gen-Es Resolve Social ITPA Solution for Service Desk Automates Up to 90 Percent of Ticket Handling and Troubleshooting Tasks

Orlando, FL (PRWEB) October 22, 2012

gen-E (formerly generationE Technologies), a global IT process automation (ITPA) software company, today announced the release of Resolve Service Desk Automation (SDA), a new enterprise social-powered ITPA solution that automates up to 90 percent of ticket handling and troubleshooting tasks while super-charging an organizations legacy IT Service Management (ITSM) stack of tools with unified orchestration across tools, silos and departments.

Now available, Resolve SDA will be on display at Gartner Symposium ITxpo 2012, Oct. 21-25 in Orlando, in booth #1120.

Resolve SDA leverages gen-Es industry-leading social ITPA capabilities, bringing together enterprise social, collaboration, dynamic knowledge management, decision support, analytics, process orchestration and process automation in a single platform.

At the foundation of Resolve SDA lies a dynamic knowledge management platform that transforms collective knowledge across the IT ecosystem into actionable intelligence dramatically reducing escalation to and reliance upon subject matter experts (SMEs), and significantly decreasing incident handling times, said Casey Kindiger, CEO, gen-E. Resolve SDA automates workflows, streamlines decision making and empowers level 1 IT service desk personnel to do a better job managing incidents and problems.

Resolve SDA unites collaboration and automation in an easy-to-use enterprise platform that helps service desk technicians:

gen-Es Resolve Social ITPA Solution for Service Desk Automates Up to 90 Percent of Ticket Handling and Troubleshooting Tasks