during the high-volume, pre-holiday rush.

However, eMazzanti Technologies installed a backup solution that temporarily replaces the need for a hardwired Internet connection and provides continuous, long term protection if the ISP connection gets interrupted. eMazzanti packaged a solution combining a 3G/4G broadband router from CradlePoint with a 4G USB data modem, a WatchGuard XTM firewall and an HP networking switch. The solution is specifically designed to seamlessly provide failover protection whenever the Internet connection is broken.

The eMazzanti solution rescued our grand opening and provided a business continuity alternative that insures the doors stay open regardless of our ISP connection, said Ashley Walther, Store Manager, Pandora. We caught the Christmas surge and avoided losing more than $ 50,000 in sales and expenses.

Founded in 1982 and headquartered in Copenhagen, Denmark, PANDORA designs, manufactures and markets hand-finished and modern jewelry made from genuine materials at affordable prices. The PANDORA jewelry is sold in more than 65 countries on six continents through over 10,000 points of sale, including more than 550 PANDORA branded concept stores.

The complete Stores Magazine article can be found at: http://www.emazzanti.net/nrfstores and the eMazzanti/Pandora case study can be found at: http://www.emazzanti.net/eMazzantiPandoraeCaseStudy

About eMazzanti Technologies

With a company name that sounds more like a purebred, high-performance sports car than a IT support and consulting firm, eMazzanti Technologies is all about delivering powerful solutions such as outsourced IT, Office cloud technology 365, computer network management, network troubleshooting, business continuity and disaster recovery, green computing, mobile workforce technology, information security and business information optimization in the most efficient manner possible. The Hoboken, N.J., firm is located in one of the most densely populated – and competitive – regions in the U.S. It provides business technology consulting services for companies ranging from home offices to multinational corporations throughout the New York metropolitan area and in three countries. For more information contact: Carl Mazzanti 201-360-4400 or emazzanti.net. Twitter: @emazzanti , Facebook: Facebook.com/emazzantitechnologies.







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Saturday, 19 January 2013

CSG Upgrades Technology Infrastructure to Support Customer Service Supercenter and National Expansion


Lansdale, PA and Hamilton, NJ (PRWEB) November 13, 2012

Consolidated Services Group, Inc. (CSG), a technology-driven, clinically-based medical claims management provider, today announced that Xtium, a leading enterprise cloud software and solutions company, will provide the enhanced technology infrastructure to support the companys new Hamilton, New Jersey supercenter and continued nationwide expansion.

Founder and CEO Michael Morrone said, This state-of-the-art technology infrastructure advances CSGs position as a medical claims management innovator. The increased capabilities will support our nationwide expansion, empowering CSG to compete successfully with any medical management provider.

CSG will utilize Xtiums state-of-the-art top-tier data centers to host CSGs medlogix


CSG Upgrades Technology Infrastructure to Support Customer Service Supercenter and National Expansion

Wednesday, 9 January 2013

Singapore Host: Breaking Barriers with Award-winning Services and Customer Support

(PRWEB) December 19, 2012

One of the most important factors that a lot of users may not remember when choosing a web hosting company is that of location. For instance, a Singapore company wanting to target the local market, and even if they are using a website address that ends with .com, should host with a company that is also based within Singapore. Otherwise, the website may not be listed within a search engine’s local results.

Singapore Host, like its namesake, is a company that is based in Singapore and has been providing complete web hosting solutions to both local and overseas clients. One of the best things about Singapore Host is their customer service which in fact is one of the factors that clients use to differentiate between web hosting companies. In fact, this has been what led them to being awarded The Best Web Hosting (Shared Hosting) 2012 by Consumer Statistics.

Here’s what Maggie Tan had to say about Singapore Host’s customer service. “My partners and I run a site on the best coffee bean grinders, and we were looking to transfer to another web hosting company. Our old hosting service was completely useless in terms of helping us out with everyday issues like uploading content and setting up individual email accounts. However, Singapore Host helped us through every step of the way from transferring my content onto their servers and then being there for us even if we needed help with something as simple as creating a new email account. Way to go, Singapore Host!”

Singapore Host is a web hosting company that truly understands the value of providing quality bandwidth. Providing quick and reliable bandwidth is the only way to ensure that a client’s website will load up quickly and be able to handle large amounts of traffic. That is why their data center is equipped with multiple bandwidth providers, as multiple connections ensure that bandwidth supply remains constant 24x7x365. The data center is also a facility that is equipped with the latest security and disaster management protocols. Disaster recovery prevention and management drills occur frequently in order to ensure that the facility remains at a high state of readiness.

On the consumer end, Singapore Host also provides CPanel, which is a user-friendly control panel that is also easy to work with. The main goal of a control panel is to allow a client full control and easy management over his or her website hosting. Singapore Host’s control panel also allows users to create backups quite easily, and perform restorations when they need to. The backup is compressed into one file archive, which can be downloaded and kept safely. The frequency of the backups depends upon the discretion of the user. With Singapore Host, there are two backups being created. The first one is created by the clients themselves, and the other backup is initiated by Singapore Host itself on a regular basis.

Singapore Host provides quality services with excellent customer service. There is no problem that they are not willing to help their clients out with, making them one of the best choices for those looking for reliability and consistency.








Singapore Host: Breaking Barriers with Award-winning Services and Customer Support