UK"s Service Desk & IT Support Show announces its 2012 Exhibitor Show Highlights

(PRWEB) April 18, 2012

London, UK: The Service Desk & IT Support Show returns to Londons Earls Court on 24-25 April, with over 80 leading suppliers demonstrating 250+ products and services. The UKs biggest showcase for the IT Service Management and IT Support Industry, the following is just a taste of some of the latest innovations being introduced at this years event.

Cherwell Software Ltd (stand 800) ushers in a new era in ITSM with the newest release of its award winning Cherwell Service Management solution. This game changing solution for internal IT and external support offers a ground-breaking web portal experience that revolutionises the end-user experience.

ISL Online (stand 324) will be exhibiting its new mobile applications (http://v6.islonline.com/remote-support/mobile), which allow users to access and control remote computers from iPhone, iPad, and Android phone and tablet. Offering fast, reliable and secure service, applications are designed for business use.

New to the show this year, panintelligence (stand 103) will be showcasing its real time management information dashboard. The dashboard can help prevent SLA breaches by providing alerts in real time from multiple sources, allowing users to act promptly.

Alemba (stand 706) will unveil the next generation of ITSM software. Using innovative technology, that takes cues from the world of touch devices and visuals associated with modern gaming applications, Alembas vFire application is a first for the IT Service Management market.

LogMeIn (stand 920) will be demonstrating not only its core support product LogMeIn Rescue, but also its newly acquired solution for live chat BoldChat. With BoldChat LogMeIn is expanding its portfolio of web-based services aimed at customer care organisations call centres, external help desks, and customer service teams.

Vivantio Ltd (stand 520) will showcase its flagship product Vivantio Service Desk, which was recently voted Service Management Product of the Year 2012 by readers of Network Computing magazine. Greg Rich, co-founder of Vivantio, thanked everyone who voted and said that the win reflected the loyalty created by high levels of customer service.

LANDesk Softwares Service Desk 7.5 focuses on making life easier for support staff through touch optimised access via smart phones or tablet devices to the service desk (stand 500). Support staff can maintain the same level of availability and support end users expect while away from their desks and management can see service reports or provide authorisations on the go.

ICCM Solutions (stand 610) is set to launch its Deploy & Improve methodology at this years Service Desk & IT Support Show, to maximise the business value realised by customers when replacing legacy service management systems.

Certero (stand 710) will be launching its all new AssetStudio

UK"s Service Desk & IT Support Show announces its 2012 Exhibitor Show Highlights

LBi Software Releases New HR Help Desk Application: CaseManager 4.0

Woodbury, NY (PRWEB) January 3, 2011

LBi Software announced today the next release of CaseManager, its HR Help Desk and knowledgebase solution. CaseManager empowers CSRs to easily enter information about employee calls and efficiently track issues to completion. The latest release includes several new features and can now be hosted in the Cloud. Sign up for one of the CaseManager webinars on January 11 or February 15, 2011 to find out more.

CaseManager 4.0′s latest features include a Manager Dashboard, Wiki Knowledgebase, Feedback Survey, Document Cabinet and Task List.

Manager Dashboard
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LBi Software Releases New HR Help Desk Application: CaseManager 4.0

LiveTime Provides Amazon S3 Service to SaaS Based ITSM Service Management and Help Desk

Newport Beach, CA (PRWEB) June 22, 2011

LiveTime Software, a leading provider of On-Premise and SaaS based Service Management (ITSM) solutions, today announced the addition of Amazon S3 backups for disaster recovery for all SaaS customers. As leading companies increasingly move to LiveTimes public and private cloud solutions they require more certainty that their data remains protected. Amazon S3 provides a highly scalable, reliable, secure and inexpensive way to provide customer assurance beyond the datacenter.

LiveTime can also store data within the EU (Ireland), Asia Pacific (Singapore) or the USA, to address regional regulatory requirements as needed. The Amazon S3 backups adhere to LiveTimes 99.99% uptime requirements for its ITSM solutions. The service is offered at no charge to existing customers (with active service contract), along with existing services, such as Geo-location and localized spell checking.

LiveTime has been able to transform organizations customer service into agile, knowledge-based service delivery using ITIL v3 best practices. By removing the complex and expensive customization and training normally associated with legacy ITIL products customers are able to implement LiveTime verywithin a matter of weeks not monthsquickly.

Available On Demand (SaaS) or On Premise (software, hardware or virtual appliance), LiveTime is based on open standards and supports any operating system, any browser, and any database. LiveTime is used by many global 2000 companies such as Lockheed Martin, Verizon, Pricewaterhouse Coopers, Deloitte, and Disney.

About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of cloud based, ITIL service management, service desk and help desk software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime’s vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit http://www.livetime.com

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LiveTime Provides Amazon S3 Service to SaaS Based ITSM Service Management and Help Desk

gen-Es Resolve Social ITPA Solution for Service Desk Automates Up to 90 Percent of Ticket Handling and Troubleshooting Tasks

Orlando, FL (PRWEB) October 22, 2012

gen-E (formerly generationE Technologies), a global IT process automation (ITPA) software company, today announced the release of Resolve Service Desk Automation (SDA), a new enterprise social-powered ITPA solution that automates up to 90 percent of ticket handling and troubleshooting tasks while super-charging an organizations legacy IT Service Management (ITSM) stack of tools with unified orchestration across tools, silos and departments.

Now available, Resolve SDA will be on display at Gartner Symposium ITxpo 2012, Oct. 21-25 in Orlando, in booth #1120.

Resolve SDA leverages gen-Es industry-leading social ITPA capabilities, bringing together enterprise social, collaboration, dynamic knowledge management, decision support, analytics, process orchestration and process automation in a single platform.

At the foundation of Resolve SDA lies a dynamic knowledge management platform that transforms collective knowledge across the IT ecosystem into actionable intelligence dramatically reducing escalation to and reliance upon subject matter experts (SMEs), and significantly decreasing incident handling times, said Casey Kindiger, CEO, gen-E. Resolve SDA automates workflows, streamlines decision making and empowers level 1 IT service desk personnel to do a better job managing incidents and problems.

Resolve SDA unites collaboration and automation in an easy-to-use enterprise platform that helps service desk technicians:

gen-Es Resolve Social ITPA Solution for Service Desk Automates Up to 90 Percent of Ticket Handling and Troubleshooting Tasks