Total Communications Serving Customers Without Interruption Following Massive Power Outages in Connecticut

East Hartford, CT (PRWEB) November 02, 2011

As of 11:11 am on November 1st, 94% of CL&P customers in East Hartford, Connecticut, were still without power following snow storm Alfred. But at corporate headquarters for Total Communications, Incorporated, a New England leader in business communications and IT services, the facility, network, and employees have been running without interruption. Thanks to a 150 KW hard wired electrical generator with a 900 gallon fuel tank, the building is fully powered, so Totals customer service staff, technicians and network engineers are able to respond to customer calls. They are also able to assist in re-setting equipment and restoring network settings from their sophisticated Network Operations/Monitoring center.

For customers who provide essential services, such as medical practices, their ability to continue operating is critical. By remaining in continual operation ourselves, we are able to help our customers maintain their communications, according to Richard Lennon, CEO and President of Total Communications. Our Carrier Services Group can assist with re-pointing existing carrier services to other locations with service, allowing businesses and organizations to resume making and receiving calls, he says.

Since Monday, the volume of calls customer service representatives field has doubled. Joe Gay, Vice President of Operations, says that other than the increase in volume, its business as usual at Total Communications. He does expect a further increase in calls as power is gradually restored throughout Connecticut, but notes that Total Communications is prepared.

Besides the electrical generator, Total is equipped for business continuity with redundant network operating centers and a voice-over-IP communication system that allows workers to be easily relocated from satellite offices without power to the corporate office. Since Total offers Business Continuity / Disaster Recovery Planning as a service to customers, their own disaster recovery plan is built on IT industry best practices. The company offers an innovative backup solution, Total 360, a hybrid onsite/offsite approach that gives customers the ultimate in data security and availability.

We understand 70% of businesses that suffer a serious data loss are out of business within two years, comments Mr. Lennon. We are urging our customers who have not already implemented a business continuity / disaster recovery plan to make this a priority once their power is restored and their business is up and running again, he says.

In the meantime, Total Communications staff is ready to assist customers remotely and on-site, if needed. Total customers who want help re-setting their communication systems can call 800.300.0824 (select Option 1) to be connected with Telephone System/Data Network Group. Customers who need to re-establish telephone service from their carrier can call Totals Carrier Services group at 800.300.0824 (select Option 4). Customers can also request service online at http://www.totalcomm.com/total/service.html or by e-mailing service(at)totalcomm(dot)com.

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Latest BlueStripe Transaction Monitoring Product First to Track Individual Transactions Without Any Code Changes, APIs, or Network Appliances

Research Triangle Park, NC (PRWEB) October 23, 2012

BlueStripe Software today announced the availability of FactFinder v7, the first transaction performance and availability monitoring solution to trace individual transactions end-to-end across enterprise application systems without the need to add or write any new application code. The latest version of BlueStripes award-winning application and transaction monitoring product includes TransactionLink technology, which automatically follows every transaction wherever it goes across the infrastructure.

FactFinder tracks transactions across web tiers, application servers, middleware, databases, mainframes, Private and Hybrid Cloud. The transaction monitoring tool follows slow transactions right to the problem component, then drills down the server stack to find the true root cause of any performance or availability problem. Common problems include resource depletion by other applications, storage bottlenecks, server configuration errors, and even problems caused by other management tools.

BlueStripes transaction monitoring solution delivers significant value across the application life cycle from performance testing to live monitoring, said Lars-Stefan Holmberg, global test manager at Husqvarna Group. FactFinder v7 allows us to drill down from application level information into specific user transactions to solve any problem quickly.

A key component of FactFinder v7 is the breakthrough TransactionLink tracking technology, which can support millions of complex transaction requests per day. With TransactionLink, IT Operation teams can understand the true transaction path for any individual transaction without the burden of intrusive tags, code changes or network devices. TransactionLink intelligently reads the unique characteristics of each transaction similar to reading the transactions genetic codeand uses this to automatically identify and follow each individual transaction across tiers and into the server stacks to solve problems faster.

IT support teams use a variety of component-specific tools for performance analysis, such as database or application tools, which leave them blind to the transactions traversing todays overwhelmingly complex enterprise application systems, said Chris Neal, chief executive officer of BlueStripe. With FactFinder v7, IT Operations can follow any specific transaction across every technology tier. FactFinders automatic transaction tracking adapts to dynamic application changes in real-time meaning that its always reliable and accurate.

In addition to TransactionLink, FactFinder v7 delivers automatic identification of bottlenecks, visibility into complex middleware to measure true round-trip response times, and business payload tracking to capture important details within a transaction request. Specific capabilities include:

Transaction Explorer with Automatic Bottleneck Detection
Provides views into a specific individual transaction path and shows the exact components and systems it crossed. FactFinder automatically identifies the component or network connection where the most time was spent.

Support for Complex Messaging Middleware
Adaptable to any communications protocol, FactFinder traces entire transactions everywhere they go, even across message queuing systems like MQ Series and TIBCO Rendezvous, hybrid cloud environments, and enterprise architectures including SOA & Web Services. FactFinder measures and reports the true round-trip response time of these asynchronous requests.

Business Transaction Payload Tracking
Captures all information within a transaction request including business-relevant information like an IP address or user name, as well as diagnostically useful information such as which SQL statement was sent to a database and what the result code was.

IT organizations must understand the risks associated with their mission critical applications, from knowing the systems that production applications depend on to seeing the performance of new applications as they roll out, said Donna Scott, Gartner vice president and distinguished analyst. Real-time transaction visibility is a great way for IT Operations teams to avoid availability surprises by knowing what these dependencies are and, when the inevitable occurs, finding and fixing problems quickly.

About BlueStripe Software

BlueStripe Software provides the next generation of transaction performance management solutions. BlueStripes flagship product, FactFinder, is the only solution with automated application management and transaction monitoring in a single product so that IT Operations & Support teams can monitor and manage complete application system and transaction performance, 24×7 – across any platform: physical, virtual, or cloud. Headquartered in North Carolinas prestigious Research Triangle Park (RTP), BlueStripe was founded by successful IT Software startup veterans. For additional information, please visit http://bluestripe.com.

Latest BlueStripe Transaction Monitoring Product First to Track Individual Transactions Without Any Code Changes, APIs, or Network Appliances