Major Autotask Release Extends the Power of its Open Platform

East Greenbush, NY (PRWEB) August 30, 2011

Autotask Corporation, the worlds leading provider of hosted IT business management software, today announced the latest features and functionality that will be available to users around the world later this week. The release includes significant enhancements to Autotasks multi-browser platform, workflow automation engine, client portal usability, service-level agreements, reporting tools, quote and expenses API, and a new Daily Alerts feature to help optimize service delivery and improve customer retention.

Multi-Browser Support

The August release expands Autotasks support of Internet Explorer, Firefox, Chrome and Safari browsers for its Home, CRM, Service Desk, Projects, Contracts, Timesheets and Directory modules, ensuring users can access Autotask from virtually any device connected to the Internet.

As we announced at Autotask Community Live in May, multi-browser support is key to our strategy of creating a robust IT business management platform that is open to the way our customers want to do business, said Mark Cattini, Autotask CEO. Open on the front end to the computers, mobile devices and browsers they use to access Autotask. Open on the backend to give users greater choice in integrating the tools, services and partners they use to deliver products and services to their clients.

Workflow Automation

The workflow engine, which is central to Autotask and allows users to automate and optimize critical business processes, has been extended to the service desk and sales opportunities modules and includes even more granular triggers based on time and/or note type entries, more refined service level agreement targets, a broader range of conditional operators, and offers more flexible action, update and notification options.

Expanded API

Autotasks application programming interface (API), which currently supports integrations with dozens of leading remote monitoring and management (RMM), backup and disaster recovery (BDR), email protection, CRM and other business applications, has been extended to enable deeper workflow integrations with a broader variety of quoting software and accounting packages.

Improved automation, easier integrations and greater flexibility are exactly the things our customers and prospects ask for, and exactly what they need to be successful in a competitive technology marketplace, said Kevin Donovan, senior vice president of global sales and services at Autotask. This new release significantly increases our users ability to shape their businesses in a way that makes sense for their market, for their customers and for their bottom line.

New! Daily Alerts

Autotask Daily Alerts is an entirely new feature that provides automated oversight of a users business and offers a level of service delivery intelligence that was previously unavailable. The Daily Alerts function proactively mines users system data and checks the status of a wide variety of business conditions from pending contract expirations, to device discovery, to inactive resources and client accounts and more. When a suboptimal condition is detected, Daily Alerts automatically notifies users of potential problems and provides links and other information to help quickly resolve open issues.

Client Portal & Taskfire

Major Autotask Release Extends the Power of its Open Platform