ResponseTek Delivers Real-Time Insight for Voice of Customer Programs with Enhanced Text Analytics and Topic Mining

Vancouver, Canada (PRWEB UK) 25 June 2012

ResponseTek, the leading software vendor for enterprise customer experience management (CEM) solutions, is pleased to announce the release of Buzz Tracker, its new real-time text analytics module. The ResponseTek Listening Platform is now able to automatically translate every customer comment from all channels into business metrics, allowing immediate interpretation of satisfaction and loyalty drivers as a standard capability.

Businesses constantly struggle with systematically extracting insight from the massive amounts of text-based customer communication occurring through customer surveys, social media, email and chat interactions. Without automated analysis, key themes and topics identified by the growing number of customer interactions are going unnoticed.

ResponseTeks innovative solution enables employees throughout the organization to freely explore keywords related to their roles. For example, an analyst looking for insight into a specific issue can easily add related topics and Buzz Tracker instantly analyzes all verbatim comments, including historical data. The user can easily filter results, drill into details, focus on a specific source, and continue to tune the analytics on-demand.

We are very excited about setting a new bar in customer experience with Buzz Tracker, states Syed Hasan, CEO of ResponseTek. The ability to quickly understand which customer topics are driving higher or lower satisfaction and advocacy scores is incredibly powerful, especially in todays business where the volumes of text-based interactions continues to accelerate.

The Buzz Tracker report is a standard component of the Listening Platform at no additional cost. Features include:

ResponseTek Delivers Real-Time Insight for Voice of Customer Programs with Enhanced Text Analytics and Topic Mining

New Atmospheric Monitoring System for Underground Mining that also Enables Process Control

Charleroi, PA (PRWEB) July 17, 2012

CONSPEC Controls has introduced its updated PLC AMS. This unique atmospheric monitoring system, which utilizes an Allen Bradley PLC, was designed not only to provide continuous monitoring of CO and other toxic and combustible gases but also to give the end user the ability to continuously monitor and control all other processes for underground mining operations.

CONSPEC monitors placed along the conveyor belt detect any rise in CO or combustible gases such as methane as the coal moves along the belt, providing an early warning of potential hazardous conditions. Information is immediately transmitted to an Allen Bradley PLC with a FactoryTalk

New Atmospheric Monitoring System for Underground Mining that also Enables Process Control

Stage2Data Becomes a CAMESE Member and Brings Attix5"s South African Data Backup and Recovery Expertise to the North American Mining and Mining Supply Market

Oakville, Ontario (PRWEB) September 05, 2012

Stage2Data, the data backup and recovery experts have aggressively entered the Mining industry by announcing their membership in CAMESE(Canadian Association of Mining Equipment and Services for Export).

Jeff Collier, president of Stage2Data is excited about their new membership status with CAMESE. Collier states, “In South Africa, one of the most trusted Data Backup and Recovery companies is Attix5. We are the Master Distributor for Attix5 in North America and we’re bringing all of that proven expertise and experience to the mining industry here. We’re looking forward to partnering with the mining industry so they can enjoy the same 100% solid data protection that their counterparts in South Africa do.”

Stage2Data offers the most leading edge, time and money saving Cloud, Private Cloud, Software and Appliances on the market in addition to 100:1 Deduplication. Stage2Data is the Master Distributor for Attix5 in North America. Attix5 is a company with a proven track record in South Africa with deep roots in the Mining industry – a message Stage2Data is certain to capitalize on in the coming marketing efforts.

Jacques Swanepoel, the CTO at Stage2Data is anticipating great interest in Attix5 from the North American Mining and Supplier’s industry. Swanepoel suggests, “Attix5 is a strong and proven name in Mining in South Africa and with its unbeatable advantages it can quickly become the ‘go to’ Data Backup solution in North America as well. Swanepoel adds, “Traditionally mining companies experience unique challenges including limited remote accessibility and bandwidth constraints in addition to needing to protect millions of dollars of research and highly sensitive data. Attix5 is proven to meet these challenges and in fact, increase security substantially.”

CAMESE is a trade association made up of Canadian member companies offering products and services to the mining industry. It was established in 1981 for the purpose of assisting members in exporting their goods and services.

Company Stage2Data

Stage2Data is a privately held company founded by Jeff Collier and Jacques Swanepoel in 2008. The company is dedicated to working with Enterprise and SMB’s to safeguard their data against disaster or loss using the Cloud, Private Cloud, Software, Appliances and Archiving. Stage2Data is the Master Distributor for Attix5 in North America and is a recognized leader in backup and recovery. Stage2Data is headquartered in Oakville, Ontario with offices in the USA. For additional information about the company, please visit http://www.stage2data.com.

Stage2Data Becomes a CAMESE Member and Brings Attix5"s South African Data Backup and Recovery Expertise to the North American Mining and Mining Supply Market