Cloudworks and Ongoing Operations Launch Data Centers in Arizona and Maryland to Meet Cloud Computing Needs of Financial Services Industry

Los Angeles (PRWEB) March 15, 2011

Cloudworks (http://www.cloudworks.com), one of the first companies to provide services in the cloud, has announced the launch of two new data centers in Arizona and Maryland, through its recent partnership with Ongoing Operations, that provide cloud-based IT solutions aimed at the financial services industry. The data centers also provide expanded redundancy and disaster recovery for the companys services in all industries.

The financial services industry has approached the cloud computing revolution cautiously because of its strict regulatory and security standards and unparalleled billions of dollars in transactions, but that is now changing because of advances Cloudworks is helping drive in partnership with a leading industry provider, said Mike Eaton, CEO and founder of Cloudworks, which has been in the information technology business for 14 years and has provided services in the cloud since 2006. By meeting and exceeding this risk-averse industrys security and compliance requirements, we are able to overcome any regulatory hurdles and enable the financial services industry to capitalize on all the benefits the cloud offers.

This is the second major announcement from Cloudworks targeted at the financial services industry. The cloud computing pioneers recently partnered with Maryland-based Ongoing Operations, a leading provider of business continuity and technology solutions to credit unions, to offer virtual desktops and hosted Microsoft Exchange services to credit unions. The partnership provides credit unions a new suite of IT offerings designed to reduce total ownership costs, offer built-in back-up, and shift large capital expenditures to predictable monthly service fees.

The Arizona data center is already online, and the Maryland center will launch in the second quarter.

About Cloudworks

Cloudworks provides cloud computing services for small and mid-market business customers including virtual desktops, application hosting, and hosted infrastructure. Customers log in through a web browser to access their secure desktop, email, applications, and files. Cloudworks, which works with Macs, PCs, and mobile devices, reduces IT labor costs, eliminates costly software updates, hardware upgrades, hardware failures and improves data security. For more information, visit http://www.cloudworks.com.

About Ongoing Operations

Ongoing Operations, LLC is the leading provider of Business Continuity & Disaster Recovery Solutions to credit unions nationwide. Beyond just backing up credit unions key systems, Ongoing Operations takes a holistic approach to business continuity to ensure that all of your systems and member communication channels stay up and running no matter what. Learn more at http://www.ongoingoperations.com.

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Cloudworks and Ongoing Operations Launch Data Centers in Arizona and Maryland to Meet Cloud Computing Needs of Financial Services Industry

Acosta Selects Consonus Customer Care for Backup and Archiving Support Needs

Cary, NC (PRWEB) August 10, 2011

Acosta, a leading outsourced sales and marketing agency in the consumer packaged goods industry, has selected Consonus for their backup and archiving technical support needs. The decision was based on Consonus ability to provide Tier 2 engineering support on the first call, as well as one-source accountability and rapid problem resolution times.

I must say, after working with Consonus, their support people are highly responsive, said Adam Cochran, systems engineer, Technology Engineering and Delivery Services at Acosta. We have had great success in resolving our support issues in record time. We were able to get someone on the phone within 30 seconds connected directly to a knowledgeable engineer without having to wait in long queues or for a call-back. I would recommend them any day.

Consonus Customer Care offers direct access to highly-trained technical support engineers focused on Symantec, NetApp, HP, and Sun/Oracle to provide rapid problem resolution. Not only is Consonus the only partner in North America to take Tier 1 and Tier 2 support and renewals for HP, NetApp, and Symantec, Consonus Customer Care has a proven track record with a 96% case resolution rate as documented by Symantec, and one of the lowest escalation rates in the industry.

“With our superior first call support we are able to drastically improve customer satisfaction, said Director, Customer Care and Managed Services Operations Lee Whitaker. Our Customer Care team provides customers like Acosta with Tier 2 engineering support on the first call, which is a key differentiator for us; its why we have been so successful transitioning enterprise accounts to our service. In the 10 years Consonus has offered this program, we have had 100 percent retention rate in Florida a very strong number when dealing with maintenance support. The investment Consonus makes in this program allows our account executives to go deep and wide in their accounts.

With more than 80 years of experience, Acosta is a leading outsourced sales and marketing agency serving consumer packaged goods companies and retailers across the United States and Canada. They support thousands of the biggest brands seen every day, with a client roster that includes the majority of #1 and #2 brands sold in most grocery stores. Based in Jacksonville, FL, Acosta has about 20,000 associates in 65 offices throughout the United States and Canada.

About Consonus

Consonus is a leading national provider of Data Center Services,IT Consulting, IT Infrastructure, and Managed Services. A subsidiary of Midas Medici Group Holdings, Inc., Consonus offers a comprehensive suite of technology services and support while providing customers with solutions that address data center efficiency, disaster recovery, data protection, and virtualization. Visit Consonus on the Web at http://www.consonus.com.

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Acosta Selects Consonus Customer Care for Backup and Archiving Support Needs

ProviDyn Ensures Data Security, Meets Technology Needs for Dickenson Gilroy

Atlanta, GA (PRWEB) March 29, 2012

ProviDyn, a provider of IT support, strategy and services for small and medium-sized businesses, announced today its newest client, Dickenson Gilroy LLC, one of the largest women-owned law firms in Georgia. The firm selected ProviDyn to provide managed services and strategy needs for its corporate office.

Before approaching ProviDyn, Dickenson Gilroy was in a co-location agreement and working with another provider. Over time, having its server located offsite brought unnecessary challenges. Gaining physical access to the server was cumbersome and it became obvious that it was time to look for a managed services provider that could proactively meet its IT needs from start to finish.

We knew it was time to make a change, said Monica Gilroy, managing member of Dickenson Gilroy. ProviDyn has not only proactively managed our needs to alleviate this issue, they have also ensured that our data is secure and our equipment is performing at the best level possible.

ProviDyn began the partnership with Dickenson Gilroy by assessing the firms current technology infrastructure. Implementing its managed services, ProviDyn was able to consolidate the firms equipment, protect data with an extra level of security and take over its day to day technology support and management.

Although, we work with clients in many different industries, we understand that each has unique needs and a one size fits all approach simply wont work, said Hamish Davidson, co-founder and President of ProviDyn. In this situation, Dickenson Gilroys operations span multiple locations that all share sensitive data. The firm wanted managed services with particular attention paid to data security, which we were able to provide.

About ProviDyn

ProviDyn provides technology expertise, services and support to Atlanta-area small and medium-sized businesses. Backed by certified technology professionals, ProviDyns services include managed services, cloud computing solutions, virtualization, help desk and computer support, IT strategy, network security, backup and disaster recovery and IP telephony. ProviDyn delivers the right mix of technology and expertise allowing its clients to focus on growing their business. To learn more about how ProviDyn is Driving Business Through Technology and helping companies reduce costs, improve efficiency and maximize productivity, visit http://www.providyn.com or follow us on Twitter.

About Dickenson Gilroy

Dickenson Gilroy is one of Georgias largest women-owned law firms, specializing in residential and commercial transactions and all matters of civil, commercial and real estate litigation as well as corporate law, wills and estates. As leaders in the industry, Dickenson Gilroy has the knowledge to provide you with the highest level of service. Our years of experience, coupled with a team approach, cutting-edge technology and personalized service, assure you of expert, cost-effective and comprehensive legal counsel. Visit us at http://www.dickensongilroy.com.

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ProviDyn Ensures Data Security, Meets Technology Needs for Dickenson Gilroy