Trip Mate Selects Cosentry to Provide Redundant KC Data Center and Call Center Recovery Facilities

Omaha, NE (PRWEB) September 1, 2010

Trip Mate, Inc., the leading partner that travel professionals turn to for high-quality travel protection and services, has partnered with CoSentry to provide redundant Data Center and Call Center facilities and services. Headquartered in Kansas City, Mo., Trip Mate was able to use CoSentrys Kansas City Data Center, and work group recovery capabilities to ensure their critical IT systems, and call center operations are always available to their customers.

Doug West, Vice President and General Manager of CoSentry KC Data Center operations commented, “we are pleased to be able to provide Trip Mate with the data center facility and services they require to help protect their business, and ensure they are always available for their customers when they need them the most He continued, Trip Mate has pioneered their industry by introducing many new products, and expanded services for their clients. CoSentry has built its business by listening to our customers and expanding our services based upon our customers needs. This similarity in business philosophy has created the foundation for a perfect partnership between our two organizations.

Doug Brown, COO of Trip Mate added, We are very excited to have CoSentry as a partner to provide the redundant Data Center/ Business Continuity services we require. Our customers and our organization deserve the business resiliency enhancements, and solutions we have incorporated by partnering with CoSentry.

Trip Mate will continue to operate both corporate and backup systems, and will conduct certification, and systems tests to ensure its ability to maximize recovery efforts in the event of an actual outage, or disaster. Trip Mate has taken additional steps to ensure the professional customer service and claims personnel, as well as the information they need to service their clients are always available when their customers need them the most.

Trip Mate Selects Cosentry to Provide Redundant KC Data Center and Call Center Recovery Facilities

GL conveys the availability of its Product PacketGen - SIP Bulk Call Generator

Gaithersburg, Maryland (PRWEB) May 08, 2012

Communications Inc. a leader in providing PC-based test, analysis and simulation products and consulting services to the worldwide telecommunications industry, conveyed today the availability of its product PacketGen – SIP Call Generator Software.

Speaking to media persons, Mr. Jagdish Vadalia Senior Manager said, PacketGen is a PC-based real-time VoIP bulk call generator (including both SIP signaling and RTP generation) for stress testing and precise analysis of the VoIP network equipment. PacketGen is based on a distributed architecture, with SIP and RTP software cores modularly stacked in one or many PCs to create a scalable high capacity test system capable of generating more than 1000 simultaneous calls.

He added, GL’s PacketGen breaks ground with high density performance on a Duo Quad Core PC, it can support 1000

GL conveys the availability of its Product PacketGen - SIP Bulk Call Generator

Cassidian Communications Provides Montgomery County, Texas, Emergency Communications District with NG9-1-1 Call Processing Suite of Solutions

Temecula, Calif. (Vocus/PRWEB) March 10, 2011

Cassidian Communications(formerly PlantCML

Cassidian Communications Provides Montgomery County, Texas, Emergency Communications District with NG9-1-1 Call Processing Suite of Solutions

GL conveys the availability of its Product PacketH323 H.323 Single Call Simulator

Gaithersburg, Maryland (PRWEB) May 10, 2012

GL Communications Inc. a leader in providing PC-based test, analysis and simulation products and consulting services to the worldwide telecommunications industry, conveyed today the availability of its product PacketH323 H.323 Single Call Generator Software.

Speaking to media persons, Mr. Jagdish Vadalia Senior Manager said, Voice transmission over packet networks continue to present challenging quality of service issues – including echo, delay, voice clipping, and impairments due to lost or jittered packets. These problems are exacerbated even further during high degrees of voice compression. Adequate tools for generating characterizing and measuring impairments are not readily available. GL’s PacketH323 fills this void with a set of tools for simulating H.323 calls and generating real-time traffic on VoIP networks.

He added, PacketH323 is a PC-based real-time VoIP call generator for providing voice band testing over the H.323 VoIP Protocol. It can generate single calls, either manually or in an automated fashion, and generate an array of traffic once the call session is established. Call Records, Call Statistics, Protocol Events are all captured and displayed to the user in real time.

Mr.Vadalia further added, PacketH323 is fully Client/Server enabled, thus, the user can control it from a remote location either within a Client GUI or a Client Command Line (supports scripting applications). An optional hardware RTP can support real-time voice calls from analog phones, or fax calls from fax machines.

Important Features:

GL conveys the availability of its Product PacketH323 H.323 Single Call Simulator

Cassidian Communications Emergency Call Processing Solution Enables Dyer County, Tenn., 9-1-1 Network to Interoperate Seamlessly

Temecula, CA (PRWEB) June 07, 2011

Three public safety answering points (PSAPs) in Dyer County, Tenn., are now ready to meet next generation 9-1-1 (NG9-1-1) standards with the latest upgrade to the geo-diverse Sentinel

Cassidian Communications Emergency Call Processing Solution Enables Dyer County, Tenn., 9-1-1 Network to Interoperate Seamlessly

Cassidian Communications Provides Gaston County, N.C., 9-1-1 Communications Center with Proven Emergency Call Processing Solution

Temecula, CA (PRWEB) June 15, 2011

Emergency communications leader Cassidian Communications, an EADS North America company, announced today the implementation of its next generation 9-1-1 (NG9-1-1) Sentinel

Cassidian Communications Provides Gaston County, N.C., 9-1-1 Communications Center with Proven Emergency Call Processing Solution

BBH Solutions Brings Call Center Integration Into their Cloud Computing Environment

New York, NY (PRWEB) July 29, 2011

BBH Solutions, Inc., a leading New York City provider of converged network solutions and IT managed services, announced today that they have completed cut-over of a national call centers voice and data applications into their cloud environment. With this integration, BBH Solutions continues to advance as a premier provider of cloud hosted voice, data, and video applications in the region.

The technology infrastructure of the call center operation accommodates several hundred call agents simultaneously. The system, which features predictive dialing, call routing, and a number of advanced data services, supports centers located throughout the United States.

“We are excited to host this call center in our cloud,” said Bruce Hoernecke, President and CEO of BBH Solutions, Inc. “Each cloud migration has its own nuances. For this project, our client recognized that they needed a partner that has extensive skill sets with all of the technologies involved in their solution. In addition, the burden of redundant power requirements, backup power, cooling, and multi-carrier redundancy all factored into their decision to rely on us to design and engineer this system in our own facility. Our ability to provide these services from our data center created an attractive economic driver as well.”

BBH Solutions Brings Call Center Integration Into their Cloud Computing Environment

Cassidian Communications Releases New Version of NG Emergency Call Processing Software, Sentinel

Temecula, Calif. (PRWEB) September 26, 2011

Emergency communications leader Cassidian Communications, an EADS North America company, announced today the latest release of its next generation (NG) 9-1-1 call processing solution, Sentinel

Cassidian Communications Releases New Version of NG Emergency Call Processing Software, Sentinel

Water Damage causes over $1.3 billion in property damage claims every year, so be ready to call the Ontario Emergency Call Centre for Restoration Environmental

(PRWEB) March 19, 2012

Toronto, Ontario, Canada: Water Damage is the new Fire and Mold is the New Asbestos! Today, water is the leading cause of property damage in Canada and in USA. Losses related to water damage cost Canadian insurers and policy holders at least $ 1.3 billion every year. Water and flood damage caused by sewer backups can happen during intense rain storms when aging municipal sanitary and storm sewer infrastructure becomes overloaded. Be prepared, ready for an emergency, have your plan in place, hire your prequalified contractor today, Restoration Environmental. 1.800.894.4924.

UnNatural Disasters: There were mud slides in Collingwood, and flood waters in Peterborough, and in the last two years, proved to be another record-breaker for weather-related events. Severe weather across the country caused personal suffering and tremendous economic losses for Canadians. Unsurprisingly, the increased severity and frequency of weather events also led to a significant rise in insurance claims costs.

Flooding has become the most common natural disaster in Canada and the United States, and it can occur at any time. While severe storms or broken pipes are often to blame, even an inch of standing water can cause significant damage to all industrial, commercial, institutional (ICI) and residential buildings, property, and valuables.

Since 1989, Restoration Environmental REC Disaster Recovery the REC Emergency Response Team, a leading full service turnkey environmental remediation, hazardous materials removal and water damage restoration contractor today announced that it has based an Ontario Environmental Emergency Response Call Center here to respond to all natural disasters, hazardous materials, environmental and flood water emergencies throughout the Toronto, the GTA and Province of Ontario including Golden Horseshoe region. REC has successfully completed 11,000 projects.

The facility also augments the company’s environmental cleanup and water damage restoration business and logistical support services for the province, as well as supports existing environmental field services. Restoration Environmental REC Emergency Response has serviced over 600 customers province wide, including a many of the Fortune 500 companies, hundreds’ of smaller private corporate entities and numerous federal, provincial, city, regional and local governmental agencies and facilities. Be Prepared by having a Pre-Arranged Contract for Disaster or Water Damage Services with Restoration Environmental.

“Every week we routinely respond to water damage and environmental facility emergencies” said David Bremner, Senior Project Manager and President, of REC Site Services. “Our customers recognize we have tremendous amount of expertise and experience and know that Health and Safety is the main priority. The Markham/Stouffville facility gives us the ability to respond much more quickly to natural disasters, commercial, institutional, industrial, residential,and government emergencies anywhere in the Province of Ontario. We are ready with all the HazMat and restoration equipment and our experienced personnel to minimize the environmental impacts of flood, fire, wind, and water damage or any disaster.”

The Ontario Emergency Response Call Centre is a staging area and warehouse for all HazMat resources and restoration supplies that enables Restoration Environmental REC Disaster and the REC Emergency Response Teams’ highly trained personnel to quickly respond to all client’s building-based emergencies.

REC is Ready, Prepared and Trained and Staged for Immediate Deployment to your site.

The Restoration Environmental facility houses environmental abatement equipment, HazMat decontamination trailers and remediation equipment, materials / supply and trucks, personal protective equipment, mobile communications equipment and other response assets are also kept at the ready.

The Ontario Emergency Response Call Center joins Restoration Environmental’s extensive network of environmental service team providers, equipment and material suppliers and sub-trade contractor network that provide local environmental and water damage restoration cleanup capabilities throughout the Province of Ontario.

About Restoration Environmental REC Disaster Recovery REC Emergency Response

Since 1989, Restoration Environmental REC Emergency Response Service is one of Canada’s leading HazMat environmental abatement and restoration service contractors specializing in asbestos removal, lead abatement, mould/mold remediation, all hazardous materials removal and environmental cleaning, water damage restoration, plant decommissioning, soil and site remediation and demolition for the ICI Sector, industrial, commercial, institutional and government. With emergency response available 24/7, REC mitigation and remediation technicians are on-hand to advise and serve customers facing water damage, flood emergencies, and sewage problems.

Pre-Arranged Service Contracts for Disaster Recovery provide Cost Savings
All Hazardous Materials Removal; Asbestos Removal, Mould, PCBs, Lead.
Fire, Sewage Backup, Flood, Water, Wind Damage Restoration
Environmental Abatement, Site and Soil Remediation
Demolition; De-construction, Asset Recovery, Equipment Dismantling
Plant Closures: Industrial Plant and Site Decommissioning, Soil & Site Remediation
Removal and Interior Plant & Manufacturing Facility Cleaning of Heavy Metals
Emergency Response: Bonded CPIC Metro Toronto and OPP Police Cleared Staff.

Charities: Don Bremner and David Bremner are the founders of The Passion Campaign.ca an awareness campaign bringing together local food banks and thirteen charities that help the poor, homeless and less fortunate every day in Markham and Toronto-GTA Website: http://www.thepassioncampaign.ca;

Don Bremner and Restoration Environmental Contractors – REC Demolition – REC Disaster Recovery were the Proud Owners of The Markham Waxers Junior “A” Hockey Club for 11 years, from 1994-2005 – Website: http://www.markhamwaxersarchives.ca

Press Contact: Mr. David Bremner, President, Senior Project Manager of Site Services

P.O. Box 746, 10 Stalwart industrial Drive Unit 5 Gormley, Ontario, Canada, L0H 1G0

Tel: 1-905-888-0066 fax: 905-888-0071 Call Toll-free1-800-894-4924 Canada/USA

EMail: rec@restorationenvironmental.com

All Restoration Environmental response resources are available to its all its customers through a local and the Ontario Environmental Emergency Response Call Center is 1.800.894.4924. or http://www.recdisaster.com or http://www.rechazmat.com

More Disaster Recovery And Backup Services Press Releases

Water Damage causes over $1.3 billion in property damage claims every year, so be ready to call the Ontario Emergency Call Centre for Restoration Environmental

Jerons Provider(R) 790 Nurse Call Automates Workflow and Delivers Hospital-Wide Patient Care Efficiencies

(PRWEB) November 11, 2012

Today Myles Cochran, Marketing Director at Jeron Electronic Systems, announced the workflow application options for the companys Provider

Jerons Provider(R) 790 Nurse Call Automates Workflow and Delivers Hospital-Wide Patient Care Efficiencies

Cyaras Automated Testing Suite Reduces Call Center Technology Deployment Risk, Saves Project at Global, U.S.-Based Financial Institution

San Francisco, CA (PRWEB) November 16, 2012

Cyara today announced the publishing of their latest customer success story detailing how automated testing saved a 2012 technology upgrade deployment at a global financial institution based in the U.S. Cyara is a pioneer of next-generation premise and cloud solutions for testing, monitoring and simulation of interactive voice response (IVRs) and contact center systems and applications.

This case study documents in great detail the reality of what can go wrong and does in many deployments with so many moving parts, as is the case in complex contact center infrastructure and application deployments, says Alok Kulkarni, CEO, Cyara.

One of the many Cyara benefits cited by the customer in the interview was the ability to eliminate vendor misunderstandings, which can be crucial to the success of complex deployments.

The value of the Cyara tools went way beyond basic IVR verification, says the senior technical project manager, allowing the organization to quantify errors found in the IVR, including call recordings that could be provided to the vendor to help them in cleaning up the IVR code and functions that were found to be missing. The vendor discussions were far more succinct and removed any possibility of misunderstanding, she says.

We know what Cyaras automated testing suite can do for our customers, he says, but were delighted to see the customer and in particular, the project manager, come up with some unintended use cases for how Cyara could and did help make the project a success, says Kulkarni.

The case study, while extremely detailed with a narrative driven by direct customer quotes, does not mention the company by name. Our customer is extremely happy with the deployment, but has a policy of not officially endorsing vendors publicly, says Kulkarni. However, they allowed us to interview the senior technical project manager to document in detail the deployment and how automated testing played a critical role in the success of their contact center and IVR technology upgrade. says Kulkarni.

Our customers are committed to staying ahead of potential points of failure and rectifying them before customer experience is impacted. This customers experience with our suite in their technology upgrade is another proof point in Cyaras commitment to deliver a cost-effective, time saving suite of automated solutions customers themselves can use to ensure they deliver intended customer experience, says Kulkarni.

Highlights of the Case Study Include:

– Control, collaboration, flexible testing instills customer confidence

Cyaras Automated Testing Suite Reduces Call Center Technology Deployment Risk, Saves Project at Global, U.S.-Based Financial Institution