New York, NY (PRWEB) July 29, 2011
BBH Solutions, Inc., a leading New York City provider of converged network solutions and IT managed services, announced today that they have completed cut-over of a national call centers voice and data applications into their cloud environment. With this integration, BBH Solutions continues to advance as a premier provider of cloud hosted voice, data, and video applications in the region.
The technology infrastructure of the call center operation accommodates several hundred call agents simultaneously. The system, which features predictive dialing, call routing, and a number of advanced data services, supports centers located throughout the United States.
“We are excited to host this call center in our cloud,” said Bruce Hoernecke, President and CEO of BBH Solutions, Inc. “Each cloud migration has its own nuances. For this project, our client recognized that they needed a partner that has extensive skill sets with all of the technologies involved in their solution. In addition, the burden of redundant power requirements, backup power, cooling, and multi-carrier redundancy all factored into their decision to rely on us to design and engineer this system in our own facility. Our ability to provide these services from our data center created an attractive economic driver as well.”
BBH Solutions Brings Call Center Integration Into their Cloud Computing Environment
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