UK"s Service Desk & IT Support Show announces its 2012 Exhibitor Show Highlights

(PRWEB) April 18, 2012

London, UK: The Service Desk & IT Support Show returns to Londons Earls Court on 24-25 April, with over 80 leading suppliers demonstrating 250+ products and services. The UKs biggest showcase for the IT Service Management and IT Support Industry, the following is just a taste of some of the latest innovations being introduced at this years event.

Cherwell Software Ltd (stand 800) ushers in a new era in ITSM with the newest release of its award winning Cherwell Service Management solution. This game changing solution for internal IT and external support offers a ground-breaking web portal experience that revolutionises the end-user experience.

ISL Online (stand 324) will be exhibiting its new mobile applications (http://v6.islonline.com/remote-support/mobile), which allow users to access and control remote computers from iPhone, iPad, and Android phone and tablet. Offering fast, reliable and secure service, applications are designed for business use.

New to the show this year, panintelligence (stand 103) will be showcasing its real time management information dashboard. The dashboard can help prevent SLA breaches by providing alerts in real time from multiple sources, allowing users to act promptly.

Alemba (stand 706) will unveil the next generation of ITSM software. Using innovative technology, that takes cues from the world of touch devices and visuals associated with modern gaming applications, Alembas vFire application is a first for the IT Service Management market.

LogMeIn (stand 920) will be demonstrating not only its core support product LogMeIn Rescue, but also its newly acquired solution for live chat BoldChat. With BoldChat LogMeIn is expanding its portfolio of web-based services aimed at customer care organisations call centres, external help desks, and customer service teams.

Vivantio Ltd (stand 520) will showcase its flagship product Vivantio Service Desk, which was recently voted Service Management Product of the Year 2012 by readers of Network Computing magazine. Greg Rich, co-founder of Vivantio, thanked everyone who voted and said that the win reflected the loyalty created by high levels of customer service.

LANDesk Softwares Service Desk 7.5 focuses on making life easier for support staff through touch optimised access via smart phones or tablet devices to the service desk (stand 500). Support staff can maintain the same level of availability and support end users expect while away from their desks and management can see service reports or provide authorisations on the go.

ICCM Solutions (stand 610) is set to launch its Deploy & Improve methodology at this years Service Desk & IT Support Show, to maximise the business value realised by customers when replacing legacy service management systems.

Certero (stand 710) will be launching its all new AssetStudio

UK"s Service Desk & IT Support Show announces its 2012 Exhibitor Show Highlights