ResponseTek Delivers Real-Time Insight for Voice of Customer Programs with Enhanced Text Analytics and Topic Mining

Vancouver, Canada (PRWEB UK) 25 June 2012

ResponseTek, the leading software vendor for enterprise customer experience management (CEM) solutions, is pleased to announce the release of Buzz Tracker, its new real-time text analytics module. The ResponseTek Listening Platform is now able to automatically translate every customer comment from all channels into business metrics, allowing immediate interpretation of satisfaction and loyalty drivers as a standard capability.

Businesses constantly struggle with systematically extracting insight from the massive amounts of text-based customer communication occurring through customer surveys, social media, email and chat interactions. Without automated analysis, key themes and topics identified by the growing number of customer interactions are going unnoticed.

ResponseTeks innovative solution enables employees throughout the organization to freely explore keywords related to their roles. For example, an analyst looking for insight into a specific issue can easily add related topics and Buzz Tracker instantly analyzes all verbatim comments, including historical data. The user can easily filter results, drill into details, focus on a specific source, and continue to tune the analytics on-demand.

We are very excited about setting a new bar in customer experience with Buzz Tracker, states Syed Hasan, CEO of ResponseTek. The ability to quickly understand which customer topics are driving higher or lower satisfaction and advocacy scores is incredibly powerful, especially in todays business where the volumes of text-based interactions continues to accelerate.

The Buzz Tracker report is a standard component of the Listening Platform at no additional cost. Features include:

ResponseTek Delivers Real-Time Insight for Voice of Customer Programs with Enhanced Text Analytics and Topic Mining

Cognosys Technologies Launches CogIce Storage Array Management with Inbuilt Indexing & Cataloging Including Full Text Search Capabilities as Value Addition to AWS Glacier

Pune, Maharashtra (PRWEB) October 31, 2012

Clients across all verticals have data storage requirements which span across years of data which are archived for regulatory as well as analytics purposes. Some of this data may be only required once in a year or sometimes after couple of years for forensics purposes. However, cost of maintaining such large dataset is considerably high with multiple backups and disaster recovery solutions requirements.

Cognosys brings ultra-cheap low cost data storage solution, CogIce Storage Array to clients with enterprise grade capabilities like full text indexing, data cataloging, one-click data restore and backup, policy based data expiration and auto archival from online storage media to offline media storage etc.

CogIce Storage Array facilitates fast data retrieval resulting in huge savings where cost of locating the correct data segment in pentabytes of data adds much to the storage costs by providing advanced search and cataloging features, giving the users advanced data visibility for data retrieval.

Storage archiving requirements being adhoc in nature results in heavily fragmented, under-utilized and over priced storage procurement by organizations. CogIce Storage based on Amazon’s Glacier offering takes archiving management to the next level by not only providing users with a Pay As You Go Model but providing granular control to the user with nearly unlimited scaling.

Data modeling based on metadata factoring and indexing gives analytics, insight into vast data stores where any particular data segment can be pipointed from pentabytes in matter of few clicks using minimalistic data retrieval algorithms.

CogIce Storage is exponentially cheaper to any available Data Archive Management Solution with unbeatable Cost-To-Size ratio in addition to excellent policy based data management features

CogIce Storage delivers big on Big Data with focus on Ease of Use, allowing clients to focus on organizational business needs, resulting in huge savings in terms of the investment in manpower and investment on infrastructure required for maintaining large data archives.

Amazon Glacier is an extremely low-cost storage service that provides secure and durable storage for data archiving and backup.

Cognosys with cloud products ranging from Cloud Director, Cloud Monitoring As a Service, Cloud Deployment As A Service is the only vendor to provide Multi-Cloud Vendor support with on-premise to cloud and intra-Cloud transitions using Drag and Drop technology and integration with open source technologies like MongoDB, Hadoop, Cassandra, Neo4j, RabbitMQ, ZeroMQ, ActiveMQ, HaProxy, Nginx, etc.

More Disaster Recovery And Backup Services Press Releases

Cognosys Technologies Launches CogIce Storage Array Management with Inbuilt Indexing & Cataloging Including Full Text Search Capabilities as Value Addition to AWS Glacier