UK"s Service Desk & IT Support Show announces its 2012 Exhibitor Show Highlights

(PRWEB) April 18, 2012

London, UK: The Service Desk & IT Support Show returns to Londons Earls Court on 24-25 April, with over 80 leading suppliers demonstrating 250+ products and services. The UKs biggest showcase for the IT Service Management and IT Support Industry, the following is just a taste of some of the latest innovations being introduced at this years event.

Cherwell Software Ltd (stand 800) ushers in a new era in ITSM with the newest release of its award winning Cherwell Service Management solution. This game changing solution for internal IT and external support offers a ground-breaking web portal experience that revolutionises the end-user experience.

ISL Online (stand 324) will be exhibiting its new mobile applications (http://v6.islonline.com/remote-support/mobile), which allow users to access and control remote computers from iPhone, iPad, and Android phone and tablet. Offering fast, reliable and secure service, applications are designed for business use.

New to the show this year, panintelligence (stand 103) will be showcasing its real time management information dashboard. The dashboard can help prevent SLA breaches by providing alerts in real time from multiple sources, allowing users to act promptly.

Alemba (stand 706) will unveil the next generation of ITSM software. Using innovative technology, that takes cues from the world of touch devices and visuals associated with modern gaming applications, Alembas vFire application is a first for the IT Service Management market.

LogMeIn (stand 920) will be demonstrating not only its core support product LogMeIn Rescue, but also its newly acquired solution for live chat BoldChat. With BoldChat LogMeIn is expanding its portfolio of web-based services aimed at customer care organisations call centres, external help desks, and customer service teams.

Vivantio Ltd (stand 520) will showcase its flagship product Vivantio Service Desk, which was recently voted Service Management Product of the Year 2012 by readers of Network Computing magazine. Greg Rich, co-founder of Vivantio, thanked everyone who voted and said that the win reflected the loyalty created by high levels of customer service.

LANDesk Softwares Service Desk 7.5 focuses on making life easier for support staff through touch optimised access via smart phones or tablet devices to the service desk (stand 500). Support staff can maintain the same level of availability and support end users expect while away from their desks and management can see service reports or provide authorisations on the go.

ICCM Solutions (stand 610) is set to launch its Deploy & Improve methodology at this years Service Desk & IT Support Show, to maximise the business value realised by customers when replacing legacy service management systems.

Certero (stand 710) will be launching its all new AssetStudio

UK"s Service Desk & IT Support Show announces its 2012 Exhibitor Show Highlights

Dramatic September Fire Destroys Data and Highlights Importance of Disk2Disk Backup and Recovery as Well as the Power of Attix5 and Danger of Relying on Tape

Oakville, Ontario (PRWEB) January 24, 2012

A September 2011 fire in a South African municipality destroyed an entire computer room and also the backup tapes containing a copy of the organizational data. Vital data would have been lost if it were not for the fact that the organization was in the proof of concept phase of an Attix5-powered backup and restore project deployment.

Stage2Data is the Master Distributor of Attix5 in North America and their CTO, Jacques Swanepoel suggests that “Even if an entire data centre goes up in flames, it is possible to be back up and running within mere hours when you are using a system which delivers a reliable, automated, remote copy.

The fire and the near loss of vital data is being used by Stage2Data as an example of the importance of planning for disaster and the power of backup and recovery solutions by Attix5.

According to Peter Balt, CEO of Munsoft, which provides software and services to the Local Municipality where the fire took place, “This municipality has foreseen the unexpected and taken appropriate precautions. Had it relied on outdated tape-based protection, it may have had an offsite copy as a best-case scenario. It is likely that such a copy would be outdated, if available at all, and it might take weeks or even months to get back into business.

Swanepoel uses this example to highlight the necessity of protecting data against the unexpected and the weakness of relying on tape. There is no better way to protect yourself from data loss than using a system which delivers a reliable, automated, remote copy.

Stage2Data president Jeff Collier, has seen this type of potential data loss before and says “In every kind of company information system there is a wealth of information that is critical to the operation of the entity. Disasters can leave business vulnerable and often destroyed and they need to be appropriately planned for.”

In the case of the fire, a remote, offsite copy of the municipalitys data was in existence. More than that, this data is kept up to date automatically thanks to the Attix5 technology which powers it. Swanepoel explains how it works: An initial backup is made and taken offsite for storage on a disk subsystem in a data centre. Attix5 Pro is installed on the clients systems; it automatically scans for any changes to the data and synchronizes these changes over the Internet to maintain that offsite copy as an up-to-date version of the clients business.

The Master Distributor for Attix5 in North America is Stage2Data.

About Attix5

Attix5 is an international provider of secure data management, storage and restoration, specializing in virtualization and cloud based solutions. Its world-class data protection software uses FIPS-compliant Advanced Encryption Standard (AES) encryption for security and provides absolute peace of mind to listed Enterprises and SMEs across the world. Attix5 services the key global industry sectors, including Financial Services, Education and Retail. Attix5 is the SIMS partner for Capita Children’s Services in the UK and provides secure data back-up for 65% of UK Primary Schools, Founded in 1999, Attix5 is headquartered in the UK with offices in South Africa.

Founded in 1999, Attix5 is headquartered in the UK with offices in South Africa.

Company Stage2Data

Stage2Data is a privately held company founded by Jeff Collier and Jacques Swanepoel in 2009. The company is dedicated to working with Enterprise and SMB’s to safeguard their data against disaster or loss using cloud based, disk to disk technology. Stage2Data is the Master Distributor for Attix5 in North America and is a recognized leader in backup and recovery. Stage2Data is headquartered in Oakville, Ontario with offices in the USA. For additional information about the company, please visit http://www.stage2data.com.

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Dramatic September Fire Destroys Data and Highlights Importance of Disk2Disk Backup and Recovery as Well as the Power of Attix5 and Danger of Relying on Tape

DATAPOINT Highlights Relationship with Regionally Based Expedient Communications as More Customers Demand Multi-city Managed Hosting Solutions

Baltimore, MD (PRWEB) May 21, 2012

DataPoint, Baltimores leading provider of data center colocation, managed hosting services and network connectivity announced they are publicly acknowledging and strengthening their association with their regionally based sister company, Expedient Communications. The businesses are commonly owned, just as they have been for many years.

DataPoint will continue to offer the most reliable and comprehensive suite of managed IT solutions in the area and remains committed to providing local on-site support 24×7. All eight (8) of our data centers in the Midwest, Mid-Atlantic and Northeast regions are commonly owned and have been for many years. Together, they form a network of data centers that work seamlessly to provide high quality colocation, cloud computing and managed hosting services regardless of location. Our Parent Company acquired or built these businesses at different times which resulted in different brand names, but the majority of our markets go by the brand name Expedient. Our multi-market data center capabilities have become so important to our customers seeking geographic redundancy and disaster recovery alternatives, we have decided to highlight our existing capability and inter-connection with Expedient.

We have enjoyed great success being connected with the Expedient markets during the last seven years and we want to eliminate any confusion for our clients when working with our unified team. While our brands have different websites and email domains depending on the city, the quality of products and services offered is the same across all markets said Curtis DePass, DataPoints General Manager.

Throughout the second and third quarters of 2012, the company plans to more prominently convey the names of both brands in its various marketing materials, direct mail campaigns and in day to day business items such as; letterhead, business cards, signage and the web site. Our intent is to make sure our customers are informed, while at the same time, assuring them that DataPoints ownership is not changing and its operational team is business-as-always, added DePass.

About DataPoint

DataPoint located at 1050 Hull Street in Baltimore, Maryland, launched a new facility contiguous to their first data center at Under Armours Tide Point commercial office park on January 19, 2012. The new facility is part of Expedients multi-city network of data centers via connection to a fully redundant 10Gig fiber backbone, which facilitates integrated disaster recovery and backup solutions for the companys customers. Features of the new Data Center include an additional 6,000 square feet of raised floor space, dual power feeds, redundant 400 kVa Liebert UPS systems, 220 tons of cooling, two 800 KW Caterpillar diesel generators and of course, DataPoints standard 24×7 live local support. DataPoint also offers a wide range of managed services such as virtualization, cloud computing, remote backups, management of equipment, storage area networks and more. For additional information on DataPoint services, contact Curtis DePass at 410-209-6700 or visit http://www.datapointinc.com

About Expedient

Expedient is part of a network of eight nationwide data centers located in Pittsburgh (2), Cleveland (2), Columbus, Baltimore, Boston and Indianapolis, and offers a wide range of managed services such as virtualization, cloud computing, remote backups, management of equipment, storage area networks and more. These proven managed services combined with reliable and redundant SSAE-16 compliant data centers enables Expedient to deliver premier colocation, network and managed services to enterprise, commercial, education and government entities. For more information on Expedient please visit http://www.expedient.com

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DATAPOINT Highlights Relationship with Regionally Based Expedient Communications as More Customers Demand Multi-city Managed Hosting Solutions

ClearDATA Highlights Healthcare Cloud Computing Services at HP Discover 2012 Conference

Las Vegas, NV (PRWEB) June 06, 2012

ClearDATA Networks, Inc., the leading healthcare cloud computing platform and service provider, today announced that it is exhibiting its portfolio of Healthcare Cloud Computing and Information Security Services at HP Discover 2012, being held through June 7 at The Venetian Resort Hotel in Las Vegas, NV.

ClearDATA Founder and CTO David Jemmett will be a featured panelist at a conference session titled, How to better leverage and consume Cloud Services in a Hybrid environment moderated by Derek Howard, director, HP CloudAgile Service Provider Program, HP. The Panel Session TB3039 will be held on Thursday, June 7, 2012 from 2:45-3:30pm. The topic is a featured component of HPs Converged Cloud strategy.

As an HP CloudAgile partner, ClearDATA is working with HP to achieve significant success in attracting new healthcare customers to our cloud computing service offerings, said David Bean, executive vice president of sales and marketing for ClearDATA Networks, Inc. HP Discover 2012 is an excellent opportunity for us to meet with HPs strategic healthcare prospects and numerous specialized HP teams.

ClearDATA is an HP CloudAgile Business Partner that specializes in delivering private cloud IT infrastructure services utilizing the HP Converged Infrastructure, with HP 3PAR Storage as the storage foundation. ClearDATA services include HIPAA-compliant cloud hosting of applications and data, offsite backup and storage, disaster recovery, and vendor neutral archiving (VNA) of PACS and other medical images to the 5,000 hospitals and hundreds of thousands of clinics/medical offices in the U.S. market.

Healthcare providers continue driving toward more efficient delivery models to manage ever-growing medical data, while ensuring the highest levels of security and compliance, said David DeAngelis, chief technology officer, Health and Life Sciences, HP. Powered by HP 3PAR Storage, ClearDATA Networks cloud-hosting services enable healthcare organizations to manage medical records and imaging data without workflow disruptions while ensuring regulatory compliance.

About ClearDATA Networks

ClearDATA Networks, Inc. is the market leader for cloud computing and information security services for healthcare providers, software vendors and VARs. ClearDATAs services enable providers to fully automate and securely manage healthcare medical records, applications, IT infrastructure and digital storage. The company provides HITECH HIPAA-compliant cloud and hosting infrastructure and managed services, offsite backup and disaster recovery, medical image archiving, information security and world-class support. The company offers HIPAA Security Risk and Remediation services through its U.S. Healthcare Compliance division to the healthcare industry in order to ensure that they meet the rigorous standards of security required for protected health information to demonstrate Meaningful Use. For more information, call 602-635-4000, email: sales(at)cleardata(dot)net or visit: http://www.cleardata.net.

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Irvine, Calif. (PRWEB) December 22, 2012 Proficio, a leading provider of managed security and networking services, announced today the results of its annual survey of IT security professionals. When asked what is most likely to keep them up at night in 2013, respondents highlighted insider threats, followed by un Proficio Survey Highlights Top IT Security Issues for 2013

Irvine, Calif. (PRWEB) December 22, 2012

Proficio, a leading provider of managed security and networking services, announced today the results of its annual survey of IT security professionals. When asked what is most likely to keep them up at night in 2013, respondents highlighted insider threats, followed by un

Proficio Survey Highlights Top IT Security Issues for 2013