GL Announces Voice and Data Testing Solutions with Enhanced Mobile Applications

Gaithersburg, Maryland (PRWEB) May 09, 2012

GL Communications Inc. announced today the release of its Voice and Data Testing Solutions with enhanced mobile applications.

Speaking to reporters, Mr. Robert Bichefsky Senior Manager said, Our versatile Voice and Data Testing Solutions comprise: VQuad and VQuad- Probe, Mobile Device Controller (MDC), and WebViewer.

He added, In todays increasingly complex and advanced communications networks, simple and effective methods of testing voice and data are sorely needed – GL’s mobile test solution provides this capability with the flexibility of connecting to and between any network, any service, and any interface.

Mr. Bichefsky further explained, GL’s VQuad can connect to any mobile, landline or VoIP device and provide automated Voice and Data Quality analysis on the associated network. The VQuad solution utilizes user-friendly software with a USB based hardware component (Dual UTA – Universal Telephony Adapter) for connecting to devices and testing various networks. The Dual UTA incorporates several interfaces including Bluetooth

GL Announces Voice and Data Testing Solutions with Enhanced Mobile Applications

GL Conveys the Availability of its Voice Quality Testing (VQT) Software

Gaithersburg, Maryland (PRWEB) June 21, 2012

GL Communications Inc. a leader in providing PC-based test, analysis and simulation products and consulting services to the worldwide telecommunications industry, conveyed today the availability of Voice Quality Testing (VQT) software.

Speaking to the press, Mr. Robert Bichefsky Senior Manager of the company said, GLs Voice Quality Test Tools provide facility to test voice quality with common platform and common software that helps avoid purchasing dedicated software and equipment for various technologies. The test tools provide the means of sending and receiving speech signals through various network interfaces.

GLs VQT (Voice Quality Testing) software then rates the transmissions using ITU standard algorithms PESQ and PSQM. Mean Opinion Score (MOS), speech level, noise level, echo, and other distortions common to voice transmissions are measured and provided automatically, remotely, and repetitively as required by the end user. Typical network applications include VoIP systems, PSTN, ATM networks, Frame Relay, and Wireless Networks.

He added, The GL VQT utilizes three widely accepted algorithms to perform the voice comparisons, the Perceptual Evaluation of Speech Quality (PESQ LQ/LQO/WB) per Rec. P.862/P.862.1, the Perceptual Analysis / Measurement System (PAMS) per Rec. P.800, and the Perceptual Speech Quality Measurement (PSQM) per Rec. P.861.

PAMS predicts overall subjective listening quality (a human’s perception of quality) without requiring actual subjective testing (a very expensive and time-consuming process). PSQM predicts subjective quality of speech codecs without requiring subjective testing. The GL VQT performs PESQ LQ/LQO/WB and PSQM (+) simultaneously, using two voice files (Reference File and Degraded File) and provides the algorithm results in both a graphical and tabular format.

Mr.Bichefsky further added, The GL VQT provides a user-friendly interface, which allows the user to perform manual voice quality assessments by simply entering a Reference File and a Degraded File. The results of the VQT algorithms, PESQ LQ/LQO/WB, PAMS and PSQM, are displayed both in tabular format as well as graphically. Additional analytical results are displayed as part of the assessment such as jitter, clipping, noise level, and delay (end to end as well as per speech utterance).

The user may configure a Rating Criteria for all VQT algorithms as well as the additional analytical results. The rating criteria may be configured for Excellent, Good, Fair, and Poor.

The GL VQT may also be executed in Auto Mode that automatically performs the voice quality algorithms and displays the results.

Important Features

GL Conveys the Availability of its Voice Quality Testing (VQT) Software

ResponseTek Delivers Real-Time Insight for Voice of Customer Programs with Enhanced Text Analytics and Topic Mining

Vancouver, Canada (PRWEB UK) 25 June 2012

ResponseTek, the leading software vendor for enterprise customer experience management (CEM) solutions, is pleased to announce the release of Buzz Tracker, its new real-time text analytics module. The ResponseTek Listening Platform is now able to automatically translate every customer comment from all channels into business metrics, allowing immediate interpretation of satisfaction and loyalty drivers as a standard capability.

Businesses constantly struggle with systematically extracting insight from the massive amounts of text-based customer communication occurring through customer surveys, social media, email and chat interactions. Without automated analysis, key themes and topics identified by the growing number of customer interactions are going unnoticed.

ResponseTeks innovative solution enables employees throughout the organization to freely explore keywords related to their roles. For example, an analyst looking for insight into a specific issue can easily add related topics and Buzz Tracker instantly analyzes all verbatim comments, including historical data. The user can easily filter results, drill into details, focus on a specific source, and continue to tune the analytics on-demand.

We are very excited about setting a new bar in customer experience with Buzz Tracker, states Syed Hasan, CEO of ResponseTek. The ability to quickly understand which customer topics are driving higher or lower satisfaction and advocacy scores is incredibly powerful, especially in todays business where the volumes of text-based interactions continues to accelerate.

The Buzz Tracker report is a standard component of the Listening Platform at no additional cost. Features include:

ResponseTek Delivers Real-Time Insight for Voice of Customer Programs with Enhanced Text Analytics and Topic Mining

GL Conveys the Availability of its 2-Wire Voice Data Capture (Voice Recorder) Software

Gaithersburg, Maryland (PRWEB) June 28, 2012

GL Communications Inc. a leader in providing PC-based test, analysis and simulation products and consulting services to the worldwide telecommunications industry, conveyed today the availability of its Voice Recorder Software that offers a solution for Voice/ Fax / Modem traffic capture.

Speaking to the press, Mr. Robert Bichefsky Senior Manager of the company said, GL’s Voice Recorder Software with Dual UTA offers a solution for Voice/ Fax / Modem traffic capture. One can non-intrusively ‘tap’ into the analog 2-wire line via the RJ11 interface and capture the bi-directional voice.

He added, The Voice Recorder Software is primarily used in conjunction with Dual Universal Telephony Adapter (Dual UTA) hardware device to capture the voice/modem/fax data manually / automatically from the 2-wire Analog interface. The recorded PCM voice/data files can be analyzed using GL Insight Modem and Fax Analysis Software for 2-wire Analog interface and Adobe Audition (third-party application) for voice files analysis.

Mr.Bichefsky further added, GL’s Voice-band Analyzer (VBA) application can also be used for monitoring voice band traffic over VoIP, TDM and wireless networks. It operates on previously captured files, supports A-Law,

GL Conveys the Availability of its 2-Wire Voice Data Capture (Voice Recorder) Software

GL Conveys the Availability of its VQuad Software Voice Quality Testing Across All Networks

Gaithersburg, MD (PRWEB) July 03, 2012

GL Communications Inc. a leader in providing PC-based test, analysis and simulation products and consulting services to the worldwide telecommunications industry, conveyed today the availability of its VQuad (Voice Quad) software Voice Quality Testing Across All Networks.

Speaking to the press, Mr. Robert Bichefsky Senior Manager of the company said, The VQuad software is used to automatically send and record voice files from four different types of network (Quad meaning 4 networks: Wireless, VoIP, TDM, & Analog). VQuad supports up to 8 telephony devices simultaneously. A minimum of two telephony nodes are required for transferring files and these nodes may be configured together on a single PC, or with each node served by one PC.

He added, GL’s VQuad along with the Voice Quality Testing (VQT), Echo Measurement Utility (EMU), Voice Band Analyzer (VBA) & Data Test applications allows end-to-end intrusive testing for voice, data and video quality, echo, noise, call failure rates, and other impairments between and within different networks. The system is designed for easier, portable, and convenient testing. The system provides all necessary capability for automatic measurement of Voice Quality and QOS for any desired network including Wireless (Bluetooth

GL Conveys the Availability of its VQuad Software Voice Quality Testing Across All Networks

GL conveys the availability of VQuad Probe - Self Contained Unit for Voice and Data Testing

Gaithersburg, Maryland (PRWEB) July 07, 2012

GL Communications Inc. a leader in providing PC-based test, analysis and simulation products and consulting services to the worldwide telecommunications industry, conveyed today the availability of its VQuad Probe hardware.

Speaking to the press, Mr. Robert Bichefsky Senior Manager of the company said, GL’s new VQuad Probe is an all-in-one self-contained VQuad with Dual UTA test instrument. This comprehensive hardware device incorporates all the features of the current VQuad with Dual UTA unit such as portability and remote accessibility along with the necessary PC with Win7 OS. The Probe is designed for easier portability and convenient testing with all the capabilities of the current VQuad with Dual UTA solution.

He added, The VQuad Probe supports two independent devices for connecting to endpoints of a single network or two completely separate networks. It is configured for control via Ethernet using Remote Desktop (thus not requiring the Keyboard/Mouse).

The VQuad Probe also supports T1 E1 interfaces when used with GLs Portable USB T1 E1 Analyzer. Using the T1 E1 Analyzer, the VQuad Probe can generate and receive up to 8 simultaneous CAS, PRI ISDN or No Call Control (NOCC) calls on T1 or E1 trunks.

Some of the importamt funtionalities

GL conveys the availability of VQuad Probe - Self Contained Unit for Voice and Data Testing

United States Military Academy at West Point Awards Contract for their New Giant Voice Systems to ATI Systems

East Boston, MA (PRWEB) July 25, 2012

Acoustic Technology Inc. (ATI Systems) of East Boston, MA is pleased to announce its mass notification system was successfully installed at the United States Military Academy at West Point for a comprehensive mass notification solution. The system will assist and alert personnel in the event of an emergency and allow leadership to rapidly communicate critical response information.

The United States Military Academy at West Point is a major military icon. The United States Military Academy has been educating, training, and inspiring leaders of character for United States Army and for the nation for more than 200 years. With 600 admin staff and approximately 5,000 undergraduates, the academy sits on scenic high ground overlooking the Hudson River, 50 miles (80 km) north of New York City. The entire central campus is a national landmark and home to scores of historic sites, buildings and monuments.

ATI Systems was awarded the contract to install a complete turn-key notification system capable to provide real-time emergency and essential information through a Giant Voice (GV) alert systems to personnel located on the West Point, United States Military Academy. The system consists of 11 High Powered Speaker Stations (HPSS16), 2 Outdoor Speaker Units (OSU) and controlled by 3 Central Control Stations (CCU).

The installed system has excellent intelligibility of speech and voice clarity, natural sounding and free of distortion so that personnel easily understand information and directions. The GV system is activated via wireless radio frequency. The GV system speakers were installed on freestanding poles and on existing buildings. The speakers are weather resistant and can operate in all environmental conditions consistent with the geographical areas of West Point, NY.

The central control stations are used for activating, controlling and monitoring the entire system. The control stations provide an interface to allow a typical CD to connect to control station using an audio jack to allow the user to play external music using a CD player, MP3 player or connect to a computers audio output to play .wav files. The control stations are fully integrated with the existing DesktopAlert software. The integration with the DesktopAlert system allows the operator to send emergency notification messages to network computers in addition to activating the ATI system from any computer on the school network.

The central control stations are configured with ATI Systems proprietary MassAlert

United States Military Academy at West Point Awards Contract for their New Giant Voice Systems to ATI Systems

GL Conveys Echo, Delay and Voice Quality Analysis of Voice Calls in VoIP, TDM, 2-Wire, and Mobile Networks.

Gaithersburg, Maryland (PRWEB) October 04, 2012

GL Communications Inc. a leader in providing PC-based test, analysis and simulation products and consulting services to the worldwide telecommunications industry, conveyed today the availability of its software solution for Echo, Delay and Voice Quality Analysis of Voice Calls in VoIP, TDM, 2-Wire and Mobile Networks.

Speaking to media persons, Mr. Vijay Kulkarni CEO of the company said, GL’s Echo Measurement Utility (EMU) software is an offline adjunct analysis application (under control of VQuad) that compares the source and received files to determine echoes and delay of echoes. EMU software assesses sidetone, line, and acoustic echo and the corresponding delays.

He added, GLs EMU Software measures Echo Path Delay (EPD) and Echo Return Loss (ERL) of voice calls. Echo can be as simple as sidetone, or more complex such as line, and acoustic echo. The EMU when combined with GL’s VQuad, Dual UTA, T1/E1 Analyzers, RTP Toolbox, WEBViewer. or Voiceband Analyzer, additional voice quality metrics such as round trip delay (RTD), voice quality, and noise can also be measured.

Mr. Kulkarni further added, To provide a comprehensive assessment of voice quality irrespective of network type, GL has combined various tools together into one platform consisting of VQuad, Dual UTA, USB T1 E1, and WEBViewer. This platform provides the ability to make VoIP, TDM, and Mobile calls from any fixed or mobile location. All interface flexibility is provided (2Wire, 4Wire, VoIP, TDM, and Mobile) within the Dual UTA and USB T1 E1 Analyzers. In addition, VQuad provides algorithms for signaling, voice transmission, and voice quality assessment. WEBViewer provides the central point where voice metrics are stored and displayed through a WEB interface.

Important Features

GL Conveys Echo, Delay and Voice Quality Analysis of Voice Calls in VoIP, TDM, 2-Wire, and Mobile Networks.

GL Announces Testing Solutions for IVR - Interactive Voice Response Systems

Gaithersburg, MD (PRWEB) October 26, 2012

GL Communications Inc. announced today the release of Testing Solutions for IVR (Interactive Voice Response) Systems.

Speaking to reporters, Mr. Robert Bichefsky Senior Manager of the company said, IVR (Interactive Voice Response) Systems depend on DTMF digits, or tones, as inputs from the users and in turn presents a menu for banking, hospitality, voice mail, and other automated applications. Depending on the application, the branching of the menu can get complicated, and this requires accurate testing prior to deployment.

He added, When calling an IVR system from any interface, the user is asked to send DTMF digits in response to prompts. The IVR system may have several sequences and may require either single DTMF digit responses or several DTMF digit responses (i.e. the credit card number). Once through the IVR system the user will either be connected to real voice or the user will simply be disconnected.

Mr. Bichefsky further added, Using GL products with their associated scripting, it is possible to automate the IVR process. GL’s IVR test platforms can generate and detect user-defined digits, tones, and play/record voice files, using a simple GUI setup or automate the whole process through scripts. Automatic IVR testing is possible via scripting and is possible with any GL supported emulation product. The scripting provides the means to detect voice and send DTMF digits in response to voice prompts. Once connected to the call, the GL product can perform Quality of Service (PESQ) or path confirmation tests.

He added, GL’s products that support IVR systems testing are: VQuad with Dual Universal Telephony Adapter (UTA), VQuad Lite, VQuad Probe, PacketGen and RTP ToolBox for over PacketNetworks, T1 E1 Analyzer for over TDM networks, MAPS test equipments include traffic generators and detectors to perform IVR testing of all types of traffic over TDM, TRAU, and Packet networks and DCOSS over T1 E1, Analog, SS7, ISDN Networks.

Main Features:

GL Announces Testing Solutions for IVR - Interactive Voice Response Systems