Acosta Selects Consonus Customer Care for Backup and Archiving Support Needs

Cary, NC (PRWEB) August 10, 2011

Acosta, a leading outsourced sales and marketing agency in the consumer packaged goods industry, has selected Consonus for their backup and archiving technical support needs. The decision was based on Consonus ability to provide Tier 2 engineering support on the first call, as well as one-source accountability and rapid problem resolution times.

I must say, after working with Consonus, their support people are highly responsive, said Adam Cochran, systems engineer, Technology Engineering and Delivery Services at Acosta. We have had great success in resolving our support issues in record time. We were able to get someone on the phone within 30 seconds connected directly to a knowledgeable engineer without having to wait in long queues or for a call-back. I would recommend them any day.

Consonus Customer Care offers direct access to highly-trained technical support engineers focused on Symantec, NetApp, HP, and Sun/Oracle to provide rapid problem resolution. Not only is Consonus the only partner in North America to take Tier 1 and Tier 2 support and renewals for HP, NetApp, and Symantec, Consonus Customer Care has a proven track record with a 96% case resolution rate as documented by Symantec, and one of the lowest escalation rates in the industry.

“With our superior first call support we are able to drastically improve customer satisfaction, said Director, Customer Care and Managed Services Operations Lee Whitaker. Our Customer Care team provides customers like Acosta with Tier 2 engineering support on the first call, which is a key differentiator for us; its why we have been so successful transitioning enterprise accounts to our service. In the 10 years Consonus has offered this program, we have had 100 percent retention rate in Florida a very strong number when dealing with maintenance support. The investment Consonus makes in this program allows our account executives to go deep and wide in their accounts.

With more than 80 years of experience, Acosta is a leading outsourced sales and marketing agency serving consumer packaged goods companies and retailers across the United States and Canada. They support thousands of the biggest brands seen every day, with a client roster that includes the majority of #1 and #2 brands sold in most grocery stores. Based in Jacksonville, FL, Acosta has about 20,000 associates in 65 offices throughout the United States and Canada.

About Consonus

Consonus is a leading national provider of Data Center Services,IT Consulting, IT Infrastructure, and Managed Services. A subsidiary of Midas Medici Group Holdings, Inc., Consonus offers a comprehensive suite of technology services and support while providing customers with solutions that address data center efficiency, disaster recovery, data protection, and virtualization. Visit Consonus on the Web at http://www.consonus.com.

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Acosta Selects Consonus Customer Care for Backup and Archiving Support Needs